IT Onboarding Specialist Job at Les Olson IT in Salt Lake City

Overview

Les Olson Company is one of the fastest-growing and most capable technology service providers in the West. Les Olson Company does "I.T. the LOC Way": with talent, passion, and compassion, driving our continual growth and strong position in the market through superior service. If that sounds like the sort of team you'd like to join, read on!

What we want:

We're looking for an onboarding specialist who loves networking and computing to join our IT team. The ideal candidate is seeking to grow their career in IT, eager to learn about new technologies and gain new skills, and enjoys working as part of a team. This role is the initial point of contact between customers and the company, providing enthusiastic tech help delivered in a friendly and approachable way. The candidate keeps careful track of deadlines, manages onboarding projects from start to finish, and ensures the customer is thrilled with the outcome.

Who we are:

Les Olson Company strives every day to elevate people—clients, team members, and local community members alike.

• We seek to elevate our clients by delivering cutting-edge IT strategy, security, solutions, and support. Each team member recognizes their direct impact on the success of the local businesses we serve.
• We seek to elevate every team member's career by designing a fulfilling path that grows as they do, because customer success starts with employee success.
• We seek to elevate our local community members by rewarding volunteering and participating in ongoing food drives.

Our work environment promotes growth and balance. We offer competitive salaries, continuing education, generous benefits, and a collaborative atmosphere. At the end of the day, it is the people who matter most to us!

What we offer:

• Paid Time Off
• Sick Days
• Paid Holidays
• Work-life Balance
• Life Insurance
• Local Volunteer Opportunities

What you'll do:

• Manage new client onboarding from beginning to end
• Communicate clearly in technical or non-technical language as appropriate
• Understand client needs, processes, and goals
• Assist clients via email, text, phone, and remote support sessions
• Identify ways to improve client experiences
• Be a strong team member and problem solver
• Deliver a world-class client experience

Required Qualifications and Expectations

• Basic knowledge of routing and switching; troubleshooting of both technologies
• Proficiency with popular software from vendors such as Microsoft, Adobe, Salesforce, Intuit, etc.
• Basic knowledge of Active Directory
• Fundamental firewall knowledge (SSL VPN creation, user accounts, etc.)
• Ability to build a desktop from components
• Basic knowledge of Group Policy
• Solid customer service abilities, including telephone skills
• Ability to develop and maintain collaborative relations at all levels of an organization
• Ability to prioritize responsibilities and adapt to changing priorities
• Identify and resolve problems in a timely manner; gather and analyze information; work well in team problem solving
• Demonstrate accuracy and thoroughness, apply feedback, and monitor own work to ensure quality
• Self-starter with follow-through
• Current high-level industry certifications are not required but are a plus
• Reliable appearance and professionalism
• Ability to pass random drug tests and a background check
• Must have a current valid driver's license, clean driving record, and reliable transportation to travel to customer locations

Hours: 8am-5pm, M-F, with potential overtime and on-call opportunities