Credent Wealth Management
Client Service Associate-Wealth Management
Credent Wealth Management, Cincinnati, Ohio, United States, 45208
Job Title:
Client Service Associate
Purpose:
Client Service Associates (CSA) support the Wealth Advisor by building relationships with each client to deliver a
Raving Fan experience. CSA's will manage and maintain accurate client accounts at the custodian, process fund
transactions, and support clients with online systems. They will handle client inquiries, prepare and review
documentation, and provide support to the advisory team with tasks such as document preparation, administration
and scheduling Goal Review and Risk Audit meetings, client fund transactions, and fielding incoming calls. The
Client Service Associate will also assist in issue and discrepancy resolution, ensuring compliance with regulatory
requirements, and staying informed of industry best practices to promote operational efficiency and deliver a client
experience above and beyond expectations.
Job Responsibilities: Onboard, maintain, and offboard clients, accounts, and client relationships through system account updates and fielding questions from clients about their account status. Process new client accounts, combine accounts, transfer accounts, client banking information, or close
accounts by following system business processes. Create, transfer, and update client households in CRM, and custodial and finance systems, including
beneficiaries, address and contact changes, new and transitioning account information, and financial
life events. Identify, communicate, assist, and resolve questions and concerns from clients with online systems
access, functionality, and provide demo use when necessary. Understand, demonstrate, and continually improve a thorough and well-rounded knowledge of account
types, regulatory compliances, basic trade instructions, account settlements timeframes, Required
Minimum Distributions (RMDs), account roll-overs, security holdings, and investments. Assist the Client Care Coordinator (CCC) role as necessary, provide scheduling support, answer and
route phone calls to team members. Prepare, host, and attend online conference calls and other office meetings about new processes,
systems use, onboarding/offboarding updates, etc. Remain knowledgeable in the policies and regulations of the regulatory bodies to ensure compliance
with all work activities. Work with all other team members in a way that is conducive with the mission, values, and beliefs of
the company to provide client service beyond expectations Comply with company-wide policies and SEC regulations Equipment Used:
Standard office equipment Cloud-based storage software Web conferencing software Financial Planning software CRM software Microsoft Office Suite Hours:
Monday through Friday; 8 AM to 5 PM Client meetings and prospect events may require work outside normal office hours and office location Knowledge, Skills, and Abilities:
Progressive analytical knowledge, client service, and interpersonal skills Excellent verbal, written, and presentation communication skills General understanding of account types (Roth, IRA, NQ, Trust, TODs, etc.) Adaptable, detail-oriented, and confidential Creative problem-solving skills Comfortable in a fast-paced, client-centric work environment Ability to multitask, learn, and think beyond the current process Education:
High School Diploma; Associate's Degree in Finance, or Business Administration a plus Experience:
1+ years in Finance, Banking, Tax, or Accounting; Customer service experience preferred Other:
Series 65 licensing achieved within 30-60 days after hire
Client Service Associate
Purpose:
Client Service Associates (CSA) support the Wealth Advisor by building relationships with each client to deliver a
Raving Fan experience. CSA's will manage and maintain accurate client accounts at the custodian, process fund
transactions, and support clients with online systems. They will handle client inquiries, prepare and review
documentation, and provide support to the advisory team with tasks such as document preparation, administration
and scheduling Goal Review and Risk Audit meetings, client fund transactions, and fielding incoming calls. The
Client Service Associate will also assist in issue and discrepancy resolution, ensuring compliance with regulatory
requirements, and staying informed of industry best practices to promote operational efficiency and deliver a client
experience above and beyond expectations.
Job Responsibilities: Onboard, maintain, and offboard clients, accounts, and client relationships through system account updates and fielding questions from clients about their account status. Process new client accounts, combine accounts, transfer accounts, client banking information, or close
accounts by following system business processes. Create, transfer, and update client households in CRM, and custodial and finance systems, including
beneficiaries, address and contact changes, new and transitioning account information, and financial
life events. Identify, communicate, assist, and resolve questions and concerns from clients with online systems
access, functionality, and provide demo use when necessary. Understand, demonstrate, and continually improve a thorough and well-rounded knowledge of account
types, regulatory compliances, basic trade instructions, account settlements timeframes, Required
Minimum Distributions (RMDs), account roll-overs, security holdings, and investments. Assist the Client Care Coordinator (CCC) role as necessary, provide scheduling support, answer and
route phone calls to team members. Prepare, host, and attend online conference calls and other office meetings about new processes,
systems use, onboarding/offboarding updates, etc. Remain knowledgeable in the policies and regulations of the regulatory bodies to ensure compliance
with all work activities. Work with all other team members in a way that is conducive with the mission, values, and beliefs of
the company to provide client service beyond expectations Comply with company-wide policies and SEC regulations Equipment Used:
Standard office equipment Cloud-based storage software Web conferencing software Financial Planning software CRM software Microsoft Office Suite Hours:
Monday through Friday; 8 AM to 5 PM Client meetings and prospect events may require work outside normal office hours and office location Knowledge, Skills, and Abilities:
Progressive analytical knowledge, client service, and interpersonal skills Excellent verbal, written, and presentation communication skills General understanding of account types (Roth, IRA, NQ, Trust, TODs, etc.) Adaptable, detail-oriented, and confidential Creative problem-solving skills Comfortable in a fast-paced, client-centric work environment Ability to multitask, learn, and think beyond the current process Education:
High School Diploma; Associate's Degree in Finance, or Business Administration a plus Experience:
1+ years in Finance, Banking, Tax, or Accounting; Customer service experience preferred Other:
Series 65 licensing achieved within 30-60 days after hire