Acrisure
Supervisor - Operations, Mid PL, Midwest
Acrisure, Sioux Falls, South Dakota, United States, 57102
Overview
Supervisor - Operations, Mid PL, Midwest role at Acrisure. The Supervisor - Operations, Mid PL, Midwest reports to the Manager of Operations, Mid Personal Lines, Midwest, and supports driving divisional success by executing strategic initiatives, optimizing processes, and ensuring outstanding customer service and client experiences. The Supervisor promotes operational excellence, team accountability, and alignment with Acrisure's client-focused values. Scope
The Supervisor, Operations, Mid PL (Mitchell and Sioux Falls, SD), Midwest, supports the execution of operational strategies by managing daily workflows, guiding team performance, and implementing policies that drive client retention, efficiency, and growth. This role ensures high-quality service delivery, monitors key metrics, and promotes a culture of accountability and operational excellence in alignment with Acrisure's values. Essential Responsibilities
Client Experience & Retention: Guide team members in delivering proactive, personalized, and consistent service experience. Support feedback collection and escalation processes to ensure timely resolution of client issues and promote long-term satisfaction and retention, and support retention SWARM process. Team Development & Culture: Foster a positive, client-centric culture by modeling accountability, collaboration, and inclusion. Provide coaching, support skill-building, and promote professional development to strengthen team engagement and performance. Performance Support: Monitor individual and team performance metrics, identify gaps, and offer real-time feedback and support. Assist in anticipating team needs to maintain workflow momentum and service quality. Connect with Manager to relay real-time feedback for teams for increased visibility. Compliance & Risk Mitigation: Ensure team adherence to company policies, procedures, and regulatory standards. Identify potential risks and contribute to the development of consistent practices that reduce exposure. Operational Execution: Lead the day-to-day execution of workflow improvements and process enhancements. Promote the use of best practices and standard operating procedures to ensure high service quality and efficiency. Cross-Functional Collaboration: Partner with internal stakeholders on initiatives that support client growth, cross-selling opportunities, and market expansion. Technology & Process Improvement: Support adoption of operational technologies and tools to drive automation and scalability. Help identify process optimization opportunities and ensure team alignment with operational strategies. Essential Qualifications
Bachelor’s degree in business administration or related field is preferred Must currently hold an active property & casualty license Minimum of 3 years of progressive experience in the insurance and/or financial services industries Proven experience in managing and supporting teams, implementing process improvements, and driving operational excellence Ability to balance leadership responsibilities with individual contributor duties by continuing to service and retain a personal book of business, supporting a player/coach model that ensures hands-on client engagement and accountability Experience supporting business development lifecycle Self-motivating and has the ability to motivate others to achieve and excel in a fast-paced, dynamic environment Excellent business and people decision-making skills and problem-solving abilities Model positive energy and handle stress in the face of challenges, deadlines, and aggressive financial commitments Excellent leadership and coaching ability Deep understanding of markets, clients, and competitors Adept at cultivating and growing productive, long-term customer relationships Travel
Up to 25% of time required Benefits and Perks
Competitive compensation Generous vacation policy, paid holidays, and paid sick time Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid) Company-paid Short-Term and Long-Term Disability Insurance Company-paid Group Life Insurance Company-paid Employee Assistance Program (EAP) and Calm App subscription Employee-paid Pet Insurance and optional supplemental insurance coverage Vested 401(k) with company match and financial wellness programs Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options Paid maternity leave, paid paternity leave, and fertility benefits Career growth and learning opportunities …and so much more! Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location. Making a lasting impact on the communities Acrisure serves, the company has pledged more than $22 million through partnerships with Corewell Health Helen DeVos Children’s Hospital (Grand Rapids, Michigan), UPMC Children’s Hospital (Pittsburgh, Pennsylvania), and Blythedale Children’s Hospital (Valhalla, New York). At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and our collective success. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination. Acrisure provides reasonable accommodation to qualified individuals with disabilities or based on religious beliefs, in accordance with applicable laws. If you need to inquire about an accommodation or assistance with the application process, please email leaves@acrisure.com. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy at www.Acrisure.com/privacy/caapplicant. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries Referrals increase your chances of interviewing at Acrisure by 2x Sign in to set job alerts for “Operations Supervisor” roles.
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Supervisor - Operations, Mid PL, Midwest role at Acrisure. The Supervisor - Operations, Mid PL, Midwest reports to the Manager of Operations, Mid Personal Lines, Midwest, and supports driving divisional success by executing strategic initiatives, optimizing processes, and ensuring outstanding customer service and client experiences. The Supervisor promotes operational excellence, team accountability, and alignment with Acrisure's client-focused values. Scope
The Supervisor, Operations, Mid PL (Mitchell and Sioux Falls, SD), Midwest, supports the execution of operational strategies by managing daily workflows, guiding team performance, and implementing policies that drive client retention, efficiency, and growth. This role ensures high-quality service delivery, monitors key metrics, and promotes a culture of accountability and operational excellence in alignment with Acrisure's values. Essential Responsibilities
Client Experience & Retention: Guide team members in delivering proactive, personalized, and consistent service experience. Support feedback collection and escalation processes to ensure timely resolution of client issues and promote long-term satisfaction and retention, and support retention SWARM process. Team Development & Culture: Foster a positive, client-centric culture by modeling accountability, collaboration, and inclusion. Provide coaching, support skill-building, and promote professional development to strengthen team engagement and performance. Performance Support: Monitor individual and team performance metrics, identify gaps, and offer real-time feedback and support. Assist in anticipating team needs to maintain workflow momentum and service quality. Connect with Manager to relay real-time feedback for teams for increased visibility. Compliance & Risk Mitigation: Ensure team adherence to company policies, procedures, and regulatory standards. Identify potential risks and contribute to the development of consistent practices that reduce exposure. Operational Execution: Lead the day-to-day execution of workflow improvements and process enhancements. Promote the use of best practices and standard operating procedures to ensure high service quality and efficiency. Cross-Functional Collaboration: Partner with internal stakeholders on initiatives that support client growth, cross-selling opportunities, and market expansion. Technology & Process Improvement: Support adoption of operational technologies and tools to drive automation and scalability. Help identify process optimization opportunities and ensure team alignment with operational strategies. Essential Qualifications
Bachelor’s degree in business administration or related field is preferred Must currently hold an active property & casualty license Minimum of 3 years of progressive experience in the insurance and/or financial services industries Proven experience in managing and supporting teams, implementing process improvements, and driving operational excellence Ability to balance leadership responsibilities with individual contributor duties by continuing to service and retain a personal book of business, supporting a player/coach model that ensures hands-on client engagement and accountability Experience supporting business development lifecycle Self-motivating and has the ability to motivate others to achieve and excel in a fast-paced, dynamic environment Excellent business and people decision-making skills and problem-solving abilities Model positive energy and handle stress in the face of challenges, deadlines, and aggressive financial commitments Excellent leadership and coaching ability Deep understanding of markets, clients, and competitors Adept at cultivating and growing productive, long-term customer relationships Travel
Up to 25% of time required Benefits and Perks
Competitive compensation Generous vacation policy, paid holidays, and paid sick time Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid) Company-paid Short-Term and Long-Term Disability Insurance Company-paid Group Life Insurance Company-paid Employee Assistance Program (EAP) and Calm App subscription Employee-paid Pet Insurance and optional supplemental insurance coverage Vested 401(k) with company match and financial wellness programs Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options Paid maternity leave, paid paternity leave, and fertility benefits Career growth and learning opportunities …and so much more! Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location. Making a lasting impact on the communities Acrisure serves, the company has pledged more than $22 million through partnerships with Corewell Health Helen DeVos Children’s Hospital (Grand Rapids, Michigan), UPMC Children’s Hospital (Pittsburgh, Pennsylvania), and Blythedale Children’s Hospital (Valhalla, New York). At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and our collective success. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination. Acrisure provides reasonable accommodation to qualified individuals with disabilities or based on religious beliefs, in accordance with applicable laws. If you need to inquire about an accommodation or assistance with the application process, please email leaves@acrisure.com. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy at www.Acrisure.com/privacy/caapplicant. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries Referrals increase your chances of interviewing at Acrisure by 2x Sign in to set job alerts for “Operations Supervisor” roles.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr