First Horizon Bank
Product Owner - eSignature (DocuSign) Delivery & Support
First Horizon Bank, New Orleans, Louisiana, United States, 70123
Description
Location:
On site at Memphis, TN; New Orleans, LA; Raleigh, NC; Charlotte, NC; Jacksonville, FL.
Work Location Requirement:
This role requires associates to work in person at a First Horizon Bank location within the bank’s operational footprint. Remote or hybrid work is not offered for this position.
Position Overview:
Serve as the Product Owner guiding the enterprise-wide implementation and ongoing success of DocuSign’s eSignature platform. Lead the eSignature Delivery and Support team, driving seamless, secure, and scalable digital signature solutions (and related solutions) with a focus on operational excellence, client satisfaction, and transformative workflow improvements.
About the Role:
This role is ideal for a strategic leader who is passionate about building strong teams, streamlining digital workflows, and delivering transformative solutions for clients. You will be at the heart of our digital transformation, with visibility and influence across business, technology, and operations.
Key Responsibilities:
Lead, mentor, and empower a high-performing cross-functional team (including a dedicated Business Analyst) responsible for design, deployment, and support of DocuSign solutions.
Oversee the delivery of eSignature implementations – ensuring projects are executed on time, on budget, and to the highest quality standards.
Oversee the delivery of related solutions, including web forms, remote online notary and electronic vaulting.
Act as a bridge between client needs, technical development, and business objectives to maximize value and drive adoption/usage.
Deliver responsive, expert-level support for clients and associates, proactively identifying and resolving issues and optimizing user experiences.
Optimize delivery and support processes for efficiency, scalability, and compliance.
Collaborate closely with product, technology, business, compliance and legal teams to align DocuSign solutions with changing regulatory, risk, and security requirements.
Monitor KPIs and client feedback to measure success, identify trends, and promote continuous improvement.
Develop and showcase compelling demos and use cases to drive excitement and adoption across lines of business.
Stay current on digital signature trends, standards, and competitive landscape, and advocate for the adoption of new technologies where appropriate for the organization.
Qualifications:
5-8+ years of experience in Product Ownership, Business Analysis, or Project Management Roles.
3+ years as a hands-on leader with DocuSign eSignature or similar digital document solutions.
Extensive technical background, with strong system architecture and API integrations understanding
Financial services/banking experience preferred; including compliance, risk, and legal exposure regarding eSignature workflows.
Proven ability to deliver enterprise-wide technology rollouts
Proven leadership skills with ability to build credibility, motivate teams, and drive cross-functional decision making.
Possesses expertise in process and data modeling, architectural development methodologies, IT planning methodologies and extensive knowledge of the enterprise's business and decision-making processes.
Agile and RAID methodology experience.
Passion for mentoring, knowledge sharing, and fostering a culture of innovation and continued improvement.
Vendor relationship management experience preferred.
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com (https://urldefense.com/v3/__https:/www.firsthorizon.com/__;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6_kmPxl66_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Follow Us
Facebook (https://www.facebook.com/FirstHorizonBank)
X formerly Twitter
LinkedIn (http://www.linkedin.com/company/first-horizon-bank)
Instagram
YouTube (https://www.youtube.com/channel/UCEVs5OMj-b0H9Dr5Q209_-Q)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Location:
On site at Memphis, TN; New Orleans, LA; Raleigh, NC; Charlotte, NC; Jacksonville, FL.
Work Location Requirement:
This role requires associates to work in person at a First Horizon Bank location within the bank’s operational footprint. Remote or hybrid work is not offered for this position.
Position Overview:
Serve as the Product Owner guiding the enterprise-wide implementation and ongoing success of DocuSign’s eSignature platform. Lead the eSignature Delivery and Support team, driving seamless, secure, and scalable digital signature solutions (and related solutions) with a focus on operational excellence, client satisfaction, and transformative workflow improvements.
About the Role:
This role is ideal for a strategic leader who is passionate about building strong teams, streamlining digital workflows, and delivering transformative solutions for clients. You will be at the heart of our digital transformation, with visibility and influence across business, technology, and operations.
Key Responsibilities:
Lead, mentor, and empower a high-performing cross-functional team (including a dedicated Business Analyst) responsible for design, deployment, and support of DocuSign solutions.
Oversee the delivery of eSignature implementations – ensuring projects are executed on time, on budget, and to the highest quality standards.
Oversee the delivery of related solutions, including web forms, remote online notary and electronic vaulting.
Act as a bridge between client needs, technical development, and business objectives to maximize value and drive adoption/usage.
Deliver responsive, expert-level support for clients and associates, proactively identifying and resolving issues and optimizing user experiences.
Optimize delivery and support processes for efficiency, scalability, and compliance.
Collaborate closely with product, technology, business, compliance and legal teams to align DocuSign solutions with changing regulatory, risk, and security requirements.
Monitor KPIs and client feedback to measure success, identify trends, and promote continuous improvement.
Develop and showcase compelling demos and use cases to drive excitement and adoption across lines of business.
Stay current on digital signature trends, standards, and competitive landscape, and advocate for the adoption of new technologies where appropriate for the organization.
Qualifications:
5-8+ years of experience in Product Ownership, Business Analysis, or Project Management Roles.
3+ years as a hands-on leader with DocuSign eSignature or similar digital document solutions.
Extensive technical background, with strong system architecture and API integrations understanding
Financial services/banking experience preferred; including compliance, risk, and legal exposure regarding eSignature workflows.
Proven ability to deliver enterprise-wide technology rollouts
Proven leadership skills with ability to build credibility, motivate teams, and drive cross-functional decision making.
Possesses expertise in process and data modeling, architectural development methodologies, IT planning methodologies and extensive knowledge of the enterprise's business and decision-making processes.
Agile and RAID methodology experience.
Passion for mentoring, knowledge sharing, and fostering a culture of innovation and continued improvement.
Vendor relationship management experience preferred.
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com (https://urldefense.com/v3/__https:/www.firsthorizon.com/__;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6_kmPxl66_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Follow Us
Facebook (https://www.facebook.com/FirstHorizonBank)
X formerly Twitter
LinkedIn (http://www.linkedin.com/company/first-horizon-bank)
YouTube (https://www.youtube.com/channel/UCEVs5OMj-b0H9Dr5Q209_-Q)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.