Bronco Billy's Casino
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Guest Services
Greet guests warmly and professionally upon arrival and departure Assist guest inquiries politely and respectfully Provide accurate information about hotel amenities, promotions, and local attractions Handle guest requests, complaints, and service recovery with professionalism Maintain accurate records and ensure compliance with hotel policies Valet Services
Safely park and retrieve guest vehicles in designated valet areas Maintain organized tracking of keys, tickets, and vehicle information Assist guests with loading/unloading items from vehicles Monitor the valet area for cleanliness, safety, and traffic flow Drive both automatic and manual transmission vehicles Bell Services
Escort guests to rooms while handling luggage with care Deliver amenities, packages, and other items to guest rooms as requested Assist with group arrivals/departures and coordinate luggage storage Maintain the cleanliness and organization of the bell desk and storage areas General Responsibilities
Communicate effectively with Front Office, Housekeeping, Security, and other departments Uphold grooming, uniform, and gaming license standards at all times Follow safety, security, and guest privacy protocols Maintain awareness of hotel operations and guest satisfaction Perform other duties as assigned by management QUALIFICATION REQUIREMENTS:
High school diploma or equivalent preferred Ability to drive both manual and automatic transmission vehicles Excellent customer service and communication skills Professional appearance and demeanor Availability to work flexible shifts, including weekends and holidays EDUCATION AND/OR EXPERIENCE:
One (1) or more years of hospitality or related experience is required. A high school diploma or equivalent is preferred. CERTIFICATES, LICENSES, REGISTRATIONS:
Valid driver’s license with a clean driving record (required for valet duties) Must obtain and maintain a valid Colorado Support Gaming License PHYSICAL DEMANDS:
Ability to lift and carry luggage up to 50 lbs and stand/walk for extended periods COMPENSATION AND BENEFITS:
$16.50 per hour Full House Resorts provides a robust benefits package for all employees and eligible family members, including:
Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage. For the employees, Full House Resorts provides:
Financial Security: Life insurance, disability coverage, and supplemental benefits. Retirement Savings: 401(k) plan with company matching after one (1) year of service. Paid Time Off: Generous PTO program. Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park. Wellness Perks: Complimentary local gym membership. Professional Growth: Tuition reimbursement and career development opportunities. Exclusive Discounts: Employee savings on hotel and resort services.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Guest Services
Greet guests warmly and professionally upon arrival and departure Assist guest inquiries politely and respectfully Provide accurate information about hotel amenities, promotions, and local attractions Handle guest requests, complaints, and service recovery with professionalism Maintain accurate records and ensure compliance with hotel policies Valet Services
Safely park and retrieve guest vehicles in designated valet areas Maintain organized tracking of keys, tickets, and vehicle information Assist guests with loading/unloading items from vehicles Monitor the valet area for cleanliness, safety, and traffic flow Drive both automatic and manual transmission vehicles Bell Services
Escort guests to rooms while handling luggage with care Deliver amenities, packages, and other items to guest rooms as requested Assist with group arrivals/departures and coordinate luggage storage Maintain the cleanliness and organization of the bell desk and storage areas General Responsibilities
Communicate effectively with Front Office, Housekeeping, Security, and other departments Uphold grooming, uniform, and gaming license standards at all times Follow safety, security, and guest privacy protocols Maintain awareness of hotel operations and guest satisfaction Perform other duties as assigned by management QUALIFICATION REQUIREMENTS:
High school diploma or equivalent preferred Ability to drive both manual and automatic transmission vehicles Excellent customer service and communication skills Professional appearance and demeanor Availability to work flexible shifts, including weekends and holidays EDUCATION AND/OR EXPERIENCE:
One (1) or more years of hospitality or related experience is required. A high school diploma or equivalent is preferred. CERTIFICATES, LICENSES, REGISTRATIONS:
Valid driver’s license with a clean driving record (required for valet duties) Must obtain and maintain a valid Colorado Support Gaming License PHYSICAL DEMANDS:
Ability to lift and carry luggage up to 50 lbs and stand/walk for extended periods COMPENSATION AND BENEFITS:
$16.50 per hour Full House Resorts provides a robust benefits package for all employees and eligible family members, including:
Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage. For the employees, Full House Resorts provides:
Financial Security: Life insurance, disability coverage, and supplemental benefits. Retirement Savings: 401(k) plan with company matching after one (1) year of service. Paid Time Off: Generous PTO program. Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park. Wellness Perks: Complimentary local gym membership. Professional Growth: Tuition reimbursement and career development opportunities. Exclusive Discounts: Employee savings on hotel and resort services.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.