Front Desk Clerk

Duties May Include: Receive telephone calls and greet visitors, ascertaining nature of calls/visits Direct clients to appropriate program managers within the M&FRC Schedule clients for M&FRC classes and provide complete information addressing routine/procedural issues Input data into AFFIRST and other government systems for Pre-Separation, TAP GPS, ETAP, VA Benefits Briefings, Education Track, Technical Skills Track, Entrepreneur Track, and Capstone Events Schedule personnel for all A&FRC programs and seminars using AFFIRST system Prepare, print, and fold M&FRC pamphlets and ensure marketing handouts are stocked Monitor and assist clients using QoL-net computers and peripheral equipment (fax, printers) Maintain front desk appearance by organizing chairs, keyboards, materials, and publications Maintain accuracy of data and resources in AFFIRST and DIMS systems Keep current information on service organizations and make appropriate referrals Determine client needs for family issues and connect with appropriate staff Provide monthly data entry reports to M&FRC Flight Chief by 5th working day of month Requirements Required Qualifications: High School diploma minimum Minimum 2 years of experience in a data entry environment Strong working knowledge of data entry devices and electronic format input Proficiency with Web-based applications, MS Office Word, Excel, and other MS Office Suite products Familiarity with standard concepts, practices, and procedures in customer support and business environment Ability to operate personal computer and Microsoft software applications Fluent in English (speak, write, read, and understand) Must be U.S. citizen, U.S. Armed Forces military retiree, U.S. military dependent registered in DEERS, or U.S. government employee Ability to obtain required base access credentials Desired Qualifications: Previous experience in military family support or similar customer service environment Knowledge of military transition assistance programs Experience with government database systems Familiarity with Air Force procedures and terminology Benefits At Trinity Global Consulting (TGC), we value our employees and provide a comprehensive benefits package that includes: Medical, Dental & Vision Coverage

– Full coverage for employees and family through CareFirst and VSP. Paid Time Off

– Minimum of

2 weeks PTO

in accordance with contract requirements. Paid Holidays

–

11 federal holidays

observed annually. Disability & Life Insurance

– Short-term/long-term disability, life insurance, and AD&D coverage included. 401(k) Retirement Plan

– Competitive plan managed through

Ameritas . Professional Training

– Formal training provided as required, with additional learning opportunities based on role.