Ice Services
Trade Operations & Market Supervision Analyst
Ice Services, Atlanta, Georgia, United States, 30383
Trade Operations & Market Supervision Analyst
Join to apply for the
Trade Operations & Market Supervision Analyst
role at
ICE Trade Operations & Market Supervision Analyst
5 days ago Be among the first 25 applicants Join to apply for the
Trade Operations & Market Supervision Analyst
role at
ICE Get AI-powered advice on this job and more exclusive features. Job Purpose
ICE Operations offers market knowledge, technical expertise, customer service, and innovative tools to support our global functions. Systems, Network, and Trading Operations, Internal IT Support, Information Security, Client Services, and Data Centers all enable our business to run smoothly, securely, and efficiently. Overview
Job Purpose
ICE Operations offers market knowledge, technical expertise, customer service, and innovative tools to support our global functions. Systems, Network, and Trading Operations, Internal IT Support, Information Security, Client Services, and Data Centers all enable our business to run smoothly, securely, and efficiently.
ICE Trade Operations is part of a support organization that is responsible for the daily operations of multiple industry leading derivatives exchanges. The team provides first-line support for customers who use our proprietary trading systems and conduct real time trade surveillance of our futures markets. As the primary touchpoint for customers, we ensure they can quickly and efficiently support the trades and operations essential to their business.
Responsibilities
The Trade Operations Analyst is the front line for our trading platform customers. The Trade Operations Analyst is well-versed in our products, markets, and operations, and is pivotal to ICEs commitment to strong customer service, integrity, and transparency in the financial marketplaces.
Typical Responsibilities Include
Conduct real-time surveillance of electronic trading activity in ICE Futures products Provide training on the ICE website, trading platform functionality, and specific trading information for OTC and futures markets Provide quick responsiveness to customers, offering functionality support and troubleshooting to resolve issues Support both new and existing companies in efficient use of our proprietary systems, resolving issues, problem-solving, and training Monitor the health and usage of our systems, escalating recurring or high-priority issues Produce operational reports to provide metrics and tracking of queries
Knowledge And Experience
College degree or equivalent work experience in a customer-focused environment Knowledge of commodity markets, financial trading, or equity brokerage business; exposure to futures markets a plus Outstanding problem-solving and analytical skills, attention to detail, and ability to multitask Strong communication skills with demonstrated interpersonal skills Team player, with commitment to service to our customers and their needs Working knowledge of at least one of Salesforce, ServiceNow, MS Office Seniority level
Seniority level
Not Applicable Employment type
Employment type
Full-time Job function
Job function
Marketing and Sales Referrals increase your chances of interviewing at ICE by 2x Analyst, Strategic Business Development (Corporate Strategy and M&A)
Business Analyst/Product Analyst with Risk Management
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Join to apply for the
Trade Operations & Market Supervision Analyst
role at
ICE Trade Operations & Market Supervision Analyst
5 days ago Be among the first 25 applicants Join to apply for the
Trade Operations & Market Supervision Analyst
role at
ICE Get AI-powered advice on this job and more exclusive features. Job Purpose
ICE Operations offers market knowledge, technical expertise, customer service, and innovative tools to support our global functions. Systems, Network, and Trading Operations, Internal IT Support, Information Security, Client Services, and Data Centers all enable our business to run smoothly, securely, and efficiently. Overview
Job Purpose
ICE Operations offers market knowledge, technical expertise, customer service, and innovative tools to support our global functions. Systems, Network, and Trading Operations, Internal IT Support, Information Security, Client Services, and Data Centers all enable our business to run smoothly, securely, and efficiently.
ICE Trade Operations is part of a support organization that is responsible for the daily operations of multiple industry leading derivatives exchanges. The team provides first-line support for customers who use our proprietary trading systems and conduct real time trade surveillance of our futures markets. As the primary touchpoint for customers, we ensure they can quickly and efficiently support the trades and operations essential to their business.
Responsibilities
The Trade Operations Analyst is the front line for our trading platform customers. The Trade Operations Analyst is well-versed in our products, markets, and operations, and is pivotal to ICEs commitment to strong customer service, integrity, and transparency in the financial marketplaces.
Typical Responsibilities Include
Conduct real-time surveillance of electronic trading activity in ICE Futures products Provide training on the ICE website, trading platform functionality, and specific trading information for OTC and futures markets Provide quick responsiveness to customers, offering functionality support and troubleshooting to resolve issues Support both new and existing companies in efficient use of our proprietary systems, resolving issues, problem-solving, and training Monitor the health and usage of our systems, escalating recurring or high-priority issues Produce operational reports to provide metrics and tracking of queries
Knowledge And Experience
College degree or equivalent work experience in a customer-focused environment Knowledge of commodity markets, financial trading, or equity brokerage business; exposure to futures markets a plus Outstanding problem-solving and analytical skills, attention to detail, and ability to multitask Strong communication skills with demonstrated interpersonal skills Team player, with commitment to service to our customers and their needs Working knowledge of at least one of Salesforce, ServiceNow, MS Office Seniority level
Seniority level
Not Applicable Employment type
Employment type
Full-time Job function
Job function
Marketing and Sales Referrals increase your chances of interviewing at ICE by 2x Analyst, Strategic Business Development (Corporate Strategy and M&A)
Business Analyst/Product Analyst with Risk Management
Jr. Analyst - Business Forecasting & Planning
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Atlanta, GA $110,000.00-$130,000.00 2 weeks ago Marketing Analyst -Pricing Strategy and Analytics
Digital Ad Sales Business Analyst (contract)
Atlanta, GA $57,810.00-$86,715.00 4 days ago Atlanta, GA $60,000.00-$70,000.00 1 month ago Analyst, Strategic Consulting and Research
Atlanta, GA $48,000.00-$52,000.00 1 week ago Principal Sales Operations Analyst - Mid Market Sales
Atlanta, GA $68,130.00-$134,550.00 2 weeks ago Atlanta, GA $75,000.00-$100,000.00 3 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr