athenahealth
Overview
Customer Success Manager - Enterprise role at athenahealth. We are looking for a Customer Success Manager to join our Enterprise Service Tier within our Customer Success division. Your job will be to build and manage effective relationships with one of our largest healthcare clients. You will be part of a team of Customer Success Managers responsible for ensuring the complete post-sale success and satisfaction of your customers by establishing yourself as a trusted, knowledgeable advisor and business partner for their operational leadership. The most effective CSMs possess a mix of product and industry knowledge, an innovative problem-solving mindset, client relationship management skills, and the ability to inspire action with a strong business case. Our team-based approach offers you the opportunity to leverage and share your strengths in these areas while tapping into your colleagues to develop your skills in the other areas. We are a teaching and learning culture focused on making our customers successful. For this role, we are seeking a CSM with deep revenue cycle knowledge to work with our largest customers and partner with their CSM colleagues to drive revenue cycle improvement and optimization with their assigned customers. Career advancement opportunities could include Sr Manager roles on any accounts within Enterprise or another Service Tier, or leveraging your deep expertise in our Operations or Product organizations. Responsibilities
Ensure customer satisfaction and retention within assigned book of accounts Effectively network and build trusting relationships with client operational leadership, including conducting performance review sessions to review practice performance and map business goals to identified value-driver framework Work with teams across athena to solve issues and address challenges to improve the effectiveness of the athena solution for your customer Tailor a long-term success plan for each client that aligns with their business goals and coordinate internal domain experts for delivery, including partnering with training, consulting, and support teams to ensure the client is successful Assess and prioritize issues that may lead to client attrition risk, leveraging internal domain expertise to ensure a strong mitigation plan Collaborate with, learn from, and mentor fellow CSMs and extended team members to drive ongoing improvement in athena’s ability to drive customer success Qualifications
Bachelor’s degree preferred 5-7 years of professional experience, including working knowledge of healthcare revenue cycle service or operations role Executive-level communication and interpersonal skills and the ability to effectively navigate conflict Strong working knowledge of Salesforce and Gainsight is a plus Ability to work independently and as a member of an extended, cross-functional team About Athenahealth
Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our Location: This role will be based remotely or in any of our U.S offices Our Culture: At athenahealth, our employees (or “athenistas”) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for a company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you. Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces and dog-friendly offices. Additional details
California: Salary ranges for candidates in CA nontech manager Colorado: Salary ranges for candidates in CO nontech manager Hawaii: Salary ranges for candidates in HI nontech manager New Jersey: Salary ranges for candidates in NJ nontech manager New York: Salary ranges for candidates in NY nontech manager Washington: Salary ranges for candidates in WA nontech manager Referrals increase your chances of interviewing at athenahealth. Get notified about new Customer Success Manager jobs in Boston, MA.
#J-18808-Ljbffr
Customer Success Manager - Enterprise role at athenahealth. We are looking for a Customer Success Manager to join our Enterprise Service Tier within our Customer Success division. Your job will be to build and manage effective relationships with one of our largest healthcare clients. You will be part of a team of Customer Success Managers responsible for ensuring the complete post-sale success and satisfaction of your customers by establishing yourself as a trusted, knowledgeable advisor and business partner for their operational leadership. The most effective CSMs possess a mix of product and industry knowledge, an innovative problem-solving mindset, client relationship management skills, and the ability to inspire action with a strong business case. Our team-based approach offers you the opportunity to leverage and share your strengths in these areas while tapping into your colleagues to develop your skills in the other areas. We are a teaching and learning culture focused on making our customers successful. For this role, we are seeking a CSM with deep revenue cycle knowledge to work with our largest customers and partner with their CSM colleagues to drive revenue cycle improvement and optimization with their assigned customers. Career advancement opportunities could include Sr Manager roles on any accounts within Enterprise or another Service Tier, or leveraging your deep expertise in our Operations or Product organizations. Responsibilities
Ensure customer satisfaction and retention within assigned book of accounts Effectively network and build trusting relationships with client operational leadership, including conducting performance review sessions to review practice performance and map business goals to identified value-driver framework Work with teams across athena to solve issues and address challenges to improve the effectiveness of the athena solution for your customer Tailor a long-term success plan for each client that aligns with their business goals and coordinate internal domain experts for delivery, including partnering with training, consulting, and support teams to ensure the client is successful Assess and prioritize issues that may lead to client attrition risk, leveraging internal domain expertise to ensure a strong mitigation plan Collaborate with, learn from, and mentor fellow CSMs and extended team members to drive ongoing improvement in athena’s ability to drive customer success Qualifications
Bachelor’s degree preferred 5-7 years of professional experience, including working knowledge of healthcare revenue cycle service or operations role Executive-level communication and interpersonal skills and the ability to effectively navigate conflict Strong working knowledge of Salesforce and Gainsight is a plus Ability to work independently and as a member of an extended, cross-functional team About Athenahealth
Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our Location: This role will be based remotely or in any of our U.S offices Our Culture: At athenahealth, our employees (or “athenistas”) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for a company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you. Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces and dog-friendly offices. Additional details
California: Salary ranges for candidates in CA nontech manager Colorado: Salary ranges for candidates in CO nontech manager Hawaii: Salary ranges for candidates in HI nontech manager New Jersey: Salary ranges for candidates in NJ nontech manager New York: Salary ranges for candidates in NY nontech manager Washington: Salary ranges for candidates in WA nontech manager Referrals increase your chances of interviewing at athenahealth. Get notified about new Customer Success Manager jobs in Boston, MA.
#J-18808-Ljbffr