Automotive Warranty Call Center Job at Kelly in Westminster

Overview

Join to apply for the Automotive Warranty Call Center role at Kelly.

Kelly Services in partnership with Nissan North America is recruiting for a Remote Warranty Call Center agent to provide day-to-day direction and assistance to dealer and regional personnel with telephone support and telephone training on all facets of the claims life-cycle, including warranty, service contracts, campaign, goodwill inquiries, pre approvals, and post approvals.

This position is a remote full-time, hourly position paying $24-25/hour with growth opportunities available within Nissan after a year in this role.

Shift: Monday–Friday, must be flexible to work between the hours of 7am-7pm CST.

Responsibilities

• Provide telephone customer service claims support to Nissan and Infiniti dealers.
• Provide dealers with claims, preapprovals and post approvals as situations dictates.
• Conduct transactions according to Assurances Products Claims policies and procedures to increase consistency of service to dealers and field personnel as well as to ensure proper use of Warranty, Security Plus, and Goodwill Funds.
• Respond to and assist regional personnel with Claims issues related to Assurance Products.

Qualifications

• Minimum qualifications: Basic computer systems knowledge; proven customer interaction skills; strong verbal and written communication skills; strong organizational skills.
• Experience: One year directly related experience at a professional level. Experience with Automotive Warranty or as a Service Advisor is preferred.
• Education: High School or equivalency.
• Computer Skills: Working knowledge of Microsoft Office Suite and other PC applications. Ability to type 35 words per minute.

Perks

• Weekly Pay
• 16 paid holidays per year
• 10 days of Paid Time Off
• Enhanced Medical Benefits
• Kelly Perks-Discount Program

If you or anyone you know may be interested in this role, apply to be a Warranty Call Center agent today!