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JobRack

Crosby Firm - Operations & Project Manager

JobRack, New York, New York, us, 10261

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Overview

Lead client projects at a boutique branding studio, manage clients, freelancers, and timelines with confidence. Up to $3,500/month | Full-time | Fully Remote | EST hours This is CROSBY, a boutique branding studio partnering with start-up companies in New York and San Francisco to build brands people actually notice. We work with a vetted network of top freelancers who are plugged into what’s current in design and culture. We care about clean design, clear communication, and shipping great work without drama. Clients come to us for brand strategy, name discovery, brand identity, websites, and creativity that feels fresh and thoughtful. If you like a lean team, real ownership, and talking directly with clients to make things happen, you’ll fit right in.

Responsibilities

Manage projects from kickoff to delivery

Lead client and talent onboarding and run regular client calls

Be the main client point of contact and build strong relationships

Coordinate the creative team and align deliverables with the brief and timelines

Maintain project tools and systems (docs, trackers, assets, comms)

Support proposals and ramp-ups for new engagements

Solve blockers fast and keep momentum across teams

Hold the line on scope and standards with both talent and clients

Build and maintain project budgets within company templates

Maintain our “black book” (vetted freelancer roster) and staff projects

Turn completed projects into concise case studies using our templates

Assist with off-season marketing tasks when needed

Working Hours: Full-time, working 6:00am-2:00pm EST (12:00-8:00pm SAST) with occasional flexibility during busy periods

Qualifications

Agency or studio experience (creative/branding environment preferred)

Strong project management and organization skills (multi-project juggling)

Client-facing communication skills (calls, updates, scope/change notes)

Creative industry fluency (you “get” design quality and brand fundamentals)

Proficiency with core digital tools (Google Workspace, Slack, Dropbox)

Budgeting and negotiation skills for change orders and profitability

Brownie points

Experience with high-profile or senior-level clients

Branding agency background specifically

Leading distributed freelance teams across time zones

Hands-on experience creating short case studies from finished work

Familiarity with SOWs/estimations and change-order processes

Ideal fit You’re calm under pressure, emotionally intelligent, and growth-minded. You keep standards high, stay organized, and communicate directly but kindly. You enjoy design, can read a brief and spot scope creep, and you’re comfortable guiding clients and freelancers to decisions. Low ego, sharp, and steady.

What’s in it for you?

Up to $3,500 USD/month

Full-time, fully remote, EST-aligned hours

10–15 days paid holiday per year

Paid 5 sick days

End-of-year bonus based on company performance

Note: this is a gross salary; you are responsible for tax procedures in your country of residence. Please apply only if you are happy to work remotely as an independent contractor.

Hiring process and notes This is our typical hiring process; occasionally, it may include extra steps. For this role, JobRack is partnering with CROSBY to find their next hire. We’ll handle all the screening and testing, so they see only the best-fit candidates.

How to shine

Read the role details carefully

Submit a thoughtful, high-quality application

Stay responsive — we’ll keep you updated at every stage

Important notes

Apply only through JobRack; please don’t contact the company directly

We expect a respectful hiring experience — any disrespect means instant disqualification

This is a full-time, primary role (no freelancing or second jobs)

New to remote work? Check out our handy FAQ:

jobrack.eu/jobseeker-faq

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