Harvard Law School
Overview
Mail Services Lead
role at
Harvard Law School . Job Summary
This position performs all aspects and a variety of tasks related to the incoming, outgoing, intercampus mail for Harvard Law School (HLS), including freight deliveries, bulk mailings, publications, private service pickups/deliveries, all within current postal regulations and guidelines. The role will also be responsible for training, acting as principal contact in the managers absence, and distributing the work of internal and external mail staff when the manager is not present. Responsibilities Receive, sort, and deliver all incoming and intercampus mail. Pick up and process all outgoing mail accurately and in a timely manner. Handle all incorrect or returned mail following department guidelines, keeping supervisor informed. Respond to inquiries from faculty, staff, and students with friendly, solution-oriented customer service at all times, and demonstrating a positive, professional, and respectful demeanor representing Mail Services and the University, keeping supervisor informed as needed. Serve as principal resource and contact, particularly in the absence of the manager, as it relates to all mail services, such as mail safety, best practices, and pricing. Train staff to perform shipping/receiving duties. Maintain training program for both internal and external mail staff. Maintain administrative databases, systems, and procedures by editing data from multiple sources for import. Run established billing reports for internal chargebacks and code invoices for submission. Identify service needs, resolve postal/scanning system issues, document mail route for the most efficient use of time, and recommend proactive solutions as needed to improve work efficiency and cost effectiveness. Assist with running, maintaining and problem solving all mail room equipment, making service requests and following up with service calls. Ensure mail room is properly stocked with all mailing and office supply items as well as mail equipment supplies. Maintain the appearance of the mailroom, keeping the area neat and tidy and ensuring equipment such as dollies, trucks, etc. are maintained in good condition. Seasonally assist manager in the dorm turnover and staging process, including assessing room conditions, submitting work orders, and maintaining documentation for these processes. May assist with dock operations and Facilities department, and performs other duties as assigned.
Working Conditions
This position works on campus in Cambridge, MA. Must be available during Harvard Law School peak times such as holiday breaks, residence hall move-in/move-out dates, start of classes each semester, and commencement. This position is designated with Critical/Essential Status and may be required to report to campus during emergencies or severe weather. May be required to adjust hours according to coverage and the needs of the university.
Physical Requirements
Must be able to lift and/or move up to 75 lbs. May need to operate manual and/or motorized pallet jack. Must be able to move to and from various buildings, ascend/descend multiple staircases, and move between rooms on each floor. Must be able to withstand occasional temperature extremes.
Qualifications Basic Qualifications
Three or more years of related experience. Education beyond high school may count towards experience.
Additional Qualifications and Skills
Previous mail room experience, or years of experience in a proven fast-paced, high-demand position. Ability to oversee and distribute work of team members, as needed, providing updates to supervisor. Proficiency in using a computer. Previous database management a plus. Familiarity with Pitney Bowes mailing systems a plus. Ability to exercise sound judgment in routine and critical situations. Strong communication, time management, and organizational skills. Ability to work both independently and on a team, managing multiple changing priorities with minimal supervision and ensuring mutual respect amongst team members. Customer service skills with a high level of professionalism and confidentiality. Strong attention to detail, reliability, and a service-oriented mindset.
Benefits
Generous paid time off including parental leave Medical, dental, and vision health insurance coverage starting on day one Retirement plans with university contributions Wellbeing and mental health resources Support for families and caregivers Professional development opportunities including tuition assistance and reimbursement Commuter benefits, discounts and campus perks
Learn more about these and additional benefits on our Benefits & Wellbeing Page. EEO/Non-Discrimination Commitment
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvards academic purposes. Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the universitys non-discrimination policy. Harvards equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination. #J-18808-Ljbffr
Mail Services Lead
role at
Harvard Law School . Job Summary
This position performs all aspects and a variety of tasks related to the incoming, outgoing, intercampus mail for Harvard Law School (HLS), including freight deliveries, bulk mailings, publications, private service pickups/deliveries, all within current postal regulations and guidelines. The role will also be responsible for training, acting as principal contact in the managers absence, and distributing the work of internal and external mail staff when the manager is not present. Responsibilities Receive, sort, and deliver all incoming and intercampus mail. Pick up and process all outgoing mail accurately and in a timely manner. Handle all incorrect or returned mail following department guidelines, keeping supervisor informed. Respond to inquiries from faculty, staff, and students with friendly, solution-oriented customer service at all times, and demonstrating a positive, professional, and respectful demeanor representing Mail Services and the University, keeping supervisor informed as needed. Serve as principal resource and contact, particularly in the absence of the manager, as it relates to all mail services, such as mail safety, best practices, and pricing. Train staff to perform shipping/receiving duties. Maintain training program for both internal and external mail staff. Maintain administrative databases, systems, and procedures by editing data from multiple sources for import. Run established billing reports for internal chargebacks and code invoices for submission. Identify service needs, resolve postal/scanning system issues, document mail route for the most efficient use of time, and recommend proactive solutions as needed to improve work efficiency and cost effectiveness. Assist with running, maintaining and problem solving all mail room equipment, making service requests and following up with service calls. Ensure mail room is properly stocked with all mailing and office supply items as well as mail equipment supplies. Maintain the appearance of the mailroom, keeping the area neat and tidy and ensuring equipment such as dollies, trucks, etc. are maintained in good condition. Seasonally assist manager in the dorm turnover and staging process, including assessing room conditions, submitting work orders, and maintaining documentation for these processes. May assist with dock operations and Facilities department, and performs other duties as assigned.
Working Conditions
This position works on campus in Cambridge, MA. Must be available during Harvard Law School peak times such as holiday breaks, residence hall move-in/move-out dates, start of classes each semester, and commencement. This position is designated with Critical/Essential Status and may be required to report to campus during emergencies or severe weather. May be required to adjust hours according to coverage and the needs of the university.
Physical Requirements
Must be able to lift and/or move up to 75 lbs. May need to operate manual and/or motorized pallet jack. Must be able to move to and from various buildings, ascend/descend multiple staircases, and move between rooms on each floor. Must be able to withstand occasional temperature extremes.
Qualifications Basic Qualifications
Three or more years of related experience. Education beyond high school may count towards experience.
Additional Qualifications and Skills
Previous mail room experience, or years of experience in a proven fast-paced, high-demand position. Ability to oversee and distribute work of team members, as needed, providing updates to supervisor. Proficiency in using a computer. Previous database management a plus. Familiarity with Pitney Bowes mailing systems a plus. Ability to exercise sound judgment in routine and critical situations. Strong communication, time management, and organizational skills. Ability to work both independently and on a team, managing multiple changing priorities with minimal supervision and ensuring mutual respect amongst team members. Customer service skills with a high level of professionalism and confidentiality. Strong attention to detail, reliability, and a service-oriented mindset.
Benefits
Generous paid time off including parental leave Medical, dental, and vision health insurance coverage starting on day one Retirement plans with university contributions Wellbeing and mental health resources Support for families and caregivers Professional development opportunities including tuition assistance and reimbursement Commuter benefits, discounts and campus perks
Learn more about these and additional benefits on our Benefits & Wellbeing Page. EEO/Non-Discrimination Commitment
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvards academic purposes. Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the universitys non-discrimination policy. Harvards equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination. #J-18808-Ljbffr