Scrum Master

Project description As a Scrum Master, you will play a pivotal role in driving Agile practices (with an emphasis on Scrum) across multiple geographically distributed and cross-functional teams developing customer-facing mobile applications for the airline industry. You will partner closely with business stakeholders, product owners, and engineering teams to ensure the successful delivery of high-quality digital products that enhance the travel experience You will facilitate key Agile ceremonies, remove impediments, maintain transparency through metrics, and foster a culture of continuous improvement. This role requires strong collaboration skills to coordinate across teams, time zones, and business functions, ensuring alignment toward common goals Responsibilities Agile Facilitation & Coaching Facilitate sprint planning, daily scrums, sprint reviews, and retrospectives across multiple scrum teams Guide teams in the adoption and maturity of Agile practices, fostering a culture of collaboration, innovation, and accountability Promote continuous improvement, encouraging experimentation and feedback loops within teams Team & Stakeholder Collaboration Enable effective coordination across cross-functional and geographically distributed teams, ensuring seamless communication and alignment Act as a servant leader, removing obstacles and enabling teams to deliver customer value efficiently Partner with business stakeholders, product management, and airline operations teams to align product development with strategic business goals Build trust and transparency across technical and business teams to ensure clarity on priorities and progress Scaling & Delivery Support scaling Agile practices across multiple teams working on complex airline digital solutions and mobile applications Facilitate dependency management between teams, business units, and third-party partners. Monitor and communicate delivery progress using relevant Agile metrics (e.g., velocity, cycle time, predictability, and business outcomes) Drive alignment between release planning and business roadmaps, ensuring timely delivery of features critical to airline operations and customer experience. Leadership & Continuous Improvement Act as a change agent, championing Agile values at all organizational levels Mentor and coach team members, product owners, and leaders to build internal Agile capability Foster a culture of continuous learning, adaptive planning, and value-driven delivery Encourage innovation in mobile app design, development, and delivery, tailored to the unique challenges of the airline industry Skills Must have Agile & Scrum Practices: Strong knowledge of Agile/Scrum practices and scaling frameworks (e.g., SAFe, LeSS, Nexus) Cross-Team Collaboration: Proven experience facilitating Agile practices across multiple scrum teams in distributed/global environments Communication & Facilitation: Excellent ability to collaborate and communicate with all levels of the organization, from scrum team members to executives. Skilled in leading discussions, demonstrating value-add principles, and influencing stakeholders Conflict Resolution & Trust Building: Superb ability to build strong partnerships, resolve conflicts, foster transparency, and gain respect throughout the organization Metrics & Data-Driven Decision Making: Skilled in defining, tracking, and using metrics (velocity, cycle time, predictability, business outcomes) to guide decision-making and continuous improvement Continuous Improvement: Committed to ongoing professional growth, learning new tools and techniques, and helping teams adopt better ways of working Technical & Business Domain Understanding: Able to quickly gain a high-level understanding of both technical and business domains, with experience in mobile app development and airline industry solutions preferred Leadership & Thought Partnership: Recognized as a thought leader who challenges the status quo, inspires innovation, and grows every day. Able to build trust, earn respect, and act as a change agent in Agile transformation Energy & Enthusiasm: High-energy presence, enthusiastic, and able to inspire and motivate teams across geographies and functions Presentation & Community Engagement: Strong presentation and communication record, with the ability to represent the organization at conferences, professional community events, and internal forums Product Envisioning & Development Practices: Deep understanding of product envisioning, backlog refinement, and modern software development practices to drive delivery of high-value features Iterative Development Knowledge: Solid understanding of iterative development, software development processes, and engineering fundamentals Aptitude for Technology & Learning: Quick learner with the ability to adopt and use technology effectively for teaching, coaching, and action research Nice to have Airlines experience Other Languages English: C1 Advanced Seniority Senior Chicago, United States of America Req. VR-117382 Scrum Master Cross Industry Solutions 10/09/2025 Req. VR-117382