USA Jobs
Bilingual Customer Service Representative
USA Jobs, San Diego, California, United States, 92101
Bilingual Customer Service Representative
We are looking for a Bilingual Customer Service Representative for a non-profit call center. This role is responsible for providing exceptional service and support to individuals in need. They play a vital role in promoting the organization's mission by assisting callers, addressing inquiries, and resolving concerns efficiently and empathetically. Fluency in English and Spanish, both written and spoken, is essential to ensure clear communication with diverse populations. Key Responsibilities:
Inbound and Outbound Call Management: Respond to calls from individuals requesting information or assistance. Make outbound calls to follow up on requests, share updates, or gather additional information. Customer Support and Problem Resolution: Provide compassionate and accurate assistance to callers seeking resources, support services, or program details. Address and resolve any issues or concerns professionally and promptly. Documentation and Data Entry: Log call details and customer interactions into the organization's database accurately. Maintain confidential and sensitive information in compliance with policies. Language Support: Communicate fluently and effectively in both languages (English and Spanish) to assist callers from diverse backgrounds. Translate documents or information when needed to support the organization's operations. Knowledge of Non-Profit Services: Stay informed on the non-profit's programs, mission, and available resources to provide accurate information to callers. Collaborate with team members to ensure callers are connected to the appropriate services or teams. Training and Team Coordination: Participate in training sessions to stay updated on new policies, procedures, or services offered. Work collaboratively with fellow customer service representatives to share insights and ensure smooth operations. Requirements: Preferred Qualifications: Familiarity with non-profit organizations or community services. Experience working with people from diverse backgrounds, including underprivileged or underserved populations. Training in active listening or de-escalation techniques. Work Environment: Call center setting with scheduled shifts. May include handling high call volumes, requiring focus and adaptability.
We are looking for a Bilingual Customer Service Representative for a non-profit call center. This role is responsible for providing exceptional service and support to individuals in need. They play a vital role in promoting the organization's mission by assisting callers, addressing inquiries, and resolving concerns efficiently and empathetically. Fluency in English and Spanish, both written and spoken, is essential to ensure clear communication with diverse populations. Key Responsibilities:
Inbound and Outbound Call Management: Respond to calls from individuals requesting information or assistance. Make outbound calls to follow up on requests, share updates, or gather additional information. Customer Support and Problem Resolution: Provide compassionate and accurate assistance to callers seeking resources, support services, or program details. Address and resolve any issues or concerns professionally and promptly. Documentation and Data Entry: Log call details and customer interactions into the organization's database accurately. Maintain confidential and sensitive information in compliance with policies. Language Support: Communicate fluently and effectively in both languages (English and Spanish) to assist callers from diverse backgrounds. Translate documents or information when needed to support the organization's operations. Knowledge of Non-Profit Services: Stay informed on the non-profit's programs, mission, and available resources to provide accurate information to callers. Collaborate with team members to ensure callers are connected to the appropriate services or teams. Training and Team Coordination: Participate in training sessions to stay updated on new policies, procedures, or services offered. Work collaboratively with fellow customer service representatives to share insights and ensure smooth operations. Requirements: Preferred Qualifications: Familiarity with non-profit organizations or community services. Experience working with people from diverse backgrounds, including underprivileged or underserved populations. Training in active listening or de-escalation techniques. Work Environment: Call center setting with scheduled shifts. May include handling high call volumes, requiring focus and adaptability.