Quality Manager

The Quality Manager (QM) aims to ensure that the product or service an organization provides is fit for purpose and meets both external/internal and environmental requirements, including legal compliance and customer expectations. The quality manager coordinates the activities required to meet quality standards. The Quality manager also monitors and advises on the performance of the quality management system and produces data and reports customer performance, measuring against set indicators. The Quality manager confers with other managers and staff throughout the organization to ensure that the QA system is functioning properly. Where appropriate, the quality manager advises on changes and their implementation and provides training, tools and techniques to enable others to achieve quality. DUTIES & RESPONSIBILITIES Since maintaining quality demands adaptation to customer expectations, quality managers employ a variety of measures to place quality at the heart of an organization. These include management systems such as IATF 16949, ISO 14001, philosophies such as Total Quality Management, and methodologies such as Continuous Improvement. The work of the quality manager will be affected by the nature of the employing organization but is likely to include some or all of the following activities: Supervise quality personnel assigned directly or indirectly to the quality department. Promoting quality achievement and performance improvement throughout the organization; Setting QA compliance objectives and ensuring that targets are achieved; Committed to meeting our customers' requirements and to continually improve our process by: Supplying product that meets our customers' quality requirements, delivering the product on time to the customer, and conservatively using our natural resources Maintaining awareness of the business context and company profitability, including budgetary control issues; Assessing the product specifications of the company and its suppliers, and comparing with customer requirements; Working with purchasing staff to establish and meet quality requirements per IATF 16949/ISO 14001 from external suppliers; Ensuring compliance with national and international standards and legislation; Considering the application of environmental and health and safety standards; Agreeing on standards and establishing clearly defined quality methods for staff to apply; Defining quality procedures in conjunction with operating staff; Setting up and maintaining controls of documentation procedures for the retention period identified; Identifying relevant IATF 16949 and quality-related training needs and delivering training; Collating and analyzing performance data and charts against defined parameters; Ensuring tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary; Supervising technical staff in carrying out tests and checks; Writing technical and management systems reports; Bringing together staff of different disciplines and driving the group to plan, formulate and agree to comprehensive quality procedures; Persuading reluctant staff to change their way of working to incorporate quality methods; Liaising with customers' auditors and ensuring the execution of corrective action and compliance with customers' specifications; Establishing standards of service for customers or clients; Preparing clear explanatory documents such as customers' charters; Monitoring performance by gathering relevant data and producing statistical reports Customer communication to resolve quality issues through the problem solving process. Recording and maintain the Customer Concern Log for all customer calls. Report out on open 8-Ds at the staff and management review. Review Supplier 8-Ds provided by the Supply Deck Manager for identification and eliminations of repeat issues. Review Customer Requirements, IATF 16949 & ISO 14001 changes, Legal & other Requirements for current documents monthly (and checking for CSR updates). Ensure all IATF 16949 & ISO 14001 Core Tools are completed during the PPAP process including customer specific requirements. Facilitate Management Review High School Diploma/GED and minimum 10 years of experience in automotive quality or an associated degree or better with a minimum of 5 years in automotive quality. Certifications in APQP, PPAP, PFMEA and Control Plans Working knowledge of GD&T, blueprint reading, SPC, problem solving tools Working knowledge of how to read and evaluate validation & dimensional reports · Experience with gage design (desired, not required) · A minimum of one program launch as a Tier 1 Quality Engineer within the last 5 years (Required for Q.E.'s hired to take on new program launch) · Advanced computer skills · Communication skills and the ability to relate to all levels of employees and management