IT Help Desk Support Job at Yrefy, LLC in Phoenix

We are seeking a skilled IT Support Specialist to provide technical support and maintain our Microsoft 365 and Azure-based IT infrastructure. This role combines hands-on user support with system administration responsibilities, bridging help desk functions and advanced technical operations.

Key Responsibilities

• User Support & Help Desk: Provide tier 1 and tier 2 technical support to end users via phone, email, and in-person
• Troubleshoot hardware and software issues including desktops, laptops, mobile devices, and peripherals
• Resolve user account issues, password resets, and access permissions
• Document and track support tickets using a ticketing system
• Escalate complex issues to senior IT staff when appropriate

Microsoft 365 Administration

• Manage user accounts, licensing, and permissions in Microsoft 365 admin center
• Support Exchange Online, SharePoint, Teams, and OneDrive for Business
• Configure and troubleshoot Outlook, Teams, and other M365 applications
• Assist with email migration and mailbox management
• Monitor M365 service health and communicate outages to users

System Administration

• Perform basic Intune user and group management
• Deploy, configure, and maintain Windows workstations and software using autopilot
• Manage group policies and security settings
• Assist with printer setup and network connectivity issues
• Maintain IT inventory and asset management systems
• Support backup and recovery operations

Security & Compliance

• Implement and maintain endpoint security solutions
• Assist with security awareness training and policy enforcement
• Monitor for security incidents and assist with remediation
• Support compliance requirements and audit processes

Required Qualifications

• 1-3 years of experience in IT support or help desk environment
• Strong knowledge of Windows 10/11 operating systems
• Experience with Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive)
• Understanding of Intune/Entra and basic networking concepts
• Excellent troubleshooting and problem-solving skills
• Strong communication skills and customer service orientation
• Ability to work independently and manage multiple priorities

Preferred Qualifications (Good to Have)

• Experience with Microsoft Azure services and administration
• CompTIA A+ certification or equivalent technical certification
• Knowledge of PowerShell scripting
• Experience with mobile device management (MDM/Intune)
• Familiarity with ITIL service management principles
• Previous experience in a hybrid cloud environment

Technical Skills

• Microsoft 365 Admin Center
• Basic networking (TCP/IP, DNS, DHCP)
• Remote desktop and support tools
• Antivirus and endpoint protection solutions

What We Offer

• Competitive salary and benefits package
• Professional development opportunities and training
• Collaborative work environment
• Opportunity to grow into senior technical roles

Physical Requirements

• Ability to lift and move computer equipment up to 50 pounds

Position Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT System Training and Support

Phoenix, AZ salary ranges and other location data present in the original description have been omitted for clarity in this refined version.