Newforma, Inc.
Job Description
Job Description
Newforma is currently seeking an experienced Enterprise Account Manager with a proven track record of significant over-quota achievement to join our Enterprise team. The primary objective for this role is to nurture and grow the relationships with an existing portfolio of customers to generate up-sell opportunities within the base. The right candidate with be a “farmer” at heart, who has hands-on experience of managing a portfolio of 30+ clients, for both the Renewal and Add-ons. If you have the drive, confidence and account management expertise required, we’d love to speak with you.
In this role, your responsibilities will include: Be the primary point of contact, voice for the customer, and build long-term relationships. Develop and execute a game plan to grow your accounts through upsell opportunities. Negotiate all aspects of the renewal process. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they receive from our products. Help customers through phone, email, online presentations, screen-share and in-person meetings Being a trusted advisor is something you will be aiming at re-earning every day with key accounts, customer stakeholders and executive sponsors. Ensure the timely and successful delivery of our solutions according to customer needs and objectives Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics Proactively identify business challenges, accounts at risk, and develop recommended solutions through the promotion of Newforma products and services. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Work with our Customer Success Managers to monitor and analyze client’s usage of our products. Work with CSMs and clients to create a plan to increase adoption. Responsible for working with the Sales team to onboard and integrate new clients and further develop client relationships
Requirements for the position include: 6-10 years of proven Account Management or other relevant experience working directly with existing clients. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level Experience in delivering client-focused solutions based on customer needs Proven ability to manage multiple projects at a time while paying strict attention to detail Excellent listening, negotiation, and presentation skills Excellent verbal and written communications skills Self-motivated and able to thrive in a results-driven environment Natural relationship builder with integrity, reliability, and maturity Ability to prioritize among competing tasks Critical thinking and problem-solving skills Excellent time and project management skills. You’re always looking to improve inefficient processes Keen attention to detail and adherence to deadlines Expert at using the Microsoft Office Suite and Salesforce. Experience with Newforma products, Autodesk products, Trimble, Procore and other AECO specific software is preferred. This is a remote, full-time, customer-facing position with expected travel of 30%.
Nice to have qualifications for this position include: Bachelor's degree in business, engineering, construction management, or a related field. Experience working in the construction industry, either at a firm or a software company.
Job Description
Newforma is currently seeking an experienced Enterprise Account Manager with a proven track record of significant over-quota achievement to join our Enterprise team. The primary objective for this role is to nurture and grow the relationships with an existing portfolio of customers to generate up-sell opportunities within the base. The right candidate with be a “farmer” at heart, who has hands-on experience of managing a portfolio of 30+ clients, for both the Renewal and Add-ons. If you have the drive, confidence and account management expertise required, we’d love to speak with you.
In this role, your responsibilities will include: Be the primary point of contact, voice for the customer, and build long-term relationships. Develop and execute a game plan to grow your accounts through upsell opportunities. Negotiate all aspects of the renewal process. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they receive from our products. Help customers through phone, email, online presentations, screen-share and in-person meetings Being a trusted advisor is something you will be aiming at re-earning every day with key accounts, customer stakeholders and executive sponsors. Ensure the timely and successful delivery of our solutions according to customer needs and objectives Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics Proactively identify business challenges, accounts at risk, and develop recommended solutions through the promotion of Newforma products and services. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Work with our Customer Success Managers to monitor and analyze client’s usage of our products. Work with CSMs and clients to create a plan to increase adoption. Responsible for working with the Sales team to onboard and integrate new clients and further develop client relationships
Requirements for the position include: 6-10 years of proven Account Management or other relevant experience working directly with existing clients. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level Experience in delivering client-focused solutions based on customer needs Proven ability to manage multiple projects at a time while paying strict attention to detail Excellent listening, negotiation, and presentation skills Excellent verbal and written communications skills Self-motivated and able to thrive in a results-driven environment Natural relationship builder with integrity, reliability, and maturity Ability to prioritize among competing tasks Critical thinking and problem-solving skills Excellent time and project management skills. You’re always looking to improve inefficient processes Keen attention to detail and adherence to deadlines Expert at using the Microsoft Office Suite and Salesforce. Experience with Newforma products, Autodesk products, Trimble, Procore and other AECO specific software is preferred. This is a remote, full-time, customer-facing position with expected travel of 30%.
Nice to have qualifications for this position include: Bachelor's degree in business, engineering, construction management, or a related field. Experience working in the construction industry, either at a firm or a software company.