Polaris Pharmacy Services, LLC
Adjudication Specialist
Job Details
Job Location
Polaris Pharmacy Services of Illinois, LLC - Des Plaines, IL
Position Type
Full Time
Salary Range
$18.00 - $20.00 Hourly
Job Category
Pharmaceutical
Description
WHO WE ARE Polaris Pharmacy Services is an industry leader in both the Long-Term Care and Post-Acute Care settings. Founded in 2015, we are locally and independently owned with pharmacies nationwide. We are proud to offer competitive benefits and industry pay as well as the opportunity for career advancement to all our team members.
JOB SUMMARY:
The Adjudication Specialist manages a portfolio of rejected pharmacy claims, ensuring timely billing and maximum payer reimbursement. They prioritize customer needs, maintain courteous communication, and build effective relationships with colleagues and clients. Their goal is to uphold customer trust and enhance our services.
DUTIES/RESPONSIBILITIES:
Manage and Identify Claims Portfolio:
Review and evaluate insurance claims to determine the extent of the insurer’s liability, adhering to policy provisions and state and federal regulations.
Authenticate claimants and verify the accuracy of claim submission documents to prevent fraud and ensure compliance with policy terms.
Resolve Rejected Claims:
Calculate benefit payments and approve claim settlements based on policy coverage and assessment findings.
Coordinate with healthcare providers, repair services, or other parties to obtain additional documentation necessary for claim resolution.
Effective Communication and Risk Management:
Negotiate settlements with claimants or their representatives in cases of disputed claims.
Monitor and resolve revenue risks associated with payer setup, billing, rebilling, and reversal processes.
Policy Interpretation and Compliance:
Interpret and apply complex insurance policy language to diverse claim scenarios.
Provide detailed explanations to claimants regarding the adjudication process, claim denials, or settlement offers
Additional Responsibilities:
Implement alternative dispute resolution methods when conventional negotiation does not achieve a settlement.
Complete necessary payer paperwork, including prior authorization forms and manual billing.
Handle non-standard order entry situations as required.
Support training needs within the team.
Duties may vary depending on business needs and operational context.
Qualifications
QUALIFICATIONS/COMPETENCIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED SKILLS/ABILITIES:
Able to read, write, speak, and understand the English language
Able to retain a large amount of information and apply that knowledge to related situations
Able to work in a fast-paced environment
Basic computer knowledge skills required
Basic math and analytical skills
Experience with alpha-numeric data entry
Proficient in Microsoft Word, Excel, and Outlook required
Customer Service
Results-oriented
Good organization/Attention to detail
Reliable
Problem solver
Able to work various shifts and days
Adaptability to an ever-changing environment
EDUCATION and/or EXPERIENCE:
High School diploma or equivalent required
Minimum of one (1) or more years working as a pharmacy technician in a retail environment required (long-term care pharmacy preferred)
Framework LTC & General computer knowledge & 10-key Number Entry preferred
PHYSICAL DEMANDS
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:
May sit or stand seven (7) to ten (10) hours per day
The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, walk
May be necessary to work extended hours as needed
May lift and/or move up to 30 pounds
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role
HOLIDAY & PTO POLICY
Paid holidays are provided annually, with 6 days offered each year, along with 5 sick days.
Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses.
Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility.
Please note, because we are a pharmacy most of our locations are open 24-hours a day, 7 days a week and therefore schedules may change as determined by the needs of the business.
BENEFITS for full time Employees
Medical, Dental, and Vision insurance
401 (k) (available for Part Time & Full Time EEs)
Company Paid Life insurance
Short-term and Long-term disability insurance
Tuition reimbursement
Personal Time Off (PTO)
Competitive pay with annual performance reviews and merit-based raises
Career growth potential
Annual on-site voluntary Flu Vaccines
Employee referral bonus program
Job Details
Job Location
Polaris Pharmacy Services of Illinois, LLC - Des Plaines, IL
Position Type
Full Time
Salary Range
$18.00 - $20.00 Hourly
Job Category
Pharmaceutical
Description
WHO WE ARE Polaris Pharmacy Services is an industry leader in both the Long-Term Care and Post-Acute Care settings. Founded in 2015, we are locally and independently owned with pharmacies nationwide. We are proud to offer competitive benefits and industry pay as well as the opportunity for career advancement to all our team members.
JOB SUMMARY:
The Adjudication Specialist manages a portfolio of rejected pharmacy claims, ensuring timely billing and maximum payer reimbursement. They prioritize customer needs, maintain courteous communication, and build effective relationships with colleagues and clients. Their goal is to uphold customer trust and enhance our services.
DUTIES/RESPONSIBILITIES:
Manage and Identify Claims Portfolio:
Review and evaluate insurance claims to determine the extent of the insurer’s liability, adhering to policy provisions and state and federal regulations.
Authenticate claimants and verify the accuracy of claim submission documents to prevent fraud and ensure compliance with policy terms.
Resolve Rejected Claims:
Calculate benefit payments and approve claim settlements based on policy coverage and assessment findings.
Coordinate with healthcare providers, repair services, or other parties to obtain additional documentation necessary for claim resolution.
Effective Communication and Risk Management:
Negotiate settlements with claimants or their representatives in cases of disputed claims.
Monitor and resolve revenue risks associated with payer setup, billing, rebilling, and reversal processes.
Policy Interpretation and Compliance:
Interpret and apply complex insurance policy language to diverse claim scenarios.
Provide detailed explanations to claimants regarding the adjudication process, claim denials, or settlement offers
Additional Responsibilities:
Implement alternative dispute resolution methods when conventional negotiation does not achieve a settlement.
Complete necessary payer paperwork, including prior authorization forms and manual billing.
Handle non-standard order entry situations as required.
Support training needs within the team.
Duties may vary depending on business needs and operational context.
Qualifications
QUALIFICATIONS/COMPETENCIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED SKILLS/ABILITIES:
Able to read, write, speak, and understand the English language
Able to retain a large amount of information and apply that knowledge to related situations
Able to work in a fast-paced environment
Basic computer knowledge skills required
Basic math and analytical skills
Experience with alpha-numeric data entry
Proficient in Microsoft Word, Excel, and Outlook required
Customer Service
Results-oriented
Good organization/Attention to detail
Reliable
Problem solver
Able to work various shifts and days
Adaptability to an ever-changing environment
EDUCATION and/or EXPERIENCE:
High School diploma or equivalent required
Minimum of one (1) or more years working as a pharmacy technician in a retail environment required (long-term care pharmacy preferred)
Framework LTC & General computer knowledge & 10-key Number Entry preferred
PHYSICAL DEMANDS
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:
May sit or stand seven (7) to ten (10) hours per day
The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, walk
May be necessary to work extended hours as needed
May lift and/or move up to 30 pounds
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role
HOLIDAY & PTO POLICY
Paid holidays are provided annually, with 6 days offered each year, along with 5 sick days.
Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses.
Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility.
Please note, because we are a pharmacy most of our locations are open 24-hours a day, 7 days a week and therefore schedules may change as determined by the needs of the business.
BENEFITS for full time Employees
Medical, Dental, and Vision insurance
401 (k) (available for Part Time & Full Time EEs)
Company Paid Life insurance
Short-term and Long-term disability insurance
Tuition reimbursement
Personal Time Off (PTO)
Competitive pay with annual performance reviews and merit-based raises
Career growth potential
Annual on-site voluntary Flu Vaccines
Employee referral bonus program