Capital One
Director, Product Management - Customer Fraud
Capital One, Richmond, Virginia, United States, 23214
Director, Product Management - Customer Fraud
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team
This is an IC Product role within Capital One's Ra Customer Core Organization reporting into the Customer Restrictions and Protections Team. This person will partner directly with fraud subject matter experts within Lines of Businesses, Product Leaders and Engineers, and others across the company to define the target state for Customer Fraud. The role is designed to define the vision, strategy, and roadmap for enterprise capabilities to manage fraud data at the customer level to reduce fraud losses, restrict fraud perpetrators, and improve the experience of customers who are victims of fraud. Define the long-term vision for customer fraud, focusing on data and the integration of fraud sources (internal and external) into the platform
Lead fraud capability definition and collaborate with technology partners on testing new technologies, processes and tools
Partner with platform and product leads to define a multi-year roadmap to deliver enterprise fraud capabilities
Drive convergence to the customer core platform for fraud data and advocate for data sharing across Capital One
Capital One Product Framework In this role, you will demonstrate proficiency in five key areas which are the foundation for successful Product management: Human Centered
– Obsess about internal and external customer needs to reimagine and innovate product solutions
Business Focused
– Delivers game-changing outcomes by focusing on leverage and execution excellence
Technology Driven
– Leverages technology to deliver innovative and resilient solutions that enable both near-term and long-term value
Integrated Problem Solving
– Identifies and resolves complex problems to deliver outcomes while mitigating product risks
Transformational Leadership
– Leads cross-functional teams to solve customer problems and drive organizational alignment
Basic Qualifications: At least 7 years of experience working in Product Management
Currently has, or is in the process of obtaining, one of the following with an expected degree by the start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or related)
A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or related) or an MBA with a quantitative concentration
Preferred Qualifications: Experience translating business strategy and analysis into consumer-facing digital products
At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. This salary information is for candidates hired to work within these locations and reflects the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based on hours. McLean, VA: $226,000 - $257,900 for Director, Product Management Richmond, VA: $205,400 - $234,400 for Director, Product Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary offered will be in the offer letter. This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full- or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies, please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable laws. Capital One promotes a drug-free workplace and will consider qualified applicants with a criminal history in a manner consistent with applicable laws. If you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information provided will be kept confidential to the extent required for accommodations. For technical support or questions about Capital One's recruiting process, please email Careers@capitalone.com. Capital One does not provide, endorse nor guarantee third-party products or services available through this site. Capital One Financial is made up of several entities; for example, positions posted in Canada are for Capital One Canada, in the UK for Capital One Europe, and in the Philippines for Capital One Philippines Service Corp. (COPSSC).
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Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team
This is an IC Product role within Capital One's Ra Customer Core Organization reporting into the Customer Restrictions and Protections Team. This person will partner directly with fraud subject matter experts within Lines of Businesses, Product Leaders and Engineers, and others across the company to define the target state for Customer Fraud. The role is designed to define the vision, strategy, and roadmap for enterprise capabilities to manage fraud data at the customer level to reduce fraud losses, restrict fraud perpetrators, and improve the experience of customers who are victims of fraud. Define the long-term vision for customer fraud, focusing on data and the integration of fraud sources (internal and external) into the platform
Lead fraud capability definition and collaborate with technology partners on testing new technologies, processes and tools
Partner with platform and product leads to define a multi-year roadmap to deliver enterprise fraud capabilities
Drive convergence to the customer core platform for fraud data and advocate for data sharing across Capital One
Capital One Product Framework In this role, you will demonstrate proficiency in five key areas which are the foundation for successful Product management: Human Centered
– Obsess about internal and external customer needs to reimagine and innovate product solutions
Business Focused
– Delivers game-changing outcomes by focusing on leverage and execution excellence
Technology Driven
– Leverages technology to deliver innovative and resilient solutions that enable both near-term and long-term value
Integrated Problem Solving
– Identifies and resolves complex problems to deliver outcomes while mitigating product risks
Transformational Leadership
– Leads cross-functional teams to solve customer problems and drive organizational alignment
Basic Qualifications: At least 7 years of experience working in Product Management
Currently has, or is in the process of obtaining, one of the following with an expected degree by the start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or related)
A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or related) or an MBA with a quantitative concentration
Preferred Qualifications: Experience translating business strategy and analysis into consumer-facing digital products
At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. This salary information is for candidates hired to work within these locations and reflects the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based on hours. McLean, VA: $226,000 - $257,900 for Director, Product Management Richmond, VA: $205,400 - $234,400 for Director, Product Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary offered will be in the offer letter. This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full- or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies, please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable laws. Capital One promotes a drug-free workplace and will consider qualified applicants with a criminal history in a manner consistent with applicable laws. If you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information provided will be kept confidential to the extent required for accommodations. For technical support or questions about Capital One's recruiting process, please email Careers@capitalone.com. Capital One does not provide, endorse nor guarantee third-party products or services available through this site. Capital One Financial is made up of several entities; for example, positions posted in Canada are for Capital One Canada, in the UK for Capital One Europe, and in the Philippines for Capital One Philippines Service Corp. (COPSSC).
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