Everlaw
Customer Success Manager I - Public Sector
Everlaw, Washington, District of Columbia, us, 20022
Overview
Everlaw is seeking a
Customer Success Manager I - Public Sector
who will build and nurture collaborative relationships with government clients to drive user adoption, customer satisfaction, and value, ensuring renewals and growth. You will coach and educate clients on how to best leverage Everlaw, troubleshoot platform questions, and ensure clients are successful and delighted by their Everlaw experience. The role focuses on federal, state, and local government customers, helping them reach their goals with a sophisticated platform to discover truth and promote justice. At Everlaw, our mission is to promote justice by illuminating truth. We offer professional growth opportunities, including an annual learning and development stipend and regular check-ins with managers regarding career goals. We encourage applicants who feel they can bring value to our team even if they do not meet every listed requirement. Responsibilities
Work to become a product expert , providing coaching and training to improve product adoption. Ensure an exceptional customer experience
and support product adoption and relationship growth. Partner with Sales to identify and close renewal and expansion opportunities. Track account health
to identify growth opportunities and churn risks, and proactively deliver a superb customer experience. Act as a voice of the Customer
by providing and synthesizing feedback for the Product team. Track, manage, and drive resolution
of escalations with clients and internal resources. Collaborate with the Customer Success team
to develop industry-leading processes and best practices. Manage the post-sales customer lifecycle , including onboarding, training, adoption, support, renewal, expansion, and relationship building. Increase retention and revenue growth
through regular check-ins, strategy consultations, Business Reviews, and ROI recognition. Scale the Success team
with service evolution, documentation, and process improvement. Qualifications
You have at least 3 years of experience in customer success or account relationship management; industry experience in ediscovery or legal tech is highly preferred. Government agency experience is a plus. Excellent oral and written communication with enthusiasm, energy, and empathy under pressure. Ability to thrive in a fast-paced environment with strong time-management and cross-team collaboration. Strategic, analytical, process-driven, and able to manage multiple priorities. Passionate about technology and helping others understand how it can achieve their goals. Benefits and Perks
Salary range is competitive, with final offer based on experience and skills. Equity, 401(k) with company matching, health/dental/vision, and flexible spending accounts. Paid parental leave, sick leave, and vacation plus holidays. Wellness and development programs, including an annual learning stipend and professional membership dues. Company-sponsored life and disability insurance. Office in Washington, DC with hybrid work options and home internet reimbursement. About Everlaw
Everlaw helps law firms, government agencies, and corporations sift through large document sets in lawsuits and investigations with cutting-edge technology and design. We are an equal opportunity employer, committed to nondiscrimination and diversity. We collect and process personal information in line with our Applicants Privacy Notice and Notice at Collection.
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Everlaw is seeking a
Customer Success Manager I - Public Sector
who will build and nurture collaborative relationships with government clients to drive user adoption, customer satisfaction, and value, ensuring renewals and growth. You will coach and educate clients on how to best leverage Everlaw, troubleshoot platform questions, and ensure clients are successful and delighted by their Everlaw experience. The role focuses on federal, state, and local government customers, helping them reach their goals with a sophisticated platform to discover truth and promote justice. At Everlaw, our mission is to promote justice by illuminating truth. We offer professional growth opportunities, including an annual learning and development stipend and regular check-ins with managers regarding career goals. We encourage applicants who feel they can bring value to our team even if they do not meet every listed requirement. Responsibilities
Work to become a product expert , providing coaching and training to improve product adoption. Ensure an exceptional customer experience
and support product adoption and relationship growth. Partner with Sales to identify and close renewal and expansion opportunities. Track account health
to identify growth opportunities and churn risks, and proactively deliver a superb customer experience. Act as a voice of the Customer
by providing and synthesizing feedback for the Product team. Track, manage, and drive resolution
of escalations with clients and internal resources. Collaborate with the Customer Success team
to develop industry-leading processes and best practices. Manage the post-sales customer lifecycle , including onboarding, training, adoption, support, renewal, expansion, and relationship building. Increase retention and revenue growth
through regular check-ins, strategy consultations, Business Reviews, and ROI recognition. Scale the Success team
with service evolution, documentation, and process improvement. Qualifications
You have at least 3 years of experience in customer success or account relationship management; industry experience in ediscovery or legal tech is highly preferred. Government agency experience is a plus. Excellent oral and written communication with enthusiasm, energy, and empathy under pressure. Ability to thrive in a fast-paced environment with strong time-management and cross-team collaboration. Strategic, analytical, process-driven, and able to manage multiple priorities. Passionate about technology and helping others understand how it can achieve their goals. Benefits and Perks
Salary range is competitive, with final offer based on experience and skills. Equity, 401(k) with company matching, health/dental/vision, and flexible spending accounts. Paid parental leave, sick leave, and vacation plus holidays. Wellness and development programs, including an annual learning stipend and professional membership dues. Company-sponsored life and disability insurance. Office in Washington, DC with hybrid work options and home internet reimbursement. About Everlaw
Everlaw helps law firms, government agencies, and corporations sift through large document sets in lawsuits and investigations with cutting-edge technology and design. We are an equal opportunity employer, committed to nondiscrimination and diversity. We collect and process personal information in line with our Applicants Privacy Notice and Notice at Collection.
#J-18808-Ljbffr