Scheduling Coordinator

Position Summary About Orlando Health Orlando Health Medical Group FHV Health is a multispecialty physician group bringing together specialists in cardiology, vascular surgery and primary care. With practice locations throughout Lake, Sumter and Marion counties, FHV Health offers community access to recognized heart and vascular experts together with leading-edge medical innovation and technology. Working as a team across cardiovascular and multispecialty disciplines, physicians are committed to detecting diseases earlier and treating them more effectively, providing the best-possible individualized plan of care for each patient. Orlando Health Medical Group FHV Health is part of the Orlando Health system of care, which includes awardwinning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida's east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. "Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you. Position Summary The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures. Responsibilities Essential Functions Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time. Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary. Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times. Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources. Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry. Maintains basic understanding of the medical needs during the screening process for scheduling an appointment. Consistently reviews the schedules daily and communicates all changes to appropriate staff. Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health. Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary. Identifies customer service issues and resolves or initiates necessary follow-up. Adheres to all portions of the Orlando Health Professional Appearance Policy at all times. Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Maintains regular communication with the practices regarding scheduling matters, as deemed necessary. Attends departmental meetings/in-services and participates in process improvement initiatives. Assume the responsibility for professional growth and development. Qualifications Education/Training High school graduate or equivalent. Must complete Orlando Health medical terminology course within 90 days of hire. Licensure/Certification None. Experience One (1) year of retail, customer service or health care. Computer experience required.