Cadillac / GM
Overview
Description Work Arrangement: Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Austin, TX, Warren, MI, or Sunnyvale, CA, three times per week. The Role: We are seeking an experienced Staff Software Engineer to join our Contact Center Development team. This Software Engineer will design and oversee the implementation of our enterprise-wide Salesforce Messaging capabilities to continue to drive digital first solutions. You will define the architecture for embedded service, multi-channel engagement (Web, In-App, SMS, Apple Messages for business), intelligent routing, Einstein Bots, and more, ensuring robust, scalable, and forward-looking solutions within our Service Cloud ecosystem. What You ll Do : Architect end-to-end Salesforce Messaging solutions, defining the technical structure for embedded service deployments, various communication channels, Omni-Channel routing, skills management, Einstein Bots, and related components. Develop and maintain the overall technical architecture and roadmap for Salesforce Messaging features, ensuring alignment with broader platform strategy and business goals. Provide expert technical leadership and direction to development teams and managers on design patterns, configuration best practices, limitations, and advanced implementation techniques for Messaging. Design robust and scalable solutions for complex requirements involving Flows, permissions, personas, and potential integrations related to messaging. Establish and govern technical standards, best practices, and design patterns specifically for the Salesforce Messaging implementation. Ensure solutions adhere to Salesforce governor limits and optimize for performance, scalability, security, and maintainability. Create comprehensive technical design documentation, including solution blueprints, data models, integration points, and sequence diagrams. Evaluate emerging Salesforce technologies and third-party applications, providing recommendations for adoption. Collaborate closely with business stakeholders, Product Owners, Enterprise Architects, and other Solution Architects to align technical solutions with business requirements. Oversee the technical integrity of Messaging solutions through the development lifecycle, including deployment and release phases. Serve as the ultimate subject matter expert for Salesforce Messaging architecture and capabilities within GM.
Required Qualifications : Bachelors degree in Computer Science, Software Engineering, Information Technology, or a related field, or significant equivalent experience. 7+ years of experience within the Salesforce ecosystem, with at least 3+ years in a Salesforce Architect or comparable technical leadership role. Deep, demonstrable expertise in Salesforce Service Cloud and the Salesforce Messaging/Digital Engagement suite (Chat, Omni-Channel, Einstein Bots, Flow, configuration of various channels). Proven track record of designing scalable, secure, and high-performance solutions on the Salesforce platform, particularly for large enterprises. Strong understanding of Salesforce architectural principles, platform limitations, governor limits, and integration patterns. Experience designing complex automation using Salesforce Flow and understanding its implications within a large instance. Expertise in Salesforce security models, data structures, and sharing mechanisms (permissions, profiles, roles, personas). Excellent analytical, problem-solving, and technical documentation skills. Ability to effectively communicate complex technical concepts to diverse audiences (technical teams, business stakeholders, leadership). Salesforce Certified Application Architect and/or System Architect. Salesforce Certified Service Cloud Consultant. Familiarity with specific GM tools (e.g., Jira, GitHub, Copado).
Preferred Qualifications : Experience architecting solutions involving channels like SMS (Digital Engagement), Apple Messages for Business, or WhatsApp. Experience designing solutions leveraging Einstein AI features beyond basic Bots and/or implementing Agentforce solutions. Proven experience with agile software development lifecycle and DevOps principles and tools like Copado. Experience architecting solutions within highly complex Salesforce environments.
Compensation and Other Details : This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. A company vehicle will be provided for this role with successful completion of a Motor Vehicle Report review. GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. Compensation: The salary range for this role is 195,000 to 298,800. The actual base salary will vary based on factors relevant to the position.
About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion. We invite you to join us in making the world safer, more sustainable, and more equitable for all. EEO and Accommodations : General Motors is an equal opportunity employer. All employment decisions are made without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, veteran status, or any other protected status in accordance with federal, state and local laws. If you require accommodations during the application process, please contact Careers at GM. #J-18808-Ljbffr
Description Work Arrangement: Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Austin, TX, Warren, MI, or Sunnyvale, CA, three times per week. The Role: We are seeking an experienced Staff Software Engineer to join our Contact Center Development team. This Software Engineer will design and oversee the implementation of our enterprise-wide Salesforce Messaging capabilities to continue to drive digital first solutions. You will define the architecture for embedded service, multi-channel engagement (Web, In-App, SMS, Apple Messages for business), intelligent routing, Einstein Bots, and more, ensuring robust, scalable, and forward-looking solutions within our Service Cloud ecosystem. What You ll Do : Architect end-to-end Salesforce Messaging solutions, defining the technical structure for embedded service deployments, various communication channels, Omni-Channel routing, skills management, Einstein Bots, and related components. Develop and maintain the overall technical architecture and roadmap for Salesforce Messaging features, ensuring alignment with broader platform strategy and business goals. Provide expert technical leadership and direction to development teams and managers on design patterns, configuration best practices, limitations, and advanced implementation techniques for Messaging. Design robust and scalable solutions for complex requirements involving Flows, permissions, personas, and potential integrations related to messaging. Establish and govern technical standards, best practices, and design patterns specifically for the Salesforce Messaging implementation. Ensure solutions adhere to Salesforce governor limits and optimize for performance, scalability, security, and maintainability. Create comprehensive technical design documentation, including solution blueprints, data models, integration points, and sequence diagrams. Evaluate emerging Salesforce technologies and third-party applications, providing recommendations for adoption. Collaborate closely with business stakeholders, Product Owners, Enterprise Architects, and other Solution Architects to align technical solutions with business requirements. Oversee the technical integrity of Messaging solutions through the development lifecycle, including deployment and release phases. Serve as the ultimate subject matter expert for Salesforce Messaging architecture and capabilities within GM.
Required Qualifications : Bachelors degree in Computer Science, Software Engineering, Information Technology, or a related field, or significant equivalent experience. 7+ years of experience within the Salesforce ecosystem, with at least 3+ years in a Salesforce Architect or comparable technical leadership role. Deep, demonstrable expertise in Salesforce Service Cloud and the Salesforce Messaging/Digital Engagement suite (Chat, Omni-Channel, Einstein Bots, Flow, configuration of various channels). Proven track record of designing scalable, secure, and high-performance solutions on the Salesforce platform, particularly for large enterprises. Strong understanding of Salesforce architectural principles, platform limitations, governor limits, and integration patterns. Experience designing complex automation using Salesforce Flow and understanding its implications within a large instance. Expertise in Salesforce security models, data structures, and sharing mechanisms (permissions, profiles, roles, personas). Excellent analytical, problem-solving, and technical documentation skills. Ability to effectively communicate complex technical concepts to diverse audiences (technical teams, business stakeholders, leadership). Salesforce Certified Application Architect and/or System Architect. Salesforce Certified Service Cloud Consultant. Familiarity with specific GM tools (e.g., Jira, GitHub, Copado).
Preferred Qualifications : Experience architecting solutions involving channels like SMS (Digital Engagement), Apple Messages for Business, or WhatsApp. Experience designing solutions leveraging Einstein AI features beyond basic Bots and/or implementing Agentforce solutions. Proven experience with agile software development lifecycle and DevOps principles and tools like Copado. Experience architecting solutions within highly complex Salesforce environments.
Compensation and Other Details : This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. A company vehicle will be provided for this role with successful completion of a Motor Vehicle Report review. GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. Compensation: The salary range for this role is 195,000 to 298,800. The actual base salary will vary based on factors relevant to the position.
About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion. We invite you to join us in making the world safer, more sustainable, and more equitable for all. EEO and Accommodations : General Motors is an equal opportunity employer. All employment decisions are made without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, veteran status, or any other protected status in accordance with federal, state and local laws. If you require accommodations during the application process, please contact Careers at GM. #J-18808-Ljbffr