Government Jobs
PUBLIC SAFETY EMERGENCY CALL TAKER I/II
Government Jobs, Bowie, Maryland, United States, 20715
Public Safety Emergency Call Taker I/II
Come join our team! Prince George's County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life. The Office of Homeland Security is seeking qualified applicants to fill Public Safety Emergency Call Taker I/II positions, Grade P14/P15 in the Public Safety Communications (PSC) Division for its upcoming Fall training classes. This role is critical in maintaining and supporting public safety. If you have a desire to help the community, support emergency responses, and are seeking a rewarding career in public safety communications, we invite you to apply today. Call Takers receive incoming calls via the 9-1-1 system's emergency or non-emergency lines, enter and transmit appropriate emergency information and codes into the Computer Aided Dispatch (CAD), and simultaneously provide pre-arrival and post-dispatch instructions to distressed or irate callers while recording data in the CAD system. Call Takers are responsible for becoming familiar with emergency and dispatch protocols to effectuate response and transmission of emergency requests in a safe, reproducible, and non-arbitrary manner. Incumbents are expected to exhibit highly skilled listening ability in order to quickly and accurately ascertain from emotional, distraught individuals, the nature of assistance required along with the ability to accurately and quickly type/enter the information in the CAD system. Call Takers must have the tolerance to work under pressure. Work is performed inside a secured, windowless office environment with a specialized low-light system and includes prolonged periods of sitting at a designated workstation monitoring computer screens and entering data. There is limited opportunity for physical movement; rest and meal periods are dependent on workload. Incumbents must be able to perform the following: reaching, fingering, grasping, hearing/listening, seeing/observing, and repetitive motions. Vision abilities required for this job include close vision and the ability to adjust focus; the ability to see with or without corrective lenses, and well enough to read standard text and text displayed on a video display terminal. Work may require constant focus on a computer screen for two or more hours at a time. This position is designated "essential," and the incumbent must be willing to participate as a critical/essential employee during emergencies, such as natural or manmade disasters or special activities/events. Essential employees are expected to report to work or remain at work when other County employees are granted administrative leave. Employees in this classification may be assigned to a one of four twelve hour rotating shifts to meet public safety service level requirements. All personnel in this class of work must work on site and are not eligible for telework or remote work assignments. Qualifications
High school diploma or G.E.D required One (1) year practical work experience to include one (1) year experience demonstrating the use of Windows-based computer programs Candidates must successfully pass agency-specified entrance examination Each applicant must include information that clearly demonstrates the above qualifications for this position. Additional Information
Upon selection, the candidate: Must be able to work ten (10) or twelve (12) hour rotating shifts Must satisfactorily complete all components of the Academic (Phase 1) training program by achieving a minimum score of 80% on all quizzes, examinations and practical evaluations Must complete the NAED (National Academy of Emergency Dispatch) Emergency Telecommunicator Course (ETC) and obtain ETC certification by achieving a minimum score of 80% on all course examinations Must complete the NAED
EMD (Emergency Medical Dispatch) course and obtain EMD certification by achieving a minimum score of 80% on all course examinations Must complete the NAED
EFD (Emergency Fire Dispatch) course and obtain EFD certification by achieving a minimum score of 80% on all course examinations Must complete the NAED
EPD (Emergency Police Dispatch) course and obtain EPD certification by achieving a minimum score of 80% on all course examinations Must complete the Maryland State NCIC (National Crime Information Center) CN2 training course and obtain NCIC - CN2 certification by achieving a minimum passing score on all course examinations Must complete the CPR/BLS (Cardiopulmonary Resuscitation/Basic Life Support) course for Health Care Providers and obtain CPR certification by achieving a minimum score of 80% on all course examinations PSC employees are considered ESSENTIAL and are required to work during emergency situations, including inclement weather, natural and man-made disasters, etc. Must successfully pass a background investigation conducted by Prince George's County's Office of Human Resources Management Public Safety Investigations Division to include a medical examination, drug screen and psychological screening Must have the ability (driver's license, vehicle, or other reliable transportation) to report to the primary center in Bowie, Maryland or the backup center in Landover, Maryland at the prescribed reporting times or when directed to do so To be considered for this position, applicants must successfully complete all of the following stages: Phase 1: Qualifications Review and Standards Assessment, Computerized Pre-Employment Examination, Preliminary Screening Phase 2: Background Investigation, Psychological Screening, Medical Examination & Drug Screening Phase 3: Final Offer of Employment, Successfully Complete Public Safety Communications Training Session Reasons for disqualification may include (but are not limited to) the following: Previous disqualification for this or other public safety positions Deception or falsification of application or other documents Poor work history Poor driving record which includes suspended license/DWI/DUI History or pattern of crimes, both reported and not reported; felony/misdemeanor conviction; illegal drug usage, possession, distribution, sale, or purchase Failure to meet physical and mental standards Failure to present a professional appearance Notifications for this position will be made via email. Applicants must monitor the e-mail account provided and update their online profile with any changes to personal information. All information, notices and scheduling regarding this application and evaluation process will be provided only in the candidate's my online profile and/or through the email account provided at the time of application. Applicants must ensure your e-mail account allows emails from all addresses ending in "@co.pg.md.us". For more information, you may email pscrecruiting@co.pg.md.us. Only online applications will be accepted. Eligibility to Work: Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at
dhs.gov/E-Verify . Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace.
Come join our team! Prince George's County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life. The Office of Homeland Security is seeking qualified applicants to fill Public Safety Emergency Call Taker I/II positions, Grade P14/P15 in the Public Safety Communications (PSC) Division for its upcoming Fall training classes. This role is critical in maintaining and supporting public safety. If you have a desire to help the community, support emergency responses, and are seeking a rewarding career in public safety communications, we invite you to apply today. Call Takers receive incoming calls via the 9-1-1 system's emergency or non-emergency lines, enter and transmit appropriate emergency information and codes into the Computer Aided Dispatch (CAD), and simultaneously provide pre-arrival and post-dispatch instructions to distressed or irate callers while recording data in the CAD system. Call Takers are responsible for becoming familiar with emergency and dispatch protocols to effectuate response and transmission of emergency requests in a safe, reproducible, and non-arbitrary manner. Incumbents are expected to exhibit highly skilled listening ability in order to quickly and accurately ascertain from emotional, distraught individuals, the nature of assistance required along with the ability to accurately and quickly type/enter the information in the CAD system. Call Takers must have the tolerance to work under pressure. Work is performed inside a secured, windowless office environment with a specialized low-light system and includes prolonged periods of sitting at a designated workstation monitoring computer screens and entering data. There is limited opportunity for physical movement; rest and meal periods are dependent on workload. Incumbents must be able to perform the following: reaching, fingering, grasping, hearing/listening, seeing/observing, and repetitive motions. Vision abilities required for this job include close vision and the ability to adjust focus; the ability to see with or without corrective lenses, and well enough to read standard text and text displayed on a video display terminal. Work may require constant focus on a computer screen for two or more hours at a time. This position is designated "essential," and the incumbent must be willing to participate as a critical/essential employee during emergencies, such as natural or manmade disasters or special activities/events. Essential employees are expected to report to work or remain at work when other County employees are granted administrative leave. Employees in this classification may be assigned to a one of four twelve hour rotating shifts to meet public safety service level requirements. All personnel in this class of work must work on site and are not eligible for telework or remote work assignments. Qualifications
High school diploma or G.E.D required One (1) year practical work experience to include one (1) year experience demonstrating the use of Windows-based computer programs Candidates must successfully pass agency-specified entrance examination Each applicant must include information that clearly demonstrates the above qualifications for this position. Additional Information
Upon selection, the candidate: Must be able to work ten (10) or twelve (12) hour rotating shifts Must satisfactorily complete all components of the Academic (Phase 1) training program by achieving a minimum score of 80% on all quizzes, examinations and practical evaluations Must complete the NAED (National Academy of Emergency Dispatch) Emergency Telecommunicator Course (ETC) and obtain ETC certification by achieving a minimum score of 80% on all course examinations Must complete the NAED
EMD (Emergency Medical Dispatch) course and obtain EMD certification by achieving a minimum score of 80% on all course examinations Must complete the NAED
EFD (Emergency Fire Dispatch) course and obtain EFD certification by achieving a minimum score of 80% on all course examinations Must complete the NAED
EPD (Emergency Police Dispatch) course and obtain EPD certification by achieving a minimum score of 80% on all course examinations Must complete the Maryland State NCIC (National Crime Information Center) CN2 training course and obtain NCIC - CN2 certification by achieving a minimum passing score on all course examinations Must complete the CPR/BLS (Cardiopulmonary Resuscitation/Basic Life Support) course for Health Care Providers and obtain CPR certification by achieving a minimum score of 80% on all course examinations PSC employees are considered ESSENTIAL and are required to work during emergency situations, including inclement weather, natural and man-made disasters, etc. Must successfully pass a background investigation conducted by Prince George's County's Office of Human Resources Management Public Safety Investigations Division to include a medical examination, drug screen and psychological screening Must have the ability (driver's license, vehicle, or other reliable transportation) to report to the primary center in Bowie, Maryland or the backup center in Landover, Maryland at the prescribed reporting times or when directed to do so To be considered for this position, applicants must successfully complete all of the following stages: Phase 1: Qualifications Review and Standards Assessment, Computerized Pre-Employment Examination, Preliminary Screening Phase 2: Background Investigation, Psychological Screening, Medical Examination & Drug Screening Phase 3: Final Offer of Employment, Successfully Complete Public Safety Communications Training Session Reasons for disqualification may include (but are not limited to) the following: Previous disqualification for this or other public safety positions Deception or falsification of application or other documents Poor work history Poor driving record which includes suspended license/DWI/DUI History or pattern of crimes, both reported and not reported; felony/misdemeanor conviction; illegal drug usage, possession, distribution, sale, or purchase Failure to meet physical and mental standards Failure to present a professional appearance Notifications for this position will be made via email. Applicants must monitor the e-mail account provided and update their online profile with any changes to personal information. All information, notices and scheduling regarding this application and evaluation process will be provided only in the candidate's my online profile and/or through the email account provided at the time of application. Applicants must ensure your e-mail account allows emails from all addresses ending in "@co.pg.md.us". For more information, you may email pscrecruiting@co.pg.md.us. Only online applications will be accepted. Eligibility to Work: Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at
dhs.gov/E-Verify . Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace.