LexisNexis Risk Solutions
Technical Support Specialist (Hybrid - Alpharetta)
LexisNexis Risk Solutions, Alpharetta, Georgia, United States, 30239
About the Role
As a
Technical Support Analyst , you will deliver remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly. You will be responsible for resolving technical support inquiries directly or indirectly through on-site and/or remote first-level support.
About the Team
You'll be joining a collaborative support team that works closely with customers and internal stakeholders to resolve technical issues quickly and effectively. The team is committed to providing high-quality service and creating positive customer experiences.
You'll Be Responsible For Delivering remote post-sale technical support (telephone, online, etc.). Troubleshooting and diagnosing product and service issues. Providing resolutions directly or escalating as needed. Ensuring timely and effective support for all technical inquiries. Partnering with internal teams to maintain customer satisfaction. Qualifications
Previous customer service background (technical or non-technical). Strong problem-solving and communication skills. Ability to manage multiple support requests efficiently. Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, JIRA) is a plus. Basic knowledge of networking, operating systems, or cloud environments preferred. Strong attention to detail and ability to document issues and resolutions clearly. Experience working in a team-oriented, collaborative environment. Ability to learn new systems, tools, and technologies quickly.
As a
Technical Support Analyst , you will deliver remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly. You will be responsible for resolving technical support inquiries directly or indirectly through on-site and/or remote first-level support.
About the Team
You'll be joining a collaborative support team that works closely with customers and internal stakeholders to resolve technical issues quickly and effectively. The team is committed to providing high-quality service and creating positive customer experiences.
You'll Be Responsible For Delivering remote post-sale technical support (telephone, online, etc.). Troubleshooting and diagnosing product and service issues. Providing resolutions directly or escalating as needed. Ensuring timely and effective support for all technical inquiries. Partnering with internal teams to maintain customer satisfaction. Qualifications
Previous customer service background (technical or non-technical). Strong problem-solving and communication skills. Ability to manage multiple support requests efficiently. Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, JIRA) is a plus. Basic knowledge of networking, operating systems, or cloud environments preferred. Strong attention to detail and ability to document issues and resolutions clearly. Experience working in a team-oriented, collaborative environment. Ability to learn new systems, tools, and technologies quickly.