Academy Bank
Overview
The Dispute Resolution Specialist II is responsible for processing EFT investigation claims in a fast-paced work environment. This role will serve as primary contact for all card-related inquiries and research for both internal and external clients. The Dispute Resolution Specialist II must be capable of following limited, conceptual instruction and working independently or in a team to reach goals, as well as be dependable, organized, and comfortable with strict deadlines. Responsibilities
Provide support as it relates to ATM & Card Management for internal and external clients via Chat or Phone. Manage all aspects of EFT investigations from beginning to end. Perform assigned side work duties and meet their required deadline. Assist other staff members with more difficult cases. Assist with training new staff members on side work duties. Protect all client and bank information confidentially and follow all company policies. Understand, communicate, and instill the Company\'s mission, vision, and values (Pillars of Success). Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures. Work at the designated worksite during regular business hours or assigned hours. Other duties as assigned. Qualifications
Capable of following limited, conceptual instruction and work independently or in a team to reach goals. Dependable, organized, and comfortable with strict deadlines. Compensation & Benefits
The Dispute Resolution Specialist II position pays a range of $19.00 to $21.00 per hour, depending on experience. Medical Dental Vision 401(k) plan Company-paid life insurance Short and long-term disability insurance Company-paid vacation, paid leave and holidays Additional Details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Banking
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The Dispute Resolution Specialist II is responsible for processing EFT investigation claims in a fast-paced work environment. This role will serve as primary contact for all card-related inquiries and research for both internal and external clients. The Dispute Resolution Specialist II must be capable of following limited, conceptual instruction and working independently or in a team to reach goals, as well as be dependable, organized, and comfortable with strict deadlines. Responsibilities
Provide support as it relates to ATM & Card Management for internal and external clients via Chat or Phone. Manage all aspects of EFT investigations from beginning to end. Perform assigned side work duties and meet their required deadline. Assist other staff members with more difficult cases. Assist with training new staff members on side work duties. Protect all client and bank information confidentially and follow all company policies. Understand, communicate, and instill the Company\'s mission, vision, and values (Pillars of Success). Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures. Work at the designated worksite during regular business hours or assigned hours. Other duties as assigned. Qualifications
Capable of following limited, conceptual instruction and work independently or in a team to reach goals. Dependable, organized, and comfortable with strict deadlines. Compensation & Benefits
The Dispute Resolution Specialist II position pays a range of $19.00 to $21.00 per hour, depending on experience. Medical Dental Vision 401(k) plan Company-paid life insurance Short and long-term disability insurance Company-paid vacation, paid leave and holidays Additional Details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Banking
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