IT Desktop Support Engineer Job at City of New York in All

Overview

NYC Department of Probation (DOP) is a world leader in working creatively and effectively engaging with people under court-mandated community supervision. Through innovative partnerships with people and organizations throughout New York City, DOP provides opportunities for those on probation to access services and opportunities that positively impact their life trajectory. Following the best current data on “what works,” staff at DOP engage in meaningful relationships with those on probation in an effort to enhance community safety and decrease recidivism.

Duties

• Perform all aspects of desktop PC support, including troubleshooting and resolving user problems, hardware deployment, and ongoing software installation
• Asset inventory and management, and ensuring that all agency desktops are set up and maintained within required specifications and agency standards
• Voice over IP phone support; provide level 1 network support
• Monitor Service Now ticket queues to ensure efficient handling (based on priority, aging, etc.) and prompt response
• Manage the desktop support documentation including technical reference guide and associated library of materials (procedures, system builds, troubleshooting guides, etc.)
• Provide trouble-shooting strategies
• Additional duties as assigned

Work Locations: Brooklyn, Bronx, Manhattan / Staten Island

Hours/shifts are dependent on the needs of the Department. Candidates may be required to work various shifts including evenings and weekends.

Candidates must be permanent in the Computer Associate (Operations) title.

Salary range: $71,434.00 – $106,434.00

Minimum Qualifications

• A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi-tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or
• A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described above; or
• A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described above

in above; or

• A satisfactory combination of education and/or experience equivalent to the above. However, all candidates must have at least two years of full-time experience as described in the first item above

Preferred Skills

• Experience in a large Windows environment including Web and Application hosting, Server Consolidation and Disaster Recovery
• Strong knowledge of Microsoft Office products (Word, Excel, Access, Visio, Project, PowerPoint)
• Excellent written and verbal communication skills to articulate to the end user community in clear, concise terms to meet quality objectives
• Excellent organizational and interpersonal skills with the ability to handle multiple tasks under tight deadlines
• Hands-on PC hardware support knowledge of Active Directory, Windows 10 operating systems, Microsoft Windows Office Suite, SCCM imaging concepts, and related technologies
• Ability to interface effectively with technologists, business owners, and end-users

Additional Information

• 55-a Program: This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
• Public Service Loan Forgiveness: You may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
• Residency Requirement: New York City Residency is not required for this position.

Employer Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment based on any legally protected status or protected characteristic.