LeadStack Inc.
Job Details:
Title: PC Technician Intermediate Location: El Dorado Hills, CA [100% on-site] Duration:
9+ Months Rate: $20.00-$23.00/Hour
Day to Day Responsibilities of this Position and Description of Project: • Provide basic IT support for both internal staff and customers through support queues (Service Now); addressing problems quickly, thoroughly, and consistently. • Flex between supporting customer calls/chats and performing on site(s) field services work for user technical assistance (dependent on demand and customer need) • Configure, deploy, and support various computers, networking, phones, mobile devices, audio-video, and other equipment and software related to the end-user computing environment Also support PC refresh activities. • Perform software installation and troubleshooting. • Communicate and resolve issues in a professional and timely manner. • Adhere to established SLAs for calls and tickets • Assist users remotely using BeyondTrust application • Troubleshoot issues related to Laptop/Desktop, Printers, Active Directory, and other IT applications • Experience troubleshooting O365 Apps, internet browser, Network, VPN, Operating system, etc • Documenting processes and maintaining knowledge base articles • Use of knowledge base to identify solutions to user issues • Collaborating with internal departments to ensure that IT needs are met • Escalate, if required, unresolved problems to a higher level of support • Diagnose & troubleshoot all IT related issues for Desktops, Laptops, Mobiles through remote access. MAC experience a plus. • Installation, configuration and troubleshooting Office 365 products, Windows 10, Microsoft Authenticator, VPN, wireless, mobility, software deployment • Troubleshoot issues related to hardware, network connectivity, printers, and software applications • Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions • Engage service providers to solve other IT infrastructure issues • Ensure compliance with all BSC policies & procedures in all related areas • Troubleshooting for known errors and workarounds • Self-motivated to find solutions to customer issues under guidance from senior members of the team • Provide support from within the office (this is not a remote position) • Assist with various projects as needed • Ability to participate in on-call weekend rotation support • Ability to lift 40 pounds • Other duties as assigned
Required Skills (top 3 non-negotiables): Organizational Skills Leadership Skills Ability to follow procedures
Preferred Skills (nice to have) Service Marketplace
Education Requirements: High School
Software Skills Required: Ticketing System
Best Regards, Mohammed Yousuf
Sr. Recruiter C. 510-288-2060 A. 611 Gateway Blvd, Ste 120 South San Francisco, CA 94080
E: mohammed.yousuf@leadstackinc.com W. www.leadstackinc.com
Title: PC Technician Intermediate Location: El Dorado Hills, CA [100% on-site] Duration:
9+ Months Rate: $20.00-$23.00/Hour
Day to Day Responsibilities of this Position and Description of Project: • Provide basic IT support for both internal staff and customers through support queues (Service Now); addressing problems quickly, thoroughly, and consistently. • Flex between supporting customer calls/chats and performing on site(s) field services work for user technical assistance (dependent on demand and customer need) • Configure, deploy, and support various computers, networking, phones, mobile devices, audio-video, and other equipment and software related to the end-user computing environment Also support PC refresh activities. • Perform software installation and troubleshooting. • Communicate and resolve issues in a professional and timely manner. • Adhere to established SLAs for calls and tickets • Assist users remotely using BeyondTrust application • Troubleshoot issues related to Laptop/Desktop, Printers, Active Directory, and other IT applications • Experience troubleshooting O365 Apps, internet browser, Network, VPN, Operating system, etc • Documenting processes and maintaining knowledge base articles • Use of knowledge base to identify solutions to user issues • Collaborating with internal departments to ensure that IT needs are met • Escalate, if required, unresolved problems to a higher level of support • Diagnose & troubleshoot all IT related issues for Desktops, Laptops, Mobiles through remote access. MAC experience a plus. • Installation, configuration and troubleshooting Office 365 products, Windows 10, Microsoft Authenticator, VPN, wireless, mobility, software deployment • Troubleshoot issues related to hardware, network connectivity, printers, and software applications • Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions • Engage service providers to solve other IT infrastructure issues • Ensure compliance with all BSC policies & procedures in all related areas • Troubleshooting for known errors and workarounds • Self-motivated to find solutions to customer issues under guidance from senior members of the team • Provide support from within the office (this is not a remote position) • Assist with various projects as needed • Ability to participate in on-call weekend rotation support • Ability to lift 40 pounds • Other duties as assigned
Required Skills (top 3 non-negotiables): Organizational Skills Leadership Skills Ability to follow procedures
Preferred Skills (nice to have) Service Marketplace
Education Requirements: High School
Software Skills Required: Ticketing System
Best Regards, Mohammed Yousuf
Sr. Recruiter C. 510-288-2060 A. 611 Gateway Blvd, Ste 120 South San Francisco, CA 94080
E: mohammed.yousuf@leadstackinc.com W. www.leadstackinc.com