Duke University
Application Analyst - Mychart/Medlink
Duke University, Durham, North Carolina, United States, 27703
Application Analyst - Mychart/Medlink
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Pursue your passion for caring and innovation with Duke Health Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence and pairing them with a forward-thinking approach Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond. The Maestro Care (MC) MyChart analyst works across three distinct yet interrelated products, Community Connect, MyChart, and EpicCare Link, to deliver a comprehensive and streamlined experience to Duke University Health System (DUHS) patients and community provider partners as they daily interact with us on their healthcare needs. The successful analyst in this role is responsible for application build, test and validation, product deployment, and daily operational maintenance. The team works cross functionally with other MC application teams in turn ensuring the overall function of the DUHS Electronic Health Record (EHR). In this role, teamwork, collaboration, and drive are essential. Level 1: Provides systems support, including troubleshooting, software configuration, and testing Ensures the security of technology solutions as guided by Team and Technical Leads Participates in the planning and delivery of customer training sessions on system use and application enhancements (new functionality) or revisions Completes moderately complex application build tasks and assists with large and/or complex projects under the guidance of Team and Technical Leads Updates system, operational, and department documentation Monitors the incident management queue completing break/fix, maintenance, and system enhancement requests as assigned Recommends areas for process improvement Adheres to organizational policies and procedures and follows all change control processes defined within Maestro Care Level 2: Liaise between MyChart and other Maestro Care application teams to ensure the smooth deployment and functioning of supported applications; consults with Epic Technical Service support as warranted Assist in the build and execution of other MC application teams where those applications intersect with MyChart. Build support includes consultation and interpretation of clinical workflow, application build to support desired functionality, test, validation, ushering through change process to deployment, and other tasks Advise and assist with educational issues, including cross-training of team members, end-users, and DHTS Service Desk via face-to-face, telephonic, and other training modalities Serve in the capacity of MCMyChart application expert for core application functionality Assist in the design and specification of bug-fixes to ensure they meet the needs of the Duke environment, as well as participate in design sessions and review of specifications for new features and enhancements in the Maestro Care EHR Develop and maintain test plans for new features ahead of planned releases Provide both business and after hours on-call support for issues pertaining to production as assigned Works closely with MC report writing teams to ensure accurate completion of assigned operational and regulatory reporting needs Skills: LEVEL 1: outstanding customer service, strong ability for critical thought, statistical reporting, data coding - general data analysis and trending, excellent oral and written communication skills, foundational understanding of core application configuration, user technical support/training, ability to translate business process into a technical solution LEVEL 2: In addition to the KSAs described for the Level 1, the Level 2 application analyst will demonstrate: foundational knowledge of project management to manage deliverables, design specifications for information systems implementation of information systems, maintenance of information systems, quality assurance (may be required), adult learning and training methods (may be required) Position requires Epic proficiency and/or certification in a relevant Epic application module. If candidate is not certified at time of employment certification must be obtained within an stated timeframe as agreed upon and documented with manager but generally within the first six (6) months at most. Preference for multi-lingual analyst, Spanish speaking if possible. Minimum Qualifications: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation, or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Education
Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required. Experience
Level 1 - No experience required beyond the minimum education (or equivalency) requirement. Level 2 - Two years of related experience is required. Level 3 - Four years of related experience is required. Degrees, Licensures, Certifications
N/A
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Pursue your passion for caring and innovation with Duke Health Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence and pairing them with a forward-thinking approach Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond. The Maestro Care (MC) MyChart analyst works across three distinct yet interrelated products, Community Connect, MyChart, and EpicCare Link, to deliver a comprehensive and streamlined experience to Duke University Health System (DUHS) patients and community provider partners as they daily interact with us on their healthcare needs. The successful analyst in this role is responsible for application build, test and validation, product deployment, and daily operational maintenance. The team works cross functionally with other MC application teams in turn ensuring the overall function of the DUHS Electronic Health Record (EHR). In this role, teamwork, collaboration, and drive are essential. Level 1: Provides systems support, including troubleshooting, software configuration, and testing Ensures the security of technology solutions as guided by Team and Technical Leads Participates in the planning and delivery of customer training sessions on system use and application enhancements (new functionality) or revisions Completes moderately complex application build tasks and assists with large and/or complex projects under the guidance of Team and Technical Leads Updates system, operational, and department documentation Monitors the incident management queue completing break/fix, maintenance, and system enhancement requests as assigned Recommends areas for process improvement Adheres to organizational policies and procedures and follows all change control processes defined within Maestro Care Level 2: Liaise between MyChart and other Maestro Care application teams to ensure the smooth deployment and functioning of supported applications; consults with Epic Technical Service support as warranted Assist in the build and execution of other MC application teams where those applications intersect with MyChart. Build support includes consultation and interpretation of clinical workflow, application build to support desired functionality, test, validation, ushering through change process to deployment, and other tasks Advise and assist with educational issues, including cross-training of team members, end-users, and DHTS Service Desk via face-to-face, telephonic, and other training modalities Serve in the capacity of MCMyChart application expert for core application functionality Assist in the design and specification of bug-fixes to ensure they meet the needs of the Duke environment, as well as participate in design sessions and review of specifications for new features and enhancements in the Maestro Care EHR Develop and maintain test plans for new features ahead of planned releases Provide both business and after hours on-call support for issues pertaining to production as assigned Works closely with MC report writing teams to ensure accurate completion of assigned operational and regulatory reporting needs Skills: LEVEL 1: outstanding customer service, strong ability for critical thought, statistical reporting, data coding - general data analysis and trending, excellent oral and written communication skills, foundational understanding of core application configuration, user technical support/training, ability to translate business process into a technical solution LEVEL 2: In addition to the KSAs described for the Level 1, the Level 2 application analyst will demonstrate: foundational knowledge of project management to manage deliverables, design specifications for information systems implementation of information systems, maintenance of information systems, quality assurance (may be required), adult learning and training methods (may be required) Position requires Epic proficiency and/or certification in a relevant Epic application module. If candidate is not certified at time of employment certification must be obtained within an stated timeframe as agreed upon and documented with manager but generally within the first six (6) months at most. Preference for multi-lingual analyst, Spanish speaking if possible. Minimum Qualifications: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation, or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Education
Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required. Experience
Level 1 - No experience required beyond the minimum education (or equivalency) requirement. Level 2 - Two years of related experience is required. Level 3 - Four years of related experience is required. Degrees, Licensures, Certifications
N/A