Client Service Representative

Do you love animals and enjoy providing excellent customer service? Join our dedicated team as a Veterinary Receptionist / Client Service Representative (CSR) and help create a welcoming, stress-free experience for pets and their people Key Responsibilities: Client Communication Greet clients and pets warmly—by name when possible Answer phones promptly and professionally Schedule appointments accurately by phone, email, and pet portal Provide clear pre-visit instructions (e.g., medication reminders) Redirect all medical questions to appropriate veterinary staff Confirm appointments the day prior Monetary Tasks Perform daily opening/closing procedures Accurately enter charges and process transactions for products and services Patient Care Support Maintain a calm, fear-free entrance experience for pets Record pet weights and check in patients via software Notify team members of patient arrivals Cleaning & Facility Care Keep reception area clean, odor-free, and well-organized Assist in room cleanup between appointments if needed Stay proactive during slower times with clinic task list Physical Requirements Ability to sit for extended periods Lift and carry up to 30 lbs with proper form Professional Expectations Present yourself with empathy, professionalism, and respect Communicate clearly and courteously with clients and coworkers Be punctual, reliable, and a collaborative team member Ideal Candidate: Previous animal related customer service experience (vet clinic experience is a plus) Comfortable with multi-line phone systems and scheduling software Passion for animals and helping others Positive attitude, strong communication skills, and a team-first mindset Why Work With Us? We're a supportive, pet-focused veterinary team that values compassion, teamwork, and personal growth. If you're looking for a meaningful role in a fast-paced environment where every day makes a difference, we'd love to hear from you Apply Today Send your resume and a brief introduction to

or apply directly here Job Type: Full-time Pay: $ $18.00 per hour Benefits: Employee discount Flexible schedule Paid time off Application Question(s): Are you available to work Monday - Friday? Are you available to work as early as 7:15 am and as late as 6:30 pm with hours not to exceed 40 hours? Shift start and end times vary to work with scheduling needs but will mostly be set to encourage work life balance. Experience: pet related: 1 year (Required) Ability to Commute: Monona, WI Required) Ability to Relocate: Monona, WI 53716: Relocate before starting work (Required) Work Location: In person