Abacus
Candidates Request Form 1 Job Title INNOVATION SPECIALIST 2 Client Company/Dept. Name New York City Department of Education (DOE) 3 ddress City Name New York State Name NY-New York Zip Code If others (Address) 6 Duration of the project Project Start Date ug-25 Project End Date Two Years 7 No. of Openings 2 No. of Maximum Submissions 2 8 Job Description The Innovation Specialist will drive innovation and enhance client experience by implementing cutting-edge solutions and fostering a client-centric approach. This role involves identifying and integrating new technologies and methodologies, developing strong relationships with clients, and regularly reviewing and assessing processes, tools, and services.
Key duties include:
• Innovation & Technology Integration: Identify and integrate new technologies and methodologies to enhance client experience and operational efficiency.
• Client Relationship Management: Develop and maintain strong relationships with clients, ensuring their needs and expectations are met.
• Process Improvement: Regularly review and assess processes, tools, and services to identify areas for improvement and implement innovative solutions.
• Project Management: Lead and manage innovation projects, ensuring timely delivery and alignment with organizational goals.
• Collaboration: Work closely with cross-functional teams to facilitate the smooth execution of innovation-related tasks and projects.
• Documentation & Reporting: Maintain thorough documentation of innovation initiatives and provide regular updates to stakeholders.
MINIMUM REQUIREMENTS: • Experience: o 5+ years of experience in innovation and client experience. o 5+ years of experience in customer service and client-facing roles. • Skills: o Excellent communication skills, able to convey technical issues to non-technical audiences. o Proficiency with innovation tools and technologies. o Strong communication skills. o Detail-oriented with a focus on process and quality. 9 Skill set info 10 Education 11 Certifications (if required) 12 Documentation Required for submission Resume 13 Work Hours 7:00 AM to 5:00 PM 15 Work authorization required US Citizen Only 16 Relocation is accepted No 17 Remote work No 18 dditional Notes if any
MINIMUM REQUIREMENTS: • Experience: o 5+ years of experience in innovation and client experience. o 5+ years of experience in customer service and client-facing roles. • Skills: o Excellent communication skills, able to convey technical issues to non-technical audiences. o Proficiency with innovation tools and technologies. o Strong communication skills. o Detail-oriented with a focus on process and quality. 9 Skill set info 10 Education 11 Certifications (if required) 12 Documentation Required for submission Resume 13 Work Hours 7:00 AM to 5:00 PM 15 Work authorization required US Citizen Only 16 Relocation is accepted No 17 Remote work No 18 dditional Notes if any