Sarah Bush Lincoln
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Patient Experience Lead
Job Description
The Patient Experience Lead is responsible for developing, implementing, and overseeing initiatives that enhance the overall patient experience throughout the Health Center. This role serves as a key liaison between Press Ganey, staff, providers, and patients, promoting a culture of communication and service excellence. The Patient Experience Lead collaborates across departments to ensure that care delivery is patient-centered, culturally competent, and aligned with organizational values.
Hours: 40 hours per week
Requirement: Bachelor's degree, RN preferred
Responsibilities Assist with departmental quality metrics, audits, and reporting., Carry out additional responsibilities within the Quality Management Department as assigned, Champion a hospital-wide culture of patient-centered care., Collaborate with clinical and non-clinical departments to implement best practices for improving patient experience., Collaborate with Quality Management, Risk, Administrative, and Clinical Leadership teams ensuring alignment with patient experience goals., Design and deliver staff training on communication, empathy, and service excellence., Monitor, analyze, and report on patient satisfaction metrics (HCAHPS, OAS-CAHPS, and Press Ganey)., Proficient in relevant hospital systems and software platforms used within the Quality Management Department., Provide dedicated oversight for the management of patient experience initiatives., Support compliance with regulatory standards.
Requirements BSN (Required)BLS or CPR certification within 90 days of hire. - Sarah Bush Lincoln, RN-Registered Nurse - Illinois Department of Financial and Professional Regulation
Compensation
Estimated Compensation Range $33.73 - $52.28 Pay based on experience
Patient Experience Lead
Job Description
The Patient Experience Lead is responsible for developing, implementing, and overseeing initiatives that enhance the overall patient experience throughout the Health Center. This role serves as a key liaison between Press Ganey, staff, providers, and patients, promoting a culture of communication and service excellence. The Patient Experience Lead collaborates across departments to ensure that care delivery is patient-centered, culturally competent, and aligned with organizational values.
Hours: 40 hours per week
Requirement: Bachelor's degree, RN preferred
Responsibilities Assist with departmental quality metrics, audits, and reporting., Carry out additional responsibilities within the Quality Management Department as assigned, Champion a hospital-wide culture of patient-centered care., Collaborate with clinical and non-clinical departments to implement best practices for improving patient experience., Collaborate with Quality Management, Risk, Administrative, and Clinical Leadership teams ensuring alignment with patient experience goals., Design and deliver staff training on communication, empathy, and service excellence., Monitor, analyze, and report on patient satisfaction metrics (HCAHPS, OAS-CAHPS, and Press Ganey)., Proficient in relevant hospital systems and software platforms used within the Quality Management Department., Provide dedicated oversight for the management of patient experience initiatives., Support compliance with regulatory standards.
Requirements BSN (Required)BLS or CPR certification within 90 days of hire. - Sarah Bush Lincoln, RN-Registered Nurse - Illinois Department of Financial and Professional Regulation
Compensation
Estimated Compensation Range $33.73 - $52.28 Pay based on experience