Meetings Incentives
Registration Specialist, Attendee Experience (Pharma Congress Experience Require
Meetings Incentives, Nashville, Tennessee, United States, 37247
Specialist, Attendee Registration (Pharma Congress Experience Required)
Job Category
:
Event Management Services Requisition Number
:
SPECI001346 Apply now Posted : July 25, 2025 Full-Time Remote Locations
Showing 1 location RMT IN Hamilton Remote Address Remote, IN 46037, USA
RMT IN Hamilton Remote Address Remote, IN 46037, USA
RMT Ohio Remote Address Remote, OH 44023, USA
RMT Ohio Remote Address Remote, OH 44023, USA
RMT Alabama Remote Address Remote, AL 36101, USA
RMT Alabama Remote Address Remote, AL 36101, USA
RMT Missouri Remote Address Remote, MO 65101, USA
RMT Missouri Remote Address Remote, MO 65101, USA
RMT Texas Remote Address Remote, TX 73301, USA
RMT Texas Remote Address Remote, TX 73301, USA
RMT Wisconsin Remote Address Remote, WI 53701, USA
RMT Wisconsin Remote Address Remote, WI 53701, USA
The Specialist, Attendee Experience (Pharma Congress Experience Required) will work closely with the Event Experience Manager to understand the program goals and objectives and lead registration to all assigned programs. The Specialist focuses on attendee management, reporting and client needs outlined by the Event Experience Manager and can work independently. The Specialist works effectively and efficiently with the internal support teams and external clients and complies with the corporate and/or pharmaceutical guidelines. *Pharma Congress experience is required for this role. What you will do here: Follow and build client SOPs as required Qualify attendee information Manage hotel accommodations and changes Maintain meeting database with continual updates/changes Provide reportable information for your meetings in a timely manner Manage all attendee communication. Examples include event invitations, reminders, travel letters, communication emails, and surveys Provide quality control processes.Examples include GroundManifest vs. A/DManifest,HotelRooming List vs. M&IW Rooming List, M&IW Rooming List vs. A/D Manifest, HCP reporting clean up Provide onsite preparation assistance. These services would include, but are not limited to badge layout/production, onsite sign in sheets, onsite reports, registration packet preparation/production, onsite supply preparation/shipment Technical Support and/or Digital Production on virtual events Research 3rd Party Vendor options and information (dine around grids, gifts/materials, etc.) Work on complex programs with numerous participant types, complicated web builds, and extensive reporting Handle issues and challenges onsite and overcoming them by thinking outside the box Ability to handle a wide range of program types (NSMs, VIP programs, Pharma, etc.) Act as a lead on limited-service events, including the financial process (budget reconciliation, invoicing, and close-out) Travel and act as lead Program Managerand Coordinatorfor meetings that allow onlyoneM&IW staff person onsite(i.e.,handle meetingroom set-up, A/V,ground, F&B) Use and develop event registration sites outside of Cvent Understand, develop, and design mobile event apps, including how to provide customer assistance on the download and use of the app Clearly and effectively communicate to each vendor the requirements and specifications needed, negotiate cost savings, and manage payment/reconciliation process Initiate, plan, execute, control, and close out attendee registration projects Manage meeting profiles and statuses in event software Create and manage client and internal timelines Who you will work with: Reporting to a Manager or Director, Attendee Experience, Event Management Services Internal team members from multiple departments External clients and key stakeholders
What we expect: Details of these areas are shared during interviews and monthly reviews: Interpersonal Skillset
What you will bring: College degree or equivalent experience Minimum 4+ years of experience in the meetings industry Proven excellent oral and written communication skills in both internal and client-facing environments Demonstrated track record of successfully managing multiple projects simultaneously Extensive knowledge of Cvent: room shares, event payments and discount codes, Cvent OnArrival, sessions, Event in a Box Knowledge of virtual and hybrid event options Proficient in Microsoft Office systems (Outlook, Excel, OneNote, Word, and Power Point)
Including mail merges, agenda creation, tables, etc. in Word Including advanced knowledge of excel (Concatenate, Vlookup, SumProducts, Conditional Formatting, CountIF, etc.)
What we provide: Health, Dental, Vision and Life Insurance options 401K plan Paid holidays Accrued personal time off for vacation and sick leave Laptop, additional monitor, and mobile phone Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee Who we are: M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows. Those services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics. Our consulting and enterprise services include Technology Implementation and Administration, Meeting Policy, Process and Optimization, Third-party Governance, Executive Dashboards and Analytics, and Sustainability Best Practices and Tracking. GLOBAL HEADQUARTERS: 10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone +1 262-835-3553 www.meetings-incentives.com M&IW associates located throughout the US, UK, Latin America and Asia Pacific Regions Qualifications
Skills
Behaviors
: Motivations
: Education
Experience
Licenses & Certifications
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr
Job Category
:
Event Management Services Requisition Number
:
SPECI001346 Apply now Posted : July 25, 2025 Full-Time Remote Locations
Showing 1 location RMT IN Hamilton Remote Address Remote, IN 46037, USA
RMT IN Hamilton Remote Address Remote, IN 46037, USA
RMT Ohio Remote Address Remote, OH 44023, USA
RMT Ohio Remote Address Remote, OH 44023, USA
RMT Alabama Remote Address Remote, AL 36101, USA
RMT Alabama Remote Address Remote, AL 36101, USA
RMT Missouri Remote Address Remote, MO 65101, USA
RMT Missouri Remote Address Remote, MO 65101, USA
RMT Texas Remote Address Remote, TX 73301, USA
RMT Texas Remote Address Remote, TX 73301, USA
RMT Wisconsin Remote Address Remote, WI 53701, USA
RMT Wisconsin Remote Address Remote, WI 53701, USA
The Specialist, Attendee Experience (Pharma Congress Experience Required) will work closely with the Event Experience Manager to understand the program goals and objectives and lead registration to all assigned programs. The Specialist focuses on attendee management, reporting and client needs outlined by the Event Experience Manager and can work independently. The Specialist works effectively and efficiently with the internal support teams and external clients and complies with the corporate and/or pharmaceutical guidelines. *Pharma Congress experience is required for this role. What you will do here: Follow and build client SOPs as required Qualify attendee information Manage hotel accommodations and changes Maintain meeting database with continual updates/changes Provide reportable information for your meetings in a timely manner Manage all attendee communication. Examples include event invitations, reminders, travel letters, communication emails, and surveys Provide quality control processes.Examples include GroundManifest vs. A/DManifest,HotelRooming List vs. M&IW Rooming List, M&IW Rooming List vs. A/D Manifest, HCP reporting clean up Provide onsite preparation assistance. These services would include, but are not limited to badge layout/production, onsite sign in sheets, onsite reports, registration packet preparation/production, onsite supply preparation/shipment Technical Support and/or Digital Production on virtual events Research 3rd Party Vendor options and information (dine around grids, gifts/materials, etc.) Work on complex programs with numerous participant types, complicated web builds, and extensive reporting Handle issues and challenges onsite and overcoming them by thinking outside the box Ability to handle a wide range of program types (NSMs, VIP programs, Pharma, etc.) Act as a lead on limited-service events, including the financial process (budget reconciliation, invoicing, and close-out) Travel and act as lead Program Managerand Coordinatorfor meetings that allow onlyoneM&IW staff person onsite(i.e.,handle meetingroom set-up, A/V,ground, F&B) Use and develop event registration sites outside of Cvent Understand, develop, and design mobile event apps, including how to provide customer assistance on the download and use of the app Clearly and effectively communicate to each vendor the requirements and specifications needed, negotiate cost savings, and manage payment/reconciliation process Initiate, plan, execute, control, and close out attendee registration projects Manage meeting profiles and statuses in event software Create and manage client and internal timelines Who you will work with: Reporting to a Manager or Director, Attendee Experience, Event Management Services Internal team members from multiple departments External clients and key stakeholders
What we expect: Details of these areas are shared during interviews and monthly reviews: Interpersonal Skillset
What you will bring: College degree or equivalent experience Minimum 4+ years of experience in the meetings industry Proven excellent oral and written communication skills in both internal and client-facing environments Demonstrated track record of successfully managing multiple projects simultaneously Extensive knowledge of Cvent: room shares, event payments and discount codes, Cvent OnArrival, sessions, Event in a Box Knowledge of virtual and hybrid event options Proficient in Microsoft Office systems (Outlook, Excel, OneNote, Word, and Power Point)
Including mail merges, agenda creation, tables, etc. in Word Including advanced knowledge of excel (Concatenate, Vlookup, SumProducts, Conditional Formatting, CountIF, etc.)
What we provide: Health, Dental, Vision and Life Insurance options 401K plan Paid holidays Accrued personal time off for vacation and sick leave Laptop, additional monitor, and mobile phone Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee Who we are: M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows. Those services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics. Our consulting and enterprise services include Technology Implementation and Administration, Meeting Policy, Process and Optimization, Third-party Governance, Executive Dashboards and Analytics, and Sustainability Best Practices and Tracking. GLOBAL HEADQUARTERS: 10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone +1 262-835-3553 www.meetings-incentives.com M&IW associates located throughout the US, UK, Latin America and Asia Pacific Regions Qualifications
Skills
Behaviors
: Motivations
: Education
Experience
Licenses & Certifications
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr