Rust-Oleum
JOB DESCRIPTION
DAP is currently looking to hire a Product Information Specialist.
Responsibilities
Provide technical expertise to customers, sales reps, and internal staff in proper product usage and application. Arrange for customer reimbursement for defective products, assist in resolving customer complaints, and conduct investigations on specific user complaints. Respond to inquiries via phone, email, chat, and fax regarding correct usage of DAP products. Advise customers on correcting misuse of DAP products, supply technical data sheets, verbal advice, and safety data sheets. Handle written, electronic, and faxed correspondence regarding technical advice and customer dissatisfaction. Provide product use referrals to architects, engineers, contractors, and end users. Participate in rotating Saturday on-call phone support, providing remote assistance one Saturday each quarter, with schedule posted quarterly. Requirements
High School Diploma or Bachelor's degree. 0-3 years of customer service experience. Ability to work in a fast-paced environment, multitasking skills essential. Industry experience and product knowledge are a plus. Knowledge of SAP system is preferred but not required. Strong interpersonal, conflict resolution, and communication skills. Ability to work effectively under stress. Detail-oriented with a mature attitude when dealing with customers. Benefits
Medical, Dental, and Vision Insurance Company-provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability insurance 401(k) plans Employer-funded pension plan Tuition Reimbursement Pay Range
$19 - $22 per hour About DAP
DAP is a leading manufacturer and marketer of home repair and construction products, including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. As part of RPM International Inc., a $6.1 billion multinational company, DAP's products are available in over 60,000 retail outlets across North America and globally. We value our employees and provide a collaborative, rewarding environment that fosters professional growth. Our benefits include a comprehensive package with 401(k), pension, paid parental leave, health insurance, employee stock purchase plan, tuition reimbursement, and wellness programs. Learn more about DAP's history, culture, and benefits at www.dap.com/careers. Since 1865, DAP has been committed to quality and innovation. Apply online today! #J-18808-Ljbffr
Provide technical expertise to customers, sales reps, and internal staff in proper product usage and application. Arrange for customer reimbursement for defective products, assist in resolving customer complaints, and conduct investigations on specific user complaints. Respond to inquiries via phone, email, chat, and fax regarding correct usage of DAP products. Advise customers on correcting misuse of DAP products, supply technical data sheets, verbal advice, and safety data sheets. Handle written, electronic, and faxed correspondence regarding technical advice and customer dissatisfaction. Provide product use referrals to architects, engineers, contractors, and end users. Participate in rotating Saturday on-call phone support, providing remote assistance one Saturday each quarter, with schedule posted quarterly. Requirements
High School Diploma or Bachelor's degree. 0-3 years of customer service experience. Ability to work in a fast-paced environment, multitasking skills essential. Industry experience and product knowledge are a plus. Knowledge of SAP system is preferred but not required. Strong interpersonal, conflict resolution, and communication skills. Ability to work effectively under stress. Detail-oriented with a mature attitude when dealing with customers. Benefits
Medical, Dental, and Vision Insurance Company-provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability insurance 401(k) plans Employer-funded pension plan Tuition Reimbursement Pay Range
$19 - $22 per hour About DAP
DAP is a leading manufacturer and marketer of home repair and construction products, including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. As part of RPM International Inc., a $6.1 billion multinational company, DAP's products are available in over 60,000 retail outlets across North America and globally. We value our employees and provide a collaborative, rewarding environment that fosters professional growth. Our benefits include a comprehensive package with 401(k), pension, paid parental leave, health insurance, employee stock purchase plan, tuition reimbursement, and wellness programs. Learn more about DAP's history, culture, and benefits at www.dap.com/careers. Since 1865, DAP has been committed to quality and innovation. Apply online today! #J-18808-Ljbffr