HealthRIGHT 360
890 Residential Services - Client Safety Navigator
HealthRIGHT 360, San Francisco, California, United States, 94199
Overview 890 Hayes St, San Francisco, CA 94117, USA
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. HealthRIGHT360 provides hope, builds health, and changes lives for people in need by delivering comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. Health RIGHT360 offers residential treatment services designed to serve individuals and families with substance use disorders and co-occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive services, and build a foundation for lasting recovery. Residential programs run 24/7 and include individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, medication support services, and crisis intervention. Benefits
HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more. Employees qualify for public loan forgiveness programs. Training and professional development opportunities. Work with mission-driven, compassionate colleagues and make a difference every day in the work that you do. Position The Client Safety Navigator is responsible for ensuring and maintaining a safe environment for all clients, staff, and visitors, and utilizes de-escalation strategies to address crisis situations and client behavioral issues. Ensure that the building space is safe and secure. The Navigator will control the gate, check clients in when returning from appointments, check visitors in and direct them to a supervisor on duty. Responsibilities
Client Services: Stationed at specific areas of the facility (front desk to control the front door/gate or on residential floors to monitor client and facility safety). Welcome and assist clients returning from appointments, ensure clients sign in and check any bags for contraband. Welcome visitors, check visitors’ credentials, ensure visitors sign in, and escort them to the supervisor on duty. Conducts “house runs” to verify client rooms are in order and that client chores are completed; report information to the team in writing. Perform and document hourly safety checks to ensure all clients are safe and accounted for. Document client updates and facility needs in the facility log daily. May work weekends and holidays as needed. Safety Responsibilities: Ensure and maintain a safe and orderly environment for clients, staff, and visitors. Direct and deflect traffic; de-escalate tense, high-pressure, and emotionally charged situations; foster a safe, respectful, and welcoming environment. Maintain positive, respectful, non-confrontational behaviors at all times, even when observing or de-escalating disrespectful or disorderly behaviors. Perform CPR, First Aid, and administer Narcan as needed. Document incident reports as needed. Make regular facility rounds to monitor entrances, exits, offices, client rooms, common areas, and building perimeter. Conduct and document frequent safety checks throughout shift to observe the location and ensure safety of each client in the program. Monitor meal periods in the dining hall. Maintain a welcoming environment by clearing areas of crowds, debris, and out-of-place items. Work collaboratively with service providers and administrative staff to maintain an orderly environment. Administrative and Documentation
Maintain client sign-in/out logs, visitors sign-in/out logs, and hourly safety checks. File incident reports as needed. Communicate client updates and facility needs/updates in writing to the team each shift. Qualifications
High School Diploma or equivalent Experience counseling or teaching adults and/or facilitating workshops Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions At least 2+ years of “lived experience” with the community behavioral health system and/or criminal justice system Must complete background check and livescan clearance Knowledge Knowledge of San Francisco community behavioral health and public health systems. Proficient in MS Word, Teams, Excel, PowerPoint, and Internet applications. Ability to respond quickly and use good judgment in unusual and emergency situations. Skills and Abilities Demonstrated ability to interface with diverse, disadvantaged populations with multiple barriers to educational and vocational success, including low literacy, learning disabilities, physical disabilities, history of incarceration, and impaired cognitive functioning. Proven ability to build strong relationships with colleagues, community organizations, and the broader community. Understanding of social determinants of health and the importance of whole-person care. We will consider for employment qualified applicants with arrest and conviction records.
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Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. HealthRIGHT360 provides hope, builds health, and changes lives for people in need by delivering comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. Health RIGHT360 offers residential treatment services designed to serve individuals and families with substance use disorders and co-occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive services, and build a foundation for lasting recovery. Residential programs run 24/7 and include individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, medication support services, and crisis intervention. Benefits
HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more. Employees qualify for public loan forgiveness programs. Training and professional development opportunities. Work with mission-driven, compassionate colleagues and make a difference every day in the work that you do. Position The Client Safety Navigator is responsible for ensuring and maintaining a safe environment for all clients, staff, and visitors, and utilizes de-escalation strategies to address crisis situations and client behavioral issues. Ensure that the building space is safe and secure. The Navigator will control the gate, check clients in when returning from appointments, check visitors in and direct them to a supervisor on duty. Responsibilities
Client Services: Stationed at specific areas of the facility (front desk to control the front door/gate or on residential floors to monitor client and facility safety). Welcome and assist clients returning from appointments, ensure clients sign in and check any bags for contraband. Welcome visitors, check visitors’ credentials, ensure visitors sign in, and escort them to the supervisor on duty. Conducts “house runs” to verify client rooms are in order and that client chores are completed; report information to the team in writing. Perform and document hourly safety checks to ensure all clients are safe and accounted for. Document client updates and facility needs in the facility log daily. May work weekends and holidays as needed. Safety Responsibilities: Ensure and maintain a safe and orderly environment for clients, staff, and visitors. Direct and deflect traffic; de-escalate tense, high-pressure, and emotionally charged situations; foster a safe, respectful, and welcoming environment. Maintain positive, respectful, non-confrontational behaviors at all times, even when observing or de-escalating disrespectful or disorderly behaviors. Perform CPR, First Aid, and administer Narcan as needed. Document incident reports as needed. Make regular facility rounds to monitor entrances, exits, offices, client rooms, common areas, and building perimeter. Conduct and document frequent safety checks throughout shift to observe the location and ensure safety of each client in the program. Monitor meal periods in the dining hall. Maintain a welcoming environment by clearing areas of crowds, debris, and out-of-place items. Work collaboratively with service providers and administrative staff to maintain an orderly environment. Administrative and Documentation
Maintain client sign-in/out logs, visitors sign-in/out logs, and hourly safety checks. File incident reports as needed. Communicate client updates and facility needs/updates in writing to the team each shift. Qualifications
High School Diploma or equivalent Experience counseling or teaching adults and/or facilitating workshops Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions At least 2+ years of “lived experience” with the community behavioral health system and/or criminal justice system Must complete background check and livescan clearance Knowledge Knowledge of San Francisco community behavioral health and public health systems. Proficient in MS Word, Teams, Excel, PowerPoint, and Internet applications. Ability to respond quickly and use good judgment in unusual and emergency situations. Skills and Abilities Demonstrated ability to interface with diverse, disadvantaged populations with multiple barriers to educational and vocational success, including low literacy, learning disabilities, physical disabilities, history of incarceration, and impaired cognitive functioning. Proven ability to build strong relationships with colleagues, community organizations, and the broader community. Understanding of social determinants of health and the importance of whole-person care. We will consider for employment qualified applicants with arrest and conviction records.
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