NYC Department of Social Services is hiring: HEAVY-DUTY CLEANING VENDOR SERVICES

HEAVY-DUTY CLEANING VENDOR SERVICES COORDINATOR

Base pay range: $43,143/yr - $49,615/yr

Location: Brooklyn, NY

Hours/Schedule: 9:00am-17:00pm (Monday – Friday)

Overview

APS is recruiting to hire one Community Associate to function as a Heavy-Duty Cleaning Services Coordinator in Brooklyn. Under supervision of various Borough Office managers, with latitude for independent initiative and judgment, the incumbent performs responsible work in the community by coordinating the services provided to APS clients\' homes by the Heavy-Duty Cleaning (HDC) contractor. The incumbent coordinates and attends cleanings based in the community throughout the assigned Borough, conducts community outreach, responds to general inquiries, provides information to HDC vendors, clients and clients\' representatives regarding Heavy Duty Cleaning policy and procedures. Performs liaison functions to improve communication between HDC vendor staff, community-based organizations, APS staff, and APS clients in order to improve the coordination of services with the goal of retaining vulnerable clients in the community.

Responsibilities

• Perform community-based field work by attending heavy-duty cleanings in client homes to mitigate hoarding behavior, excessive clutter, and environmental/safety hazards; coordinates and evaluates the work to ensure that cleaning specifications are met and client needs are met so that the client can retain residency in the community versus institutional settings.
• Conduct outreach meetings in the community with APS clients, community-based organizations, community stakeholders, and government agencies to ensure that HDC services are successfully implemented and that community partners are educated and/or involved with the cleanings when deemed appropriate.
• Work alongside the primary caseworker during community-based home visits to determine the HDC service plan; establishes a work schedule for HDC staff; identifies a location for client valuables discovered during heavy-duty cleaning and confirms the estimated level of need for HDC.
• Act as liaison with community-based organizations, APS Borough Office, APS Contract Unit, APS Financial Management Unit and HDC vendor staff to facilitate cooperation with the activities of the APS HDC program.
• Schedule heavy-duty cleanings, maintain current records of HDC service requests; process work orders to APS Central Office; maintain a file system of HDC vendors and referral sources; provide information to the public regarding APS services; respond to requests for information from community-based organizations/community stakeholders.

Qualifications

• High school graduation or equivalent and three years of experience in community work or community-centered activities related to duties described above; or education and/or experience equivalent to the above.
• Public Service Loan Forgiveness information and residency requirements may apply as per NYC rules; for more information, see relevant NYC and federal guidance.

Equal Employment Opportunity The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination or harassment based on any legally protected status or characteristic.