Help desk Specialist II with Security Clearance

Help Desk Specialist II Educational Level: Associates Degree in Management of Information Systems/Technology or similar degree. Years of Experience: Three years minimum Knowledge, Skills, and Abilities (KSAs): Experience responding to and diagnosing problems through discussion with users. Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Experience with help desk operations and serving as focal point for customer concerns. Experience providing support to end users on a variety of issues. Experience identifying, researching, and resolving technical problems. Experience responding to telephone calls, email and personnel requests for technical support. Experience documenting, tracking, and monitoring problems to ensure a timely resolution. Experience providing second-tier support to end users for either PC, tablet, mobile phone, server, network, or mainframe applications or hardware. Experience interacting with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Certifications: Information Assurance Technical (IAT) Level II Security Requirement: US Citizenship required DoD government security clearance SECRET or higherbfb3568a-762b-4989-884b-a9682aa104ca