Division of I T Help Desk, University of Maryland
IT Coordinator, Billing & Contract Analyst - DIT / UMD, JR
Division of I T Help Desk, University of Maryland, College Park, Maryland, us, 20741
Overview
IT Coordinator, Billing & Contract Analyst DIT / UMD, JR 102398 Division of IT Help Desk, University of Maryland Base pay range: $70,500.00/yr - $84,600.00/yr Position title: IT Coordinator, Billing & Contract Analyst. Position #: JR102398. This position is available within the University of Marylands Division of Information Technology (DIT). Key Responsibilities
Project & Financial Coordination Create and manage contracts for project-related services and materials through ServiceNow. Support financial forecasting, project budgeting, and chargeback tracking for IT initiatives. Maintain dashboards and project reports that reflect budget status, milestones, and resource utilization. Billing & Invoicing Review, validate, and finalize invoices against contracts, purchase orders, and service agreements. Monitor ServiceNow billing queues and proactively address backlog or discrepancies. Prepare monthly billing summaries, accrual reports, and ensure audit-ready documentation. Contract Management Draft, review, and manage IT contracts including SOWs, MSAs, and licensing agreements. Ensure contract alignment with approved pricing models, service catalogs, and procurement policies. Maintain accurate contract records, monitor renewal timelines, and track compliance with SLAs and deliverables. ISP Contract Coordination Manage acquisition, renewal, and tracking of ISP service contracts for the main campus and remote campus or satellite locations. Coordinate with vendors and stakeholders to ensure reliable and cost-effective internet service. Monitor service levels and act as a point of contact for troubleshooting and escalation of ISP-related issues. Customer & Vendor Liaison Serve as the main point of contact for billing, contracts, and service order queries between internal teams, customers, vendors, and the business office. Provide clear communication and guidance regarding billing structures, escalation procedures, and contract terms. Ensure proper documentation is collected and validated for contract processing and billing accuracy. Operational Support & Compliance Collaborate with NIS service delivery and finance/procurement teams to ensure alignment of workflows with enterprise financial systems. Ensure adherence to internal controls, audit standards, and organizational policies. Support documentation and audit requests related to contract or billing activities. Process Improvement Identify and implement improvements in ServiceNow billing and contract workflows. Support initiatives to enhance reporting accuracy, documentation quality, and communication efficiency across departments. Qualifications
Minimum Qualifications
Education:
Bachelors degree from an accredited college or university. Experience:
One (1) year of professional administrative, coordinator, or information technology experience. Additional work experience as defined above may be substituted on a year-for-year basis for up to four (4) years of the required education. Knowledge, Skills, & Abilities: Knowledge of academic policies. Skill in oral and written communication. Skill in the use of Google Office and Microsoft Office Suite. Ability to multitask and prioritize assignments. Ability to interact with internal and external staff at all levels in a professional, courteous and efficient manner. Preferences
Minimum three (3) years in IT operations, contract administration, billing, or project support roles. Experience with ServiceNow, especially in contract, billing, or request modules. Experience working with ERP/financial systems (e.g., SAP, Oracle, NetSuite). Familiarity with ITSM, ITIL frameworks, and network infrastructure environments. Prior experience managing ISP service contracts is a plus. Knowledge of public sector procurement or higher education environments is beneficial. Additional Job Details
Required Application Materials: Resume, Cover Letter, List of References Best Consideration Date: September 25, 2025 Open Until Filled: Yes Salary Range: $70,500 - $84,600 Application: Please apply at: https://umd.wd1.myworkdayjobs.com/en-US/UMCP/details/IT-Coordinator--Billing---Contract-Analyst_JR102398 Note: All DIT positions have an in-person component with expected time in College Park, MD; telework is not guaranteed. Licenses/ Certifications
N/A Visa Sponsorship Information
DIT will not sponsor the successful candidate for work authorization in the United States now or in the future. F1 STEM OPT support is not available for this position. Other Details
Job Risks: Not Applicable to This Position Background Checks: Requires background check; information may be used in employment decisions; final offers contingent on background check results. Employment Eligibility: Must complete Form I-9 by required deadline. EEO Statement: The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Job Function
Information Technology Industry
Higher Education
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IT Coordinator, Billing & Contract Analyst DIT / UMD, JR 102398 Division of IT Help Desk, University of Maryland Base pay range: $70,500.00/yr - $84,600.00/yr Position title: IT Coordinator, Billing & Contract Analyst. Position #: JR102398. This position is available within the University of Marylands Division of Information Technology (DIT). Key Responsibilities
Project & Financial Coordination Create and manage contracts for project-related services and materials through ServiceNow. Support financial forecasting, project budgeting, and chargeback tracking for IT initiatives. Maintain dashboards and project reports that reflect budget status, milestones, and resource utilization. Billing & Invoicing Review, validate, and finalize invoices against contracts, purchase orders, and service agreements. Monitor ServiceNow billing queues and proactively address backlog or discrepancies. Prepare monthly billing summaries, accrual reports, and ensure audit-ready documentation. Contract Management Draft, review, and manage IT contracts including SOWs, MSAs, and licensing agreements. Ensure contract alignment with approved pricing models, service catalogs, and procurement policies. Maintain accurate contract records, monitor renewal timelines, and track compliance with SLAs and deliverables. ISP Contract Coordination Manage acquisition, renewal, and tracking of ISP service contracts for the main campus and remote campus or satellite locations. Coordinate with vendors and stakeholders to ensure reliable and cost-effective internet service. Monitor service levels and act as a point of contact for troubleshooting and escalation of ISP-related issues. Customer & Vendor Liaison Serve as the main point of contact for billing, contracts, and service order queries between internal teams, customers, vendors, and the business office. Provide clear communication and guidance regarding billing structures, escalation procedures, and contract terms. Ensure proper documentation is collected and validated for contract processing and billing accuracy. Operational Support & Compliance Collaborate with NIS service delivery and finance/procurement teams to ensure alignment of workflows with enterprise financial systems. Ensure adherence to internal controls, audit standards, and organizational policies. Support documentation and audit requests related to contract or billing activities. Process Improvement Identify and implement improvements in ServiceNow billing and contract workflows. Support initiatives to enhance reporting accuracy, documentation quality, and communication efficiency across departments. Qualifications
Minimum Qualifications
Education:
Bachelors degree from an accredited college or university. Experience:
One (1) year of professional administrative, coordinator, or information technology experience. Additional work experience as defined above may be substituted on a year-for-year basis for up to four (4) years of the required education. Knowledge, Skills, & Abilities: Knowledge of academic policies. Skill in oral and written communication. Skill in the use of Google Office and Microsoft Office Suite. Ability to multitask and prioritize assignments. Ability to interact with internal and external staff at all levels in a professional, courteous and efficient manner. Preferences
Minimum three (3) years in IT operations, contract administration, billing, or project support roles. Experience with ServiceNow, especially in contract, billing, or request modules. Experience working with ERP/financial systems (e.g., SAP, Oracle, NetSuite). Familiarity with ITSM, ITIL frameworks, and network infrastructure environments. Prior experience managing ISP service contracts is a plus. Knowledge of public sector procurement or higher education environments is beneficial. Additional Job Details
Required Application Materials: Resume, Cover Letter, List of References Best Consideration Date: September 25, 2025 Open Until Filled: Yes Salary Range: $70,500 - $84,600 Application: Please apply at: https://umd.wd1.myworkdayjobs.com/en-US/UMCP/details/IT-Coordinator--Billing---Contract-Analyst_JR102398 Note: All DIT positions have an in-person component with expected time in College Park, MD; telework is not guaranteed. Licenses/ Certifications
N/A Visa Sponsorship Information
DIT will not sponsor the successful candidate for work authorization in the United States now or in the future. F1 STEM OPT support is not available for this position. Other Details
Job Risks: Not Applicable to This Position Background Checks: Requires background check; information may be used in employment decisions; final offers contingent on background check results. Employment Eligibility: Must complete Form I-9 by required deadline. EEO Statement: The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Job Function
Information Technology Industry
Higher Education
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