ID.me
Overview
We seek a driven, results-oriented Director of Fraud Operations to build and lead our growing Fraud team. Reporting to the Senior Vice President of Operations, you will establish proactive strategies and processes to detect, investigate, and prevent fraudulent activity within our rapidly expanding member base. A successful candidate will possess outstanding communication skills, a meticulous and analytical mindset, and the ability to thrive under tight deadlines. You should be comfortable with ambiguity, adept at influencing senior stakeholders, and dedicated to continuous process improvement. This role calls for excellence in operations, project management, attention to detail, and a passion for delivering best-in-class fraud detection, prevention, and investigations. Responsibilities
Create a world-class fraud investigations and operations team that is on the leading edge of fraud detection and prevention Develop and implement a scalable organizational structure to efficiently investigate suspected fraud cases, deliver reports on key fraud trends, and optimize company-wide fraud processes Design fraud prevention strategies that leverage advanced analytics, real-time monitoring, and digital forensics to safeguard our member network Lead, mentor, and grow a high-performing fraud team in a dynamic, fast-paced environment Collaborate closely with Product, Engineering, Data Science, Sales, and other key internal teams to embed fraud prevention measures into products and services Oversee and manage complex fraud investigations and escalations, ensuring rapid remediation and continuous process improvements Drive root cause analysis initiatives to identify opportunities to detect and prevent fraudulent access and reduce false positives Utilize specialized cyber-crime investigation techniques, including digital forensics and threat intelligence, to stay ahead of emerging risks Build strong, collaborative relationships with external partners, agencies, and law enforcement to exchange insights and best practices in fraud prevention Build robust reporting and analyze fraud-related data to produce actionable insights and performance metrics for senior management reporting Evaluate new and existing vendors to support fraud detection and investigations Basic Qualifications
3+ years of leadership experience supervising and mentoring investigative, analytics or operations teams 8+ years of hands-on experience in fraud prevention, investigations, or related cyber-crime environments BS/BA degree in Computer Science, Statistics, Mathematics, Engineering, or a related quantitative discipline Preferred Qualifications
Experience in high-pressure, fast-paced environments, ideally with a background in law enforcement or cyber investigations Excellent analytical and problem-solving skills, with an ability to develop solutions working with multiple functional teams Exceptional verbal and written communication skills with the ability to articulate complex fraud scenarios to both technical and non-technical audiences Strong project management capabilities with a track record of delivering high-quality results on tight deadlines Adaptable, innovative, and comfortable working in a rapidly changing, ambiguous environment Experience at a fast-paced startup and within the identity fraud space The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify. Seniority level: Director Employment type: Full-time Job function: Management Industries: Software Development We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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We seek a driven, results-oriented Director of Fraud Operations to build and lead our growing Fraud team. Reporting to the Senior Vice President of Operations, you will establish proactive strategies and processes to detect, investigate, and prevent fraudulent activity within our rapidly expanding member base. A successful candidate will possess outstanding communication skills, a meticulous and analytical mindset, and the ability to thrive under tight deadlines. You should be comfortable with ambiguity, adept at influencing senior stakeholders, and dedicated to continuous process improvement. This role calls for excellence in operations, project management, attention to detail, and a passion for delivering best-in-class fraud detection, prevention, and investigations. Responsibilities
Create a world-class fraud investigations and operations team that is on the leading edge of fraud detection and prevention Develop and implement a scalable organizational structure to efficiently investigate suspected fraud cases, deliver reports on key fraud trends, and optimize company-wide fraud processes Design fraud prevention strategies that leverage advanced analytics, real-time monitoring, and digital forensics to safeguard our member network Lead, mentor, and grow a high-performing fraud team in a dynamic, fast-paced environment Collaborate closely with Product, Engineering, Data Science, Sales, and other key internal teams to embed fraud prevention measures into products and services Oversee and manage complex fraud investigations and escalations, ensuring rapid remediation and continuous process improvements Drive root cause analysis initiatives to identify opportunities to detect and prevent fraudulent access and reduce false positives Utilize specialized cyber-crime investigation techniques, including digital forensics and threat intelligence, to stay ahead of emerging risks Build strong, collaborative relationships with external partners, agencies, and law enforcement to exchange insights and best practices in fraud prevention Build robust reporting and analyze fraud-related data to produce actionable insights and performance metrics for senior management reporting Evaluate new and existing vendors to support fraud detection and investigations Basic Qualifications
3+ years of leadership experience supervising and mentoring investigative, analytics or operations teams 8+ years of hands-on experience in fraud prevention, investigations, or related cyber-crime environments BS/BA degree in Computer Science, Statistics, Mathematics, Engineering, or a related quantitative discipline Preferred Qualifications
Experience in high-pressure, fast-paced environments, ideally with a background in law enforcement or cyber investigations Excellent analytical and problem-solving skills, with an ability to develop solutions working with multiple functional teams Exceptional verbal and written communication skills with the ability to articulate complex fraud scenarios to both technical and non-technical audiences Strong project management capabilities with a track record of delivering high-quality results on tight deadlines Adaptable, innovative, and comfortable working in a rapidly changing, ambiguous environment Experience at a fast-paced startup and within the identity fraud space The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify. Seniority level: Director Employment type: Full-time Job function: Management Industries: Software Development We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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