Missouri Staffing
Service Process Coordinator
The Service Process Coordinator is an entry-level position responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Service Process Coordinator serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. Responsibilities: Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed Support expansive and diverse array of products and services Assist with ongoing Lean and process improvement projects Interact with internal departments and external clients to resolve issues and concerns Monitor "In process," work to meet business and quality standards Resolve complex problems based on best practice/precedence, escalating as needed Assist in making decisions within established procedures that balance the needs of the employee, company, and customer Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 2-4 years of relevant experience Proficient in Microsoft Office Ability to work unsupervised and apply problem solve capabilities Demonstrated analytical skills and mathematical knowledge Ability to adapt to new technology quickly and seamlessly Consistently demonstrates clear and concise written and verbal communication skills Education: High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Job Grade: C05 Location: O'Fallon, MO Schedule: Monday through Friday, 8:30am to 5:00pm 100% ON-SITE This is a non-phone position. Follow established procedures to complete daily assignments and resolve problems that require in-depth investigation or research Ensure accurate and timely processing of financial processing Interact with internal departments and external clients to resolve issues and concerns Provide team assistance, including serving as subject matter expert Communicate pertinent information to managers and support activities that help mitigate organizational loss or impact, as needed Assists with the training of new hires or team members Job Family Group: Operations - Core Job Family: Processor Time Type: Full time Primary Location: Ofallon Missouri United States Primary Location Full Time Salary Range: $50,900.00 - $66,400.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
The Service Process Coordinator is an entry-level position responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Service Process Coordinator serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. Responsibilities: Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed Support expansive and diverse array of products and services Assist with ongoing Lean and process improvement projects Interact with internal departments and external clients to resolve issues and concerns Monitor "In process," work to meet business and quality standards Resolve complex problems based on best practice/precedence, escalating as needed Assist in making decisions within established procedures that balance the needs of the employee, company, and customer Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 2-4 years of relevant experience Proficient in Microsoft Office Ability to work unsupervised and apply problem solve capabilities Demonstrated analytical skills and mathematical knowledge Ability to adapt to new technology quickly and seamlessly Consistently demonstrates clear and concise written and verbal communication skills Education: High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Job Grade: C05 Location: O'Fallon, MO Schedule: Monday through Friday, 8:30am to 5:00pm 100% ON-SITE This is a non-phone position. Follow established procedures to complete daily assignments and resolve problems that require in-depth investigation or research Ensure accurate and timely processing of financial processing Interact with internal departments and external clients to resolve issues and concerns Provide team assistance, including serving as subject matter expert Communicate pertinent information to managers and support activities that help mitigate organizational loss or impact, as needed Assists with the training of new hires or team members Job Family Group: Operations - Core Job Family: Processor Time Type: Full time Primary Location: Ofallon Missouri United States Primary Location Full Time Salary Range: $50,900.00 - $66,400.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.