Decagon
Join to apply for the
Senior Agent Product Manager, Strategic
role at
Decagon Join to apply for the
Senior Agent Product Manager, Strategic
role at
Decagon This range is provided by Decagon. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$240,000.00/yr - $285,000.00/yr About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.
Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
Were an in-office company, driven by a shared commitment to excellence and velocity. Our values customers are everything ,
relentless momentum ,
winners mindset , and
stronger together shape how we work and grow as a team.
About The Team
Over the past few years, development of LLMs has evolved at a rapid pace. Its not enough for our customers to just set it and forget it when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle.
The Agent Product Management team drives this journey as Decagons in-house experts on building, deploying, and scaling AI agents. Agent PMs work directly with customers to bring their AI agents to life, and then grow each Agent into a core part of each companys businesses. As one of our early APMs, you will deploy our technology into some of the worlds most influential businesses, driving real world business impact as one part Product Manager, one part AI expert.
The APM owns each step in the AI Agent build lifecycle. This can include:
Collaborating with engineering to design a new product feature Writing and testing prompt logic for a specific customer use case Working with a customers executive team to define their AI roadmap
Youll partner closely with every team at Decagon: Go-To-Market, Design, Engineering, and across our leadership team. You will own and drive your customer builds and help shape the overall product roadmap by being the voice of the customer.
About The Role
Were looking for a Strategic APM that thrives in a highly autonomous environment. Youre product-minded, scrappy, can drive highly complex projects across cross-functional teams, and are comfortable building relationships with some of the largest brands in the world.
Given their size, these strategic accounts often present the challenge of complexity, requiring the navigation of customer stakeholders across org charts. A successful Strat APM will be able to navigate this complexity seamlessly and develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders).
APMs at Decagon own their own portfolio of agents from end-to-end and are trusted to make real impact. Youll have the opportunity to dive deep into complex business problems, build elegant solutions and then scale them out to millions users, all while being part of the founding Strat APM team. This role is ideal for future founders, general managers, and business unit leaders.
In this role, you will
Build, Design and optimize Enterprise-quality AI agents in collaboration with Decagons most strategic customers understanding their workflows, pain points, and goals. Embed deeply within strategic customers to understand their business challenges and serve as a strategic advisor to their AI roadmap Run tight feedback loops into Engineering influence feature development based on real customer needs. Represent Decagon externally working closely with customers and prospects, participating in key deployments. Collaborate closely with Decagons C-suite and other executives to continue building the playbook for strategic logos for Decagon
Your background looks something like this
Have 8+ years of relevant experience. This includes but is not limited to: Senior manager or equivalent at a top-tier consulting or other professional services firm Partner at an investing firm Senior product leader or group product manager Deep technical acumen able to understand and shape AI agent designs. Strong communication and relationship-building skills. Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better
A Computer Science, Engineering, or Math degree or equivalent technical experience. An MBA
Benefits
Medical, dental, and vision benefits Take what you need vacation policy Daily lunches, dinners and snacks in the office to keep you at your best
Compensation
$240K $285K + Offers Equity
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Product Management and Marketing Industries
Software Development Referrals increase your chances of interviewing at Decagon by 2x Sign in to set job alerts for Senior Product Manager roles.
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Senior Agent Product Manager, Strategic
role at
Decagon Join to apply for the
Senior Agent Product Manager, Strategic
role at
Decagon This range is provided by Decagon. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$240,000.00/yr - $285,000.00/yr About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.
Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
Were an in-office company, driven by a shared commitment to excellence and velocity. Our values customers are everything ,
relentless momentum ,
winners mindset , and
stronger together shape how we work and grow as a team.
About The Team
Over the past few years, development of LLMs has evolved at a rapid pace. Its not enough for our customers to just set it and forget it when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle.
The Agent Product Management team drives this journey as Decagons in-house experts on building, deploying, and scaling AI agents. Agent PMs work directly with customers to bring their AI agents to life, and then grow each Agent into a core part of each companys businesses. As one of our early APMs, you will deploy our technology into some of the worlds most influential businesses, driving real world business impact as one part Product Manager, one part AI expert.
The APM owns each step in the AI Agent build lifecycle. This can include:
Collaborating with engineering to design a new product feature Writing and testing prompt logic for a specific customer use case Working with a customers executive team to define their AI roadmap
Youll partner closely with every team at Decagon: Go-To-Market, Design, Engineering, and across our leadership team. You will own and drive your customer builds and help shape the overall product roadmap by being the voice of the customer.
About The Role
Were looking for a Strategic APM that thrives in a highly autonomous environment. Youre product-minded, scrappy, can drive highly complex projects across cross-functional teams, and are comfortable building relationships with some of the largest brands in the world.
Given their size, these strategic accounts often present the challenge of complexity, requiring the navigation of customer stakeholders across org charts. A successful Strat APM will be able to navigate this complexity seamlessly and develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders).
APMs at Decagon own their own portfolio of agents from end-to-end and are trusted to make real impact. Youll have the opportunity to dive deep into complex business problems, build elegant solutions and then scale them out to millions users, all while being part of the founding Strat APM team. This role is ideal for future founders, general managers, and business unit leaders.
In this role, you will
Build, Design and optimize Enterprise-quality AI agents in collaboration with Decagons most strategic customers understanding their workflows, pain points, and goals. Embed deeply within strategic customers to understand their business challenges and serve as a strategic advisor to their AI roadmap Run tight feedback loops into Engineering influence feature development based on real customer needs. Represent Decagon externally working closely with customers and prospects, participating in key deployments. Collaborate closely with Decagons C-suite and other executives to continue building the playbook for strategic logos for Decagon
Your background looks something like this
Have 8+ years of relevant experience. This includes but is not limited to: Senior manager or equivalent at a top-tier consulting or other professional services firm Partner at an investing firm Senior product leader or group product manager Deep technical acumen able to understand and shape AI agent designs. Strong communication and relationship-building skills. Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better
A Computer Science, Engineering, or Math degree or equivalent technical experience. An MBA
Benefits
Medical, dental, and vision benefits Take what you need vacation policy Daily lunches, dinners and snacks in the office to keep you at your best
Compensation
$240K $285K + Offers Equity
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Product Management and Marketing Industries
Software Development Referrals increase your chances of interviewing at Decagon by 2x Sign in to set job alerts for Senior Product Manager roles.
New York, NY $175,000.00-$270,000.00 3 weeks ago New York, NY $177,700.00-$300,000.00 4 days ago Director, Product Management - Core Product
New York, NY $180,000.00-$210,000.00 2 weeks ago Group Product Manager, Member Experience
New York, NY $180,000.00-$240,000.00 6 days ago Sr Product Manager - Finance (100% Remote)
New York, NY $150,000.00-$200,000.00 2 days ago Product Management Manager, Tabletop & Gift
New York, NY $62,500.00-$100,000.00 3 days ago New York, NY $160,000.00-$220,000.00 2 weeks ago Associate Director/Director - Product Owner (Pharma)
New York, NY $227,000.00-$320,000.00 1 day ago New York, NY $65,000.00-$129,225.00 1 week ago New York, NY $152,000.00-$230,000.00 4 hours ago New York, NY $165,000.00-$288,750.00 2 weeks ago Product Lead, Global Partnerships, Sell Side Monetization
New York, NY $224,000.00-$315,000.00 1 week ago New York, NY $144,000.00-$160,000.00 1 day ago New York, NY $175,000.00-$210,000.00 4 days ago Manhattan, NY $175,000.00-$195,000.00 2 weeks ago New York, NY $90,000.00-$165,000.00 10 minutes ago New York, NY $200,000.00-$275,000.00 10 months ago New York, NY $110,000.00-$115,000.00 3 weeks ago New York, NY $227,000.00-$320,000.00 2 weeks ago New York, NY $252,000.00-$280,000.00 1 month ago New York, NY $144,000.00-$252,000.00 3 weeks ago New York, NY $180,000.00-$260,000.00 1 week ago New York, NY $200,800.00-$276,100.00 18 hours ago New York, NY $201,000.00-$240,000.00 1 week ago Manager, Product Management and Strategy, Agentic Commerce
New York, NY $143,000.00-$228,000.00 1 week ago Senior Product Manager, Audible Customer Support & Knowledge Management
Newark, NJ $136,100.00-$235,200.00 4 days ago Group Product Manager, Direct to Consumer Experience
New York, NY $195,000.00-$205,000.00 1 day ago Senior Director, Product Manager & Operations, Data Cloud
New York, NY $207,100.00-$343,400.00 2 weeks ago Senior Product Manager - AI Guest Communications
New York, NY $160,000.00-$230,000.00 4 months ago New York, NY $185,000.00-$230,000.00 1 week ago New York, NY $169,000.00-$219,000.00 3 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr