IT Technical Support Specialist Job at Johnstone Supply in Grand Prairie

Overview

Join to apply for the IT Technical Support Specialist role at Johnstone Supply. Johnstone Supply, North America\'s leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity for an IT Technical Support Specialist to join our team. As a member of the Information Technology team, the IT Technical Support Specialist is responsible for supporting the Services Team, Distribution Centers, Company Owned Stores, and Distributor Branch employees in the use of information technology by providing support for all IT products and services including hardware, software, remote access and business applications.

Now is the best time to join Johnstone Supply. The organization has a long history of opportunity and growth, and this role offers the chance to work within an IT transformation with a low user-to-technician ratio.

Responsibilities

• Provides timely, professional, and high-quality customer service to users by responding to hardware, software, networking, and other computer-related technology needs.
• Maintains documentation for all IT support calls by logging creation, assignment, disposition, and actions in the ticketing system; monitors and follows up on tickets through resolution.
• Provides first-level application troubleshooting support to internal users, including issue analysis and resolution.
• Performs preventative maintenance for operating systems and applications on PCs/laptops, including antivirus protection, backups, and updates.
• Performs antivirus administration on PCs, including evaluating log files, maintaining virus definitions, researching issues, and recommending resolutions.
• Builds and configures Windows servers as directed by the Manager to support business needs.
• Submits equipment repair warranties for PCs, printers, and peripherals; prepares and submits vendor warranty claims and related documentation.
• Cross-trains within IT for additional support to end users.

Position Requirements

• High school diploma or GED; 6 months to 1 year of technical higher education preferred; at least 1 year of experience in a customer service or related field; prior IT support and basic printer/peripheral troubleshooting experience is helpful.
• Knowledge of hardware and software used within the organization, including Microsoft Office applications, PCs, printers, etc.
• Working knowledge of operating systems such as Windows 7, 8, 10 and 11.
• Working knowledge of Microsoft Office including O365.

Company Culture & Benefits

• Safety: Prioritize safety at work and ensure a safe environment for others.
• Customer Focused: Anticipate needs and respond quickly.
• One Team: Collaborate to achieve common goals and leverage team strengths.
• Own It: Take initiative, act with urgency and integrity, and do things right the first time.
• Innovate: Embrace change that drives continuous improvement and customer-valued solutions.

Johnstone offers a competitive wage and benefits that include medical, dental, vision, life, LTD, 401(k) with company match, and PTO after 90 days. Our commitment to continuous improvement and investment in our people is matched by our commitment to superior customer experience. If you are ready to take the next step in your career, apply now.

Working hours: Monday – Friday, 8:00 AM – 5:00 PM. 100% in office.

EOE & E-Verify Participating Employer.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Wholesale

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