Forsyth Barnes is hiring: IT Support Specialist - Mac in Los Angeles

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This range is provided by Forsyth Barnes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40.00/hr - $45.00/hr

Title: IT Support Specialist - Mac

Salary/Rate: $40/hour - $45/hour

Contact: Christian.ramirez@forsythbarnes.com

This is position is not eligible for visa transfer or sponsorship.

Love Apple gear? We’re looking for a Mac guru to keep our team running at full speed. You’ll provide hands-on support for Macs and Apple devices, troubleshoot issues, and ensure seamless performance across the company. This role is perfect for someone who thrives on problem-solving, takes initiative, and brings a customer-first mindset to every interaction.

Key Responsibilities:

• Provide expert deskside and remote support for Macs, iOS devices, and related software, including onboarding, configuration, and troubleshooting.
• Manage Apple device setup, integration with M365 (Outlook, Exchange, Teams), and support for mobile devices (iPhones, iPads, Apple Watch).
• Administer user accounts and Apple services via Active Directory, Jamf, and Apple Business Manager; support VPN, printing, and wireless network access.
• Monitor and resolve hardware, software, and cybersecurity issues while maintaining IT asset records and managing helpdesk requests.
• Create user guides, deliver end-user training, and partner with IT leadership on process improvements and network administration tasks.

Qualifications:

• 5+ years supporting macOS, iOS, Apple hardware/software, and enterprise tools (Apple Business Manager, MDM/Jamf); strong desktop support and troubleshooting skills across Apple environments.
• Experience with Microsoft Office 365, Azure/Active Directory, Windows Server interoperability, and TCP/IP/DNS networking fundamentals.
• Bachelor’s in Computer Science or equivalent technical certification (ACMT, MCTS, A+ preferred).
• Proven ability to diagnose and resolve complex issues, install/upgrade/troubleshoot Mac hardware, and leverage helpdesk tools for tracking and resolution.
• Strong customer service, teamwork, and communication skills; adaptable to fast-paced environments with flexible availability for on-call or off-hours support.

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology

Industries

• Retail

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