NYC Mayor's Office of Contract Services
Senior Analyst, Service Desk Operations
NYC Mayor's Office of Contract Services, New York, New York, us, 10261
Overview
Senior Analyst, Service Desk Operations
at
NYC Mayor's Office of Contract Services
(MOCS). The MOCS is a New York City oversight and service agency that manages procurement citywide, from planning and release of agency solicitations to payment of vendors. MOCS aims to ensure that the procurement process remains fair, transparent, efficient and cost-effective. MOCS uses end-to-end technology tools, increases transparency by publication of data and hosting public hearings, and strengthens procurement operations by providing resources to stakeholders. The MOCS Director serves as the City Chief Procurement Officer.
MOCS team members operate in a collaborative, service-oriented environment where flexibility and results are valued. Senior Analysts may conduct all duties relevant to Analysts in their assigned division and demonstrate an advanced level of expertise. Senior Analysts assume increased responsibilities and may train and provide ongoing support to other Analysts. All MOCS Analysts are expected to deliver timely and quality work, participate in ongoing improvement activities, proactively deepen procurement and government operations knowledge, and use modern technology software and hardware to complete daily duties. Senior Analysts collaborate with other team members to implement projects, maintain and/or analyze operational data, and interact with external stakeholders.
Responsibilities
Review, analyze and verify information associated with account requests and various enrollments and filings;
Communicate with stakeholders using platforms such as internal ticketing system, email, phone and screensharing;
Troubleshoot issues by utilizing materials, research, creative thinking and problem-solving skills;
Determine when issues should be referred to peers or other units and/or escalated to managers;
Record user interaction and data in designated customer services platforms, e.g., JIRA;
Propose updates to user resources for systems such as PASSPort and HHS Accelerator;
Identify opportunities for and assist in implementing improvements to processes and protocols;
Draft content for mass or targeted stakeholder communications, as well as websites;
Deliver content to live groups, via brief pre-recorded tutorials or interactive courses;
Develop templates, guides, and special presentations;
Contribute to the design and testing of system modifications;
Assist team members with complex or novel issues;
Co-host team meetings, tracking notes and action items;
Ongoing professional development to strengthen skills and increase knowledge in procurement, technology, government operations, public policy and people and change management;
Understand issues affecting stakeholder groups, including covered city agencies, Minority and Women-owned Business Enterprises (M/WBEs), nonprofits, etc.;
Participate in special projects, as assigned.
Preferred Skills
Demonstrate competency and/or history of consistent quality performance in the listed areas of responsibility;
Strong writing skills;
Meet deadlines and work independently while paying close attention to details;
Establish relationships quickly and maximize positive team dynamics;
Succinctly and effectively communicate verbally and in writing;
Distill complex material, present information and make actionable recommendations;
Accurately and consistently document data on stakeholder experience and escalate critical issues;
Analyze data and summarize research to support ongoing improvement in operations and service;
Educate stakeholders about various procurement and government operations topics and engage and support stakeholders through all phases of procurement and change.
How to apply External applicants, please go to www.nyc.gov/careers/search and search for Job ID #715250.
Current City Employees may apply via Employee Self Service (ESS): http://cityshare.nycnet/ess. Click on Recruiting Activities/Careers and search for Job ID #715250.
Minimum Qualifications
Do you have a baccalaureate degree from an accredited college or university?
Do you have an associate degree from an accredited college or university along with two (2) years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities?
Do you have a four-year high school diploma, or its educational equivalent approved by a state's Department of Education or a recognized accrediting organization along with four (4) years of experience as described in question 2 above?
Do you have a satisfactory combination of education and/or experience equivalent to that described in questions 1, 2, and/or 3 above?
Additional Information Salary: $69,000.00 – $73,000.00
Work location: 255 Greenwich Street, 9th floor, New York, NY 10007
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination. Veterans and service members are strongly encouraged to apply. Special accommodations are provided to applicants with disabilities. Please contact MOCS Disability Service Facilitator at disabilityaffairs@mocs.nyc.gov or 212-298-0800 to request an accommodation.
Residency requirement: NYC residency is generally required within 90 days of appointment. Some City Employees in certain titles may reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. Please discuss with the agency representative at the time of interview.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Government Administration
#J-18808-Ljbffr
at
NYC Mayor's Office of Contract Services
(MOCS). The MOCS is a New York City oversight and service agency that manages procurement citywide, from planning and release of agency solicitations to payment of vendors. MOCS aims to ensure that the procurement process remains fair, transparent, efficient and cost-effective. MOCS uses end-to-end technology tools, increases transparency by publication of data and hosting public hearings, and strengthens procurement operations by providing resources to stakeholders. The MOCS Director serves as the City Chief Procurement Officer.
MOCS team members operate in a collaborative, service-oriented environment where flexibility and results are valued. Senior Analysts may conduct all duties relevant to Analysts in their assigned division and demonstrate an advanced level of expertise. Senior Analysts assume increased responsibilities and may train and provide ongoing support to other Analysts. All MOCS Analysts are expected to deliver timely and quality work, participate in ongoing improvement activities, proactively deepen procurement and government operations knowledge, and use modern technology software and hardware to complete daily duties. Senior Analysts collaborate with other team members to implement projects, maintain and/or analyze operational data, and interact with external stakeholders.
Responsibilities
Review, analyze and verify information associated with account requests and various enrollments and filings;
Communicate with stakeholders using platforms such as internal ticketing system, email, phone and screensharing;
Troubleshoot issues by utilizing materials, research, creative thinking and problem-solving skills;
Determine when issues should be referred to peers or other units and/or escalated to managers;
Record user interaction and data in designated customer services platforms, e.g., JIRA;
Propose updates to user resources for systems such as PASSPort and HHS Accelerator;
Identify opportunities for and assist in implementing improvements to processes and protocols;
Draft content for mass or targeted stakeholder communications, as well as websites;
Deliver content to live groups, via brief pre-recorded tutorials or interactive courses;
Develop templates, guides, and special presentations;
Contribute to the design and testing of system modifications;
Assist team members with complex or novel issues;
Co-host team meetings, tracking notes and action items;
Ongoing professional development to strengthen skills and increase knowledge in procurement, technology, government operations, public policy and people and change management;
Understand issues affecting stakeholder groups, including covered city agencies, Minority and Women-owned Business Enterprises (M/WBEs), nonprofits, etc.;
Participate in special projects, as assigned.
Preferred Skills
Demonstrate competency and/or history of consistent quality performance in the listed areas of responsibility;
Strong writing skills;
Meet deadlines and work independently while paying close attention to details;
Establish relationships quickly and maximize positive team dynamics;
Succinctly and effectively communicate verbally and in writing;
Distill complex material, present information and make actionable recommendations;
Accurately and consistently document data on stakeholder experience and escalate critical issues;
Analyze data and summarize research to support ongoing improvement in operations and service;
Educate stakeholders about various procurement and government operations topics and engage and support stakeholders through all phases of procurement and change.
How to apply External applicants, please go to www.nyc.gov/careers/search and search for Job ID #715250.
Current City Employees may apply via Employee Self Service (ESS): http://cityshare.nycnet/ess. Click on Recruiting Activities/Careers and search for Job ID #715250.
Minimum Qualifications
Do you have a baccalaureate degree from an accredited college or university?
Do you have an associate degree from an accredited college or university along with two (2) years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities?
Do you have a four-year high school diploma, or its educational equivalent approved by a state's Department of Education or a recognized accrediting organization along with four (4) years of experience as described in question 2 above?
Do you have a satisfactory combination of education and/or experience equivalent to that described in questions 1, 2, and/or 3 above?
Additional Information Salary: $69,000.00 – $73,000.00
Work location: 255 Greenwich Street, 9th floor, New York, NY 10007
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination. Veterans and service members are strongly encouraged to apply. Special accommodations are provided to applicants with disabilities. Please contact MOCS Disability Service Facilitator at disabilityaffairs@mocs.nyc.gov or 212-298-0800 to request an accommodation.
Residency requirement: NYC residency is generally required within 90 days of appointment. Some City Employees in certain titles may reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. Please discuss with the agency representative at the time of interview.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Government Administration
#J-18808-Ljbffr