Government Jobs
Public Safety Telecommunicator Lateral
Government Jobs, Payson, Arizona, United States, 85541
Public Safety Telecommunicator Lateral
$25.14 - $37.71 per hour First application review 9/12/2025. Open until filled. The position performs the full scope of duties of a Public Safety Telecommunicator in the areas of answering 911 calls, dispatching fire and emergency medical services, or dispatching police services. Duties include: receiving calls from the public; evaluating the calls for proper action; and initiating Police or Fire response by obtaining information required for dispatching field units. An employee in this class dispatches messages and calls by voice and computer to police or fire units and to maintain radio contact with mobile units. The Public Safety Telecommunicator Trainee will have graduated from high school/GED, supplemented by training in modern office procedures, methods, and computer equipment. Will have six months of experience as a 911 Radio Dispatcher. Will have some experience operating a radio, computer equipment, or other communication equipment is highly desirable. Or any equivalent combination of education and experience that provides the required skills and abilities for the position. Essential Duties & Responsibilities: Questions callers to determine their locations and nature of their problems to determine the type of response needed; Appeases and extracts information from citizens under stress; Reads/interprets maps for public, field personnel, and other law enforcement/criminal justice agencies on order to assist in locating geographical areas and various mapping systems; Interprets telephone or radio call and whether a police officer should be dispatched to the scene locations from maps by applying knowledge of streets, highway systems, and geography in order to provide appropriate and timely assistance; Notifies Fire Department of medical emergencies; Logs information received and/or transmitted; Uses computer terminal to input, update query information, send teletypes and communication via TTY as needed; Verifies warrants and interprets data returned to the terminal; Dispatches calls to proper emergency units on the main police channel, police information channel, or the major incident restricted channel and enters appropriate information into a computer aided dispatch system; Maintains constant radio contact with mobile units on assigned frequency; Operates a Computer Aided Dispatching console consisting of a multi-button telephone system, base radio and computer terminal; Prioritizes calls, monitors channels during critical incidents, determines appropriate officers to respond, and dispatches information to appropriate personnel; Simultaneously maintains close contact with field units, communicating with Department employees, other law enforcement/criminal justice agencies, emergency service providers and the general public to obtain and disseminate information; Maintains constant awareness of the status of mobile units and updates information as it changes; Receive emergency and non-emergency service calls from the public requesting law enforcement, fire, medical, or other emergency service. Determines nature and location of the emergency; determines priority and dispatches emergency units as necessary and in accordance with established procedures. Read and interpret maps using computer aided dispatching, maps, GIS and atlas's to assist the public and police/fire personnel. Interprets telephone or radio call locations to provide timely assistance. Assist irate or upset citizens involved in crisis situations. Maintain contact with all units in assignment; maintain status and location of law enforcement and fire field units via the computer; maintain daily bulletin on field calls and units dispatched. Enter, update, and retrieve information form teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other information. Use telecommunications system to coordinate emergency calls and relay information and assistance requests involving law enforcement, fire/EMS, and public service agencies. Receive, respond to, and document requests for warrants and motor vehicle printouts; verify and file warrants; and document vehicle impound information. Perform a variety of record keeping, filing, indexing, and other general clerical work. Input and retrieve a variety of public safety information using a computer terminal. Maintain a variety of logs relating to public safety activities including arrest files, master case records, and tow company requests. Answer telephone and provide information to the public in person or by telephone. Test and inspect equipment as required. Perform detention duties as required; assist sworn officers in searching and transporting of prisoners Maintain the warrant and order of protection files, complete monthly review. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Pension Paid time off Employee assistance program Health insurance Health savings account Dental insurance Vision insurance Life insurance Retirement plan Employee discounts Disability insurance A Town of Payson application is required to be submitted directly to the Town of Payson Human Resources Department. Applications submitted on other platforms will not be considered. Address: 303 North Beeline Highway Payson, Arizona, 85541
$25.14 - $37.71 per hour First application review 9/12/2025. Open until filled. The position performs the full scope of duties of a Public Safety Telecommunicator in the areas of answering 911 calls, dispatching fire and emergency medical services, or dispatching police services. Duties include: receiving calls from the public; evaluating the calls for proper action; and initiating Police or Fire response by obtaining information required for dispatching field units. An employee in this class dispatches messages and calls by voice and computer to police or fire units and to maintain radio contact with mobile units. The Public Safety Telecommunicator Trainee will have graduated from high school/GED, supplemented by training in modern office procedures, methods, and computer equipment. Will have six months of experience as a 911 Radio Dispatcher. Will have some experience operating a radio, computer equipment, or other communication equipment is highly desirable. Or any equivalent combination of education and experience that provides the required skills and abilities for the position. Essential Duties & Responsibilities: Questions callers to determine their locations and nature of their problems to determine the type of response needed; Appeases and extracts information from citizens under stress; Reads/interprets maps for public, field personnel, and other law enforcement/criminal justice agencies on order to assist in locating geographical areas and various mapping systems; Interprets telephone or radio call and whether a police officer should be dispatched to the scene locations from maps by applying knowledge of streets, highway systems, and geography in order to provide appropriate and timely assistance; Notifies Fire Department of medical emergencies; Logs information received and/or transmitted; Uses computer terminal to input, update query information, send teletypes and communication via TTY as needed; Verifies warrants and interprets data returned to the terminal; Dispatches calls to proper emergency units on the main police channel, police information channel, or the major incident restricted channel and enters appropriate information into a computer aided dispatch system; Maintains constant radio contact with mobile units on assigned frequency; Operates a Computer Aided Dispatching console consisting of a multi-button telephone system, base radio and computer terminal; Prioritizes calls, monitors channels during critical incidents, determines appropriate officers to respond, and dispatches information to appropriate personnel; Simultaneously maintains close contact with field units, communicating with Department employees, other law enforcement/criminal justice agencies, emergency service providers and the general public to obtain and disseminate information; Maintains constant awareness of the status of mobile units and updates information as it changes; Receive emergency and non-emergency service calls from the public requesting law enforcement, fire, medical, or other emergency service. Determines nature and location of the emergency; determines priority and dispatches emergency units as necessary and in accordance with established procedures. Read and interpret maps using computer aided dispatching, maps, GIS and atlas's to assist the public and police/fire personnel. Interprets telephone or radio call locations to provide timely assistance. Assist irate or upset citizens involved in crisis situations. Maintain contact with all units in assignment; maintain status and location of law enforcement and fire field units via the computer; maintain daily bulletin on field calls and units dispatched. Enter, update, and retrieve information form teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other information. Use telecommunications system to coordinate emergency calls and relay information and assistance requests involving law enforcement, fire/EMS, and public service agencies. Receive, respond to, and document requests for warrants and motor vehicle printouts; verify and file warrants; and document vehicle impound information. Perform a variety of record keeping, filing, indexing, and other general clerical work. Input and retrieve a variety of public safety information using a computer terminal. Maintain a variety of logs relating to public safety activities including arrest files, master case records, and tow company requests. Answer telephone and provide information to the public in person or by telephone. Test and inspect equipment as required. Perform detention duties as required; assist sworn officers in searching and transporting of prisoners Maintain the warrant and order of protection files, complete monthly review. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Pension Paid time off Employee assistance program Health insurance Health savings account Dental insurance Vision insurance Life insurance Retirement plan Employee discounts Disability insurance A Town of Payson application is required to be submitted directly to the Town of Payson Human Resources Department. Applications submitted on other platforms will not be considered. Address: 303 North Beeline Highway Payson, Arizona, 85541