IT Technical Support Specialist - Hybrid, GA Job at Ocean Blue Solutions Inc in

Overview

IT Technical Support Specialist - Hybrid, GA at Ocean Blue Solutions Inc. This role provides management information system user support on a continuing basis either by phone or site visit, troubleshoots end-user problems, and analyzes & designs software modifications to meet users\' needs. This position oversees IT systems and assets, assists with upgrades and fixes, and provides training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep the organization on the cutting edge. This role is based in Milledgeville, GA (hybrid).

Submission Due Date: 09/16/2025

Responsibilities

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Handle business-critical IT tasks and system improvements
• Enable faster and smarter business processes and employee productivity
• Research and evaluate emerging technologies, hardware, and software
• Serve as the subject-matter expert supporting Windows and commonly used software and applications, such as Microsoft and Adobe
• Install, configure, and support workstation software, hardware, printers, and phones
• Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
• Execute systems and network design, documentation, implementation, testing, and administration, ensuring components meet business needs and work together seamlessly
• Implement applications and software upgrades and troubleshoot performance issues
• Train employees in using software and hardware, and provide technical support as needed

Required Skills And Qualifications

Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.

• Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboards, mice, etc.
• Experience troubleshooting issues on end-user computing devices, including desktops, laptops, and Surface Pro devices
• History of working in an Active Directory domain environment
• Proficient at software installs and troubleshooting
• Some networking knowledge, with the ability to troubleshoot network issues from the command line

Senioriy level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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