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Profound

Implementation Manager

Profound, New York, New York, us, 10261

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About Profound

Profound is an NYC-based AI startup helping brands measure and improve their visibility in AI platforms such as ChatGPT. We partner with some of the biggest brands and marketing agencies, including companies like MongoDB, Indeed, Mercury, DocuSign, Zapier, Ramp, Rho, Golin, Workable, Mejuri, Eight Sleep, G2, US Bank, Chime, and Clay.

We recently raised a $35 million Series B funding round led by Sequoia Capital, with continued backing from venture capital firms Kleiner Perkins, Khosla Ventures, Saga VC, and South Park Commons, as well as angel investors including Guillermo Rauch (Vercel) and Andrew Karam (Applovin).

Learn more at tryprofound.com.

Profound is on a mission to help companies understand and control their AI presence. As an

Implementation Manager , you'll own the critical trialtopaid journey-turning free trials and latestage negotiations into highvalue, longterm customers. You'll be the specialist ensuring every trial delivers real, measurable impact.

What You'll Do Launch and manage tailored trial experiences that accelerate deals. Ensure trial users realize clear, compelling value quickly. Proactively track prospect engagement and remove roadblocks. Partner with Sales, Product, and Customer Success to refine our trial motion. Drive consistent, highquality trialtopaid conversions. Who You Are Background in Customer Success, Onboarding, or Implementation. Persuasive, consultative, and humble communicator. Selfmotivated problemsolver who loves delivering value fast. Dataaware and processoriented, always iterating for better results. Thrive in a fastpaced, collaborative environment.

This is an onsite role in our Union Square office-built for those who thrive on speed, iteration, and impact. Profound is backed by Kleiner Perkins, NVIDIA NVentures, Khosla Ventures, Saga Ventures, and South Park Commons, and partners with companies like Indeed, MongoDB, and Ramp.