AEMPro
Worksite Requirements:
On-site requirements
Possible OT
Business casual
Must be onsite to meet clients or handle walk-ins
Primary duties/responsibilities
Computer Imaging and deployment (shipping)
Cell phone prep and deployment (shipping)
Ticketing system incident response
Service Desk phone call incident response
Printer trouble shooting
Any key identifiers that the ideal candidate may possess
Large company experience
Similar list of duties
2+ year experience (preferred)
Manufacturing/Distribution a plus
Job Overview
We are seeking a skilled and experienced Senior Helpdesk Technician to join our dynamic IT support team. The ideal candidate will be responsible for providing high-level technical support and troubleshooting for a variety of hardware and software issues. This role requires a strong understanding of IT infrastructure, excellent customer service skills, and the ability to work effectively in a fast-paced environment. As a Senior Helpdesk Technician, you will play a crucial role in maintaining the efficiency of our IT operations and ensuring user satisfaction. Duties Provide advanced technical support for desktop, laptop, and mobile devices across various operating systems including Windows, macOS, and Linux. Troubleshoot software issues and perform software installations, updates, and configurations. Manage computer hardware and ensure optimal performance through regular maintenance and upgrades. Assist with network administration tasks including VPN setup, firewall configurations, and DNS management. Utilize tools such as SCCM for software deployment and Active Directory for user management. Respond to help desk tickets using systems like BMC Remedy, ServiceNow, or Jira to track issues and resolutions. Conduct analysis of recurring problems to identify trends and implement solutions to improve IT support processes. Collaborate with other IT teams to enhance overall infrastructure performance and reliability. Maintain documentation of technical procedures, system configurations, and troubleshooting steps. Skills Proficient in technical support with a strong focus on customer service. Expertise in software troubleshooting across various applications including Microsoft Office. Solid understanding of computer management principles including hardware diagnostics and repair. Knowledgeable in computer networking concepts such as TCP/IP, LAN management, and network administration tools like Meraki. Familiarity with IT infrastructure components including firewalls, VPNs, DNS services, and Microsoft Windows Server environments. Experience with desktop support practices for both Windows and macOS operating systems. Strong analytical skills to assess issues effectively and propose actionable solutions. Excellent communication skills to convey technical information clearly to non-technical users. Ability to work collaboratively within a team while also being self-motivated. Join our team as a Senior Helpdesk Technician where your expertise will contribute significantly to our operational success Job Type: Temp-to-hire Pay: $ $28.00 per hour Work Location: In person
We are seeking a skilled and experienced Senior Helpdesk Technician to join our dynamic IT support team. The ideal candidate will be responsible for providing high-level technical support and troubleshooting for a variety of hardware and software issues. This role requires a strong understanding of IT infrastructure, excellent customer service skills, and the ability to work effectively in a fast-paced environment. As a Senior Helpdesk Technician, you will play a crucial role in maintaining the efficiency of our IT operations and ensuring user satisfaction. Duties Provide advanced technical support for desktop, laptop, and mobile devices across various operating systems including Windows, macOS, and Linux. Troubleshoot software issues and perform software installations, updates, and configurations. Manage computer hardware and ensure optimal performance through regular maintenance and upgrades. Assist with network administration tasks including VPN setup, firewall configurations, and DNS management. Utilize tools such as SCCM for software deployment and Active Directory for user management. Respond to help desk tickets using systems like BMC Remedy, ServiceNow, or Jira to track issues and resolutions. Conduct analysis of recurring problems to identify trends and implement solutions to improve IT support processes. Collaborate with other IT teams to enhance overall infrastructure performance and reliability. Maintain documentation of technical procedures, system configurations, and troubleshooting steps. Skills Proficient in technical support with a strong focus on customer service. Expertise in software troubleshooting across various applications including Microsoft Office. Solid understanding of computer management principles including hardware diagnostics and repair. Knowledgeable in computer networking concepts such as TCP/IP, LAN management, and network administration tools like Meraki. Familiarity with IT infrastructure components including firewalls, VPNs, DNS services, and Microsoft Windows Server environments. Experience with desktop support practices for both Windows and macOS operating systems. Strong analytical skills to assess issues effectively and propose actionable solutions. Excellent communication skills to convey technical information clearly to non-technical users. Ability to work collaboratively within a team while also being self-motivated. Join our team as a Senior Helpdesk Technician where your expertise will contribute significantly to our operational success Job Type: Temp-to-hire Pay: $ $28.00 per hour Work Location: In person