Enterprise Holdings
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.
Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a
Full Time Return Agent.
The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.
This position pays up to $26.29 / hour (22 per hour plus shift differentials and performance based incentives) and is located at the
National/Alamo Rental
- Denver International Airport location at 24530 E 78th Ave, Denver, CO 80249
Schedules Available:
A.
Friday-Tuesday 10:00am-6:30pm (Wednesday/Thursday OFF)
B.
Wednesday-Sunday 10:00am-6:30pm (Monday/Tuesday OFF)
D.
Wednesday-Sunday 12:00pm-8:30pm (Monday/Tuesday OFF)
We offer:
Career path available after 6 months of employment with performance
(additional $1 / hour)
Paid time off
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Tuition Reimbursement Opportunities
Responsibilities
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Advise and review rental charges; and provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
Complete return transactions with 100% accuracy.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Use of proper statement to determine if vehicle is being returned with full tank of gas.
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep lot organized for ease of access and traffic flow.
Management reserves the right to modify, change or delete duties assigned.
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years of age
Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must have at least 6 months customer service experience in a fast-paced environment
Must have worked 12 (twelve) months or more at most recent employer
Must have experience working overnight
Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a
Full Time Return Agent.
The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.
This position pays up to $26.29 / hour (22 per hour plus shift differentials and performance based incentives) and is located at the
National/Alamo Rental
- Denver International Airport location at 24530 E 78th Ave, Denver, CO 80249
Schedules Available:
A.
Friday-Tuesday 10:00am-6:30pm (Wednesday/Thursday OFF)
B.
Wednesday-Sunday 10:00am-6:30pm (Monday/Tuesday OFF)
D.
Wednesday-Sunday 12:00pm-8:30pm (Monday/Tuesday OFF)
We offer:
Career path available after 6 months of employment with performance
(additional $1 / hour)
Paid time off
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Tuition Reimbursement Opportunities
Responsibilities
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Advise and review rental charges; and provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
Complete return transactions with 100% accuracy.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Use of proper statement to determine if vehicle is being returned with full tank of gas.
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep lot organized for ease of access and traffic flow.
Management reserves the right to modify, change or delete duties assigned.
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years of age
Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must have at least 6 months customer service experience in a fast-paced environment
Must have worked 12 (twelve) months or more at most recent employer
Must have experience working overnight