Journeyman Customer Support Professional (IT Specialist) Job at GovCIO in Louisv

Overview

GovCIO is hiring for a Journeyman Customer Support Professional (IT Specialist) with an active Secret clearance to provide outstanding desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. This position will be located in Arlington, Virginia and will be a fully onsite position.

Responsibilities

• Provide outstanding desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.

• Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentation.

• Install software patches, updates, and upgrades, including remote server and workstation administrations.

• Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems, and monitor network traffic and optimize network performance.

• Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.

• Create, update, and track service call requests, and stage and take down end user workstations and associated equipment.

Qualifications

• High School with 0 - 3 years IT customer support (or commensurate experience)

• Secret clearance with ability to obtain and keep DEA suitability

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

What You Can Expect

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Location: Arlington, VA

Salary: USD $53,770.00 - USD $72,000.00 /Yr.

Position Type: Full-Time