BizTek People
Service Desk Analyst
Contract Service Desk Analysts are responsible for providing support to end users when they contact the service desk line. The contractor may also be required to take on-call shifts. Responsibilities: Assist employees when they call the services desk Respond to emails, log tickets, update tickets, and resolve tier 1 support issues Be the primary owner of a ticket. See the ticket from start to finish to ensure work is finished Write knowledge base articles to help reduce future tickets and enable our end-users to self-service Able to lift 35 pounds Able to work at a desk for an 8-hour shift Requirements: Basic ITIL Concepts Microsoft 365 Microsoft Office Experience supporting iOS devices Experience troubleshooting technical issues Experience providing support in a remote environment
Contract Service Desk Analysts are responsible for providing support to end users when they contact the service desk line. The contractor may also be required to take on-call shifts. Responsibilities: Assist employees when they call the services desk Respond to emails, log tickets, update tickets, and resolve tier 1 support issues Be the primary owner of a ticket. See the ticket from start to finish to ensure work is finished Write knowledge base articles to help reduce future tickets and enable our end-users to self-service Able to lift 35 pounds Able to work at a desk for an 8-hour shift Requirements: Basic ITIL Concepts Microsoft 365 Microsoft Office Experience supporting iOS devices Experience troubleshooting technical issues Experience providing support in a remote environment