Forj Software, Inc.
Technical Implementation Specialist
Forj Software, Inc., Delafield, Wisconsin, United States, 53018
Overview
Forj is a growth-stage SaaS company with a bold vision for how members will engage and learn in modern communities of practice. By connecting community with learning, our reimagined platform encourages member engagement with content and human connections, leading to a more vibrant community experience that delivers more value to members while helping their organizations grow. We empower the professionals who make our world better. The Technical Implementation Specialist is a hands-on project owner responsible for delivering successful onboarding experiences for Forj clients. Acting as the primary point of contact during the post-sales phase, this individual drives the end-to-end implementation process from kickoff and platform configuration to systems integrations, training, and go-live. This role requires a unique blend of skills: the project management discipline to run multiple client projects simultaneously, paired with the technical fluency to configure the platform, implement and test integrations, and troubleshoot issues directly with client IT teams and internal engineers. Above all, the Technical Implementation Specialist is accountable for delivering a seamless, high-quality client experience that builds trust, accelerates adoption, and sets the foundation for long-term success. Consider joining us if you are: Eager to thrive in a fast-paced, innovative company environment, contributing to a high performing, collaborative team. Passionate about our purpose and personally aligned with our values: We forge ahead. We innovate. We build relationships. We learn and grow, always. We win together. Self-motivated, resourceful, scrappy and pragmatic when it comes to getting things done. A lifelong learner who is always curious and keeps an open mind when solving difficult problems. You are curious and lean technical: While you may not be a developer yourself, you enjoy digging into available data (including internal databases) on how products work and dabble in parsing code. You are comfortable picking up new technical skills when they will help unblock you. You work well internally with Engineers to build new features and functionality. Excited to be a champion for clients as they onboard with Forj technology and motivated to create a positive client experience at every step.
In this role, you will specialize in: Owning the full client implementation lifecycle from post-sale kickoff through go-live ensuring projects are delivered on time, within scope, and aligned to client goals. Driving project execution by creating timelines, tracking milestones, coordinating internal teams, documenting progress, and maintaining clear client communication. Configuring and tailoring the solution to client requirements, leveraging standard tools and processes while adapting for unique use cases when needed. Working directly with client IT teams to set up, test, and troubleshoot:
Single Sign-On (SSO) (SAML, OAuth, OIDC) API integrations (understanding GET/POST/PUT/DELETE methods and common authentication models) DNS configurations (CNAMEs, MX records, SSL certificates)
Supporting data migrations, including validation, troubleshooting, and documentation. Using tools like Postman or similar to test and validate API calls. Leading recurring implementation calls with clients, providing technical guidance, surfacing risks, and ensuring all blockers are resolved. Partnering closely with Sales, Client Success, Solutions, and Support to ensure a smooth transition post-implementation. Proactively identifying risks, gaps, or dependencies and resolving them before they impact delivery. Contributing to improving internal playbooks, templates, and onboarding tools based on real-world implementation experience. Documenting learnings and continuously improve internal playbooks, templates, and onboarding tools to drive scalable, consistent, and client-focused onboarding experiences.
We are looking for someone with: A bachelors degree in a relevant field (or equivalent experience) At least 3 years of experience in SaaS implementations, technical project management, or client technical onboarding roles. Hands-on experience configuring SSO (SAML, OAuth, OIDC), API integrations, and DNS records. Familiarity with tools like Postman for testing API calls. Proven ability to own and deliver complex technical projects with multiple stakeholders. Strong technical acumen you can confidently set up, manage and troubleshoot integrations, understand platform capabilities, and coordinate data migrations. A proactive, curious mindset youre not a developer, but youre comfortable experimenting, troubleshooting, and picking up new technical skills to keep projects moving. Strong client-facing communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences and enhance the overall client experience. Demonstrated ability to manage multiple projects simultaneously, keeping them on track without letting details slip. Experience with various project management tools and standards, including Gantt charts, project plans, timelines, and task management software. The following are beneficial: Experience managing system migrations. Experiences working with or around the association industry and related technology solutions Experience supporting mobile applications
This role can be remote or hybrid in the Milwaukee, WI area. Relocation support is not available. #J-18808-Ljbffr
Forj is a growth-stage SaaS company with a bold vision for how members will engage and learn in modern communities of practice. By connecting community with learning, our reimagined platform encourages member engagement with content and human connections, leading to a more vibrant community experience that delivers more value to members while helping their organizations grow. We empower the professionals who make our world better. The Technical Implementation Specialist is a hands-on project owner responsible for delivering successful onboarding experiences for Forj clients. Acting as the primary point of contact during the post-sales phase, this individual drives the end-to-end implementation process from kickoff and platform configuration to systems integrations, training, and go-live. This role requires a unique blend of skills: the project management discipline to run multiple client projects simultaneously, paired with the technical fluency to configure the platform, implement and test integrations, and troubleshoot issues directly with client IT teams and internal engineers. Above all, the Technical Implementation Specialist is accountable for delivering a seamless, high-quality client experience that builds trust, accelerates adoption, and sets the foundation for long-term success. Consider joining us if you are: Eager to thrive in a fast-paced, innovative company environment, contributing to a high performing, collaborative team. Passionate about our purpose and personally aligned with our values: We forge ahead. We innovate. We build relationships. We learn and grow, always. We win together. Self-motivated, resourceful, scrappy and pragmatic when it comes to getting things done. A lifelong learner who is always curious and keeps an open mind when solving difficult problems. You are curious and lean technical: While you may not be a developer yourself, you enjoy digging into available data (including internal databases) on how products work and dabble in parsing code. You are comfortable picking up new technical skills when they will help unblock you. You work well internally with Engineers to build new features and functionality. Excited to be a champion for clients as they onboard with Forj technology and motivated to create a positive client experience at every step.
In this role, you will specialize in: Owning the full client implementation lifecycle from post-sale kickoff through go-live ensuring projects are delivered on time, within scope, and aligned to client goals. Driving project execution by creating timelines, tracking milestones, coordinating internal teams, documenting progress, and maintaining clear client communication. Configuring and tailoring the solution to client requirements, leveraging standard tools and processes while adapting for unique use cases when needed. Working directly with client IT teams to set up, test, and troubleshoot:
Single Sign-On (SSO) (SAML, OAuth, OIDC) API integrations (understanding GET/POST/PUT/DELETE methods and common authentication models) DNS configurations (CNAMEs, MX records, SSL certificates)
Supporting data migrations, including validation, troubleshooting, and documentation. Using tools like Postman or similar to test and validate API calls. Leading recurring implementation calls with clients, providing technical guidance, surfacing risks, and ensuring all blockers are resolved. Partnering closely with Sales, Client Success, Solutions, and Support to ensure a smooth transition post-implementation. Proactively identifying risks, gaps, or dependencies and resolving them before they impact delivery. Contributing to improving internal playbooks, templates, and onboarding tools based on real-world implementation experience. Documenting learnings and continuously improve internal playbooks, templates, and onboarding tools to drive scalable, consistent, and client-focused onboarding experiences.
We are looking for someone with: A bachelors degree in a relevant field (or equivalent experience) At least 3 years of experience in SaaS implementations, technical project management, or client technical onboarding roles. Hands-on experience configuring SSO (SAML, OAuth, OIDC), API integrations, and DNS records. Familiarity with tools like Postman for testing API calls. Proven ability to own and deliver complex technical projects with multiple stakeholders. Strong technical acumen you can confidently set up, manage and troubleshoot integrations, understand platform capabilities, and coordinate data migrations. A proactive, curious mindset youre not a developer, but youre comfortable experimenting, troubleshooting, and picking up new technical skills to keep projects moving. Strong client-facing communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences and enhance the overall client experience. Demonstrated ability to manage multiple projects simultaneously, keeping them on track without letting details slip. Experience with various project management tools and standards, including Gantt charts, project plans, timelines, and task management software. The following are beneficial: Experience managing system migrations. Experiences working with or around the association industry and related technology solutions Experience supporting mobile applications
This role can be remote or hybrid in the Milwaukee, WI area. Relocation support is not available. #J-18808-Ljbffr